AARTI AHUJA

+91-931******* addgyf@r.postjobfree.com

CAREER OBJECTIVE:

Comprehensive experience of 10 years in the sphere of E-commerce, Administration and Customer Services

To contribute to the organization with best individual efforts in achieving organizational goal and to have continuous self development by way of learning exposure through new assignments.

Excels in customer satisfaction & retaining customers, with excellent communication and presentation skills.

Ability to work as a part of team, Dynamic, Punctual and can explore & update myself of my own.

WORK EXPERIENCE:

Organization: BIOTIQUE - BIO VEDA ACTION RESEARCH COMPANY Designation: Sr. E-commerce Officer

Department: E-commerce

Duration: Oct 2015 – till date

JOB PROFILE: E-Commerce Department:

1. Affiliate Client Management

Supports and assists Ecommerce site managers with item SKU creation/generation

Manages and executes photo samples and shot list process with high level of accuracy and meeting all deadlines

Executes upload process; ensures new products are uploaded to website in timely manner and partners with cross functional teams to resolve any issues

Follows up on open purchase order report and ensures status of orders is updated correctly

Creates transfer and make up orders in systems

Builds strong partnerships with cross functional team members and supports all

brand initiatives

Providing information / clarifications to the Zone Heads, Clients for products.

Building & maintaining healthy business relations with major clients to ensure

maximum customer satisfaction.

Co-ordinate with the affiliates to arrange the product dispatching.

Cataloguing/Product listing on websites such as Amazon, Flipkart, Myntra etc.

Date & Month wise daily Visibilities for all Affiliates-

Amazon

Big Basket

Flipkart

Nykaa

Purplle

Myntra

Paytm mall etc.

Prepare Hygiene report using Power Point for all Affiliates-

2. E-commerce Website Management

Record and administer all orders received on the website

Supervise receipt of customer payments received online

Coordinate with the warehouse team to ensure all orders are processed in a timely

manner and dispatched accordingly

Coordinate with warehouse team to ensure all international orders are processed

as per the company policy

Manage website related offers and schemes for customers

Manage and supervise the company website to ensure the following:

- Coordinate with the graphic team for website creatives

- Coordinate with agency to ensure the website is functional without any faults

- Coordinate with agency to ideate on new banners and promotions for the

website

- Maintain all records for the company website to ensure no orders are

hampered or pending in the system

- Regularly check the website for content guidelines to meet the updated

product promises

KEY LEARNING:

Data Management: Proficient in handling and maintaining records across MS Office Applications like Microsoft Excel, Microsoft Word and Microsoft PowerPoint.

Marketing Research and Analysis: Assisting the marketing team on an ongoing basis with desktop research and analysis on various brand and category information.

Tertiary Qualification: Certificate in Computer Applications from Guru Nanak Dev University, Amritsar

WORK EXPERIENCE: Organization: Lotus Herbals Ltd.

Designation: Sr. Sales Coordinator Department: Customer Services & E-commerce

Duration : Aug14 – Oct15 JOB PROFILE:

Providing information / clarifications to the Zone Heads, Clients for products.

Resolving customer queries relating to product functioning, prices for Products,

Performa invoices, sales order etc.

Building & maintaining healthy business relations with major clients to ensure

maximum customer satisfaction.

Handling Toll Free no. on temporary basis

WORK EXPERIENCE:

Organization: LGF Sysmac India Pvt. Ltd.

Designation : Sr. Customer Care Executive/ Sales Co-Ordinator Department : After Sale

Duration : March’12 – Nov ‘13

JOB PROFILE:

Providing information / clarifications to the Zone Heads, Clients and Engineers

for products.

Account Reconciliation on Monthly Basis to ensure that Billed amount is duly

collected.

Collection Analysis for existing Customers.

Support Revenue Assurance Lead in MIS.

Resolving customer queries relating to product functioning, prices for Spares,

Performa invoices, sales order etc.

Building & maintaining healthy business relations with major clients to ensure

maximum customer satisfaction.

KEY LEARNING:

Performa Invoice – Prepare Proforma Invoice in Software.

ERP – Working on ERP portal to make Sales Order to billing.

Central Data-Maintaining Central Data in Excel Sheet Month Wise and

reviewing with National Head

Reports Collections- Collect the Service Visit Reports from the Engineers (Hard

copies / Soft Copies) after verifying and get it sign from National Head and the

Directors and send to Accounts Department for payment. .

Reports Maintain- Maintaining all records of all reports (Hard Copies-Service,

AMC, Installation reports) Client & Date Wise in files.

Attendance- Maintaining daily logins of Engineers.

Catalogue- Maintaining all catalogue of Machines & Spares

WORK EXPERIENCE:

Organization: Reliance Communications

Designation: Sr. Customer Care Executive, Sales Coordinator Department: Corporate support (CWG)

Duration : March’07 – March’12 JOB PROFILE:

Ensuring error free Revenue Planning, Analysis, Reporting and Revenue Enhancement.

Providing information / clarifications to KAMs / Collection Agencies w.r.t. billing, over dues etc.

Corporate Account Reconciliation on Monthly Basis to ensure that Billed amount is duly collected.

Collection Analysis for existing Customers / KAMs / Collection Agencies.

Support Revenue Assurance Lead in MIS.

Resolving customer queries relating to product functioning, billing, activations,

address change, deactivations etc.

Building & maintaining healthy business relations with major clients to ensure

maximum customer satisfaction.

KEY LEARNING:

Corporate Provisioning – CUG Issues and Implementation of the same in ADC and Clarify.

Clarify – Working on clarify portal to resolve corporate issues pertaining to billing, activation, deactivation & plan coding.

CRM - Performing the customer relationships function in resolving the customer’s queries and visiting the corporate to ensure that their issues are resolved.

CAF Merging & CAF Split -- Individual handling of Corporate CAF’s Re – Grouping, CAF’s Merging, CAF’s Split, co–coordinating with NHQ to implement the same within a billing cycle & providing end to end resolution to the customer.

Closed User Group (CUG) -- Maintaining MIS for CUG list Corporate wise. Preparing credit note for CUG Waiver. Addition, Deletion & co-coordinating with NHQ to implement the inter-state CUG.

SR – Closing all open cases of Customer care (DAKC Mumbai). Daily pick a

dump from Software & bifurcate all cases & closed on same day

WORK EXPERIENCE:

Organization: Exteriors interiors Designation: Head Councilor

Department: Billing Department Duration : November 06 to March 07

JOB PROFILE:

Handling day to day activity of the students & juniors

Monitoring the activities related to customer service and their request.

Supervising charts.

EDUCATIONAL QUALIFICATION:

Secondary from Punjab Education Board

Higher Secondary from Punjab Education Board

Bachelor of Arts from Guru Nanak Dev University in 1st division.

Post Graduation. Guru Nanak Dev University in 2nd division

ACTIVITIES:

Participated in Youth Services programme

Participated in Youth Festival

Participated in Fancy Dress

Participated in Dance Competition

Best Dancer of the college.

Attended various NCC Camps (Rank: Cadet, L/CPL)

President of Home Science Club

COMPUTER PROFICIENCY:

Well versed with Billing Portals and Clarify, Managing Lotus Notes, Outlook.

Sufficient knowledge of MS Office (Excel) and the Internet.

PERSONAL DETAILS:

Father’s Name Mother’s Name Husband Name Permanent Address Marital Status

Date of Birth Languages Known

Late Shri. Surinder Pal Sharma Late Mrs. Vandana Sharma

Mr. Himanshu Ahuja

Plot no.-783, Niti khand--I, Indrapuram,.U.P.201010 Married

27th April 1980

English, Hindi

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