addgz3@r.postjobfree.com (C) 904-***-****

Professional Summary

Business professional with over 15 years of extensive experience and proven aptitude in customer-oriented service operations including client relations management and data preservation. Ability to prioritize and delegate assignments to meet tight deadlines, with extensive experience in multi-tasking and collaborating effectively with internal/externals customers to achieve success.

Professional Experience

Executive Assistant, Blue Cross Blue Shield of FL 2016-2019

Provided support within established performance standards and priorities that were responsive to

marketing, vendor retention and service goals.

Assured all related support activities were delivered in a manner consistent with business unit

customer service and expense management focus.

Analyzed all organizational requirements and ensured compliance for vendor on-boarding and

master agreement stipulations.

Provided administrative support to C-Level managers and staff, made travel & hotel arrangements.

Coordinated meetings and maintained complex calendars, compiled expense reports.

Streamlined materials for presentations, composed and proofread materials for reports.

Received, screened and handled telephone calls, incoming mail/email, publications and other correspondence, much of which were confidential or sensitive in nature.

Maintained knowledge of the organization policies, procedures and resources.

Interacted effectively with individuals at all levels within and outside of the company in a professional and confidential manner.

Resource Coordinator, APC Workforce Solutions 2014-2015

Enrolled contractors and vendors to company in-house CRM to ensure compliance to master agreement with Client.

Communicated frequently with contractors and vendors to engage them in completing the on-boarding process for payroll.

Communicated with managers and internal team, via phone and/or email to resolve problems or advise of possible issues.

Maintained a level of personal quality and excellence while taking part in meetings to discuss solutions for client challenges.

Organized and maintained email in-box to meet deadlines as specified by management to meet company and customer Service Level Agreements.

Documented detailed notes in an in-house Vendor Management System of all activities with customers and contractors and vendors.

Executive Assistant, Blue Cross Blue Shield of FL/Incepture, Inc. 2007-2014

Enhanced executive's effectiveness by providing information management support; represented the executive to others.

Coordinated meetings, maintained calendar, streamlined materials for presentations, staff meetings, in-house and out-of-office correspondence, made travel and hotel arrangements, compiled expense reports, made in-house food arrangements, maintained office supplies, completed special projects.

Prepared, researched and compiled materials for quarterly Board of Directors meetings.

Prepared PowerPoint presentations for Board of Directors; worked closely with Marketing department for proposals and contracts; assisted payroll department – maintained company timekeeping through

in-house software (Beeline and SMS programs); invoiced A/R from various outside vendors.

Reported to VP of Senior Market Solutions, Director of Business Services Group of IT and VP of Human Services during time as Executive Assistant.

Communicated with managers and internal team via phone or email to resolve problems or advise of possible issues.

Executive Assistant, Aslan Ventures, LLC 2006-2007

Maintained blueprints and proposals of all commercial and residential projects.

Researched and compiled confidential proposals weekly for investor relations.

Prepared and distributed highly confidential financial information to bankers and investors daily

via in-house and various courier services (FedEx, UPS, US Postal service, etc.).

Office Manager, J.B. Mathews Co. 2005-2006

Performed and supervised the administrative needs of the entire office; conducted weekly staff

meetings between General Manager and Managers.

Tracked time and performance of in-house installers daily, prepared payroll weekly, prepared invoicing monthly, administered appropriate coding and documentation to accounts payables for payment of invoices; compiled all checks, credit cards and cash daily, maintained office petty cash.

Supervised: receptionist, two office coordinators and warehouse coordinator; supervised/trained all office personnel on unique in-house software application required to perform daily office order-of-business; liaison between corporate and local office in managing HR issues; traveled quarterly for training and managers staff meeting.

Administrative Assistant, Henry Schein, Inc. 2003-2005

Performed administrative and office support activities for multiple supervisors. Duties included fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, inputting large amounts of data entry, filing.

Responsible for selecting office vendors and supervising purchasing processes, directed mailroom,

maintenance staff, coordinated regular building safety checks and ergonomics training for staff,

Processed requisitions, prepared check request for company invoices, researched account payables, scheduled on and off-site meetings, maintained departmental files, updated quarterly organization chart, ordered office supplies, maintained staff time sheets.

Distributed mail; coordinated celebrations and employee recognition, internal and external events, balanced monthly credit card statements, maintained office equipment, supplies, etc., coordinated travel arrangements.

Administered new hire process in-house explaining administrative procedures upon request and aided managers with the exit employee process from payroll after termination, compiled and reviewed data requiring knowledge, interpretation and application of departmental policies and procedures, prepared presentations for client calls/training.

Education

Bachelor of Science – Edward Waters College, Jacksonville, FL Major: Business Administration

Technology Snapshot – MS Office Suite • MS Publisher • Lotus Notes • Harvard Graphics • Staffing Management System • Beeline Management System • DICE • SalesForce • Monster • Talent Management System • CareerBuilder Management System • HireVu • Kenexa • Avalon • Adobe

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