Front Office Executive

CURRICULAM VITAE

Y.SANGEETHA

No* Madhavaburam north Street

Alandur

Chennai 600091

Cell No : 971******* / 735-***-****

Email: addgy4@r.postjobfree.com

Objective

I would like to be part of a challenging and demanding work environment which would enable scope for innovation & logical thinking and effectively help to enhance my knowledge base.

Personal Skills

Good communication skills

Determined to be Passionate & committed to work smart

Creative & self-confident

Always carry a Positive thinking oriented approach

Educational Background

+2 Passed

Completed special educator programme in spastic society of Tamilnadu, Taramani, Chennai.

EXPERIENCE SUMMARY

2 year of 6 months worked as a Product Consultant in Hindustan Unilever Limited. (Jan 2007 Sep 2009).

[Role Played:Product consultant]

Description-

Maintaining product order quantity

clarify about the product details to Customer request & needs

daily reporting to concerned person on tasks undertaken for the day

new product launch implementation

maintain the target facing norms for auditing process

Implementing Offer & New Launch of Products & Reports

Daily Stock availability check & validation

1 year worked as a Guest Receiving Hostess in Nalas Aapakadai Restaurant. Thuraipakkam & Vellachery.( Jan 2007 to Dec 2008)(part time)

[Role Played: Guest Receiving Hostess & Captain F& b service]

Description-

Receiving the Guest with Politeness

Arranging the requisite tables allocation for required pax

Taking care of corporate reservation & arrangement

2 years worked as a Beauty Advisor in Ponds Hindustan Unliver Limited. (Oct 2009 toDec2011)

[Role Played: SkinAnalyzer & Product Promoter]

Description –

Analyze the skin type of customer

Suggest and Recommend the best skin product for customer

Responsible to promote new products and service based on customer requirement

1 year 9 Months worked as a Front Office receptionist in Great Value Marina Inn Hotel Egmore. (Jan 2011 to Nov 2012)

[Role Played: Front Office Executive]

Description:-

Handle and respond to customer/client mail requests for Booking confirmation

Respond to Banquet enquiries requests and close bookings

Handled Corporate Bookings Arrangements

Manage Guest check in & checkout

Responsible for Front Office cash maintenance

Manage Travel Arrangement and needs of Guests

Maintain Log on Daily Basis Guest arrival entries check

Handle and manage Corporate Payment Process & follow Up

1 year 5 months Worked as a Front office Admin executive in EGB Systems and Solution( 27th may 2013 to 20th Oct 2014)

[Role Played: Front Office & Back office Administration Executive]

Description-

Handling mail responses for booking confirmation

Manage Banquet enquiries & Negotiation

Corporate Groups Bookings Arrangements

Guest check in & checkout feeding of information

Front Office cash maintenance

Handling Travel Arrangement of Executives

Responding to Telephone enquiries

Corporate Payment Process & follow Up

1 Year & 8 months From (11th November 2014 to 31st of July 2016 )

Worked as reservations & Corporate Credit Executive back end in Heera Group of Hotels & Resorts

[Role Played: Reservation & Admin Executive]

Description-

Respond to mail for Booking confirmation

Respond to banquet enquiries & Negotiation

Corporate Groups Bookings Arrangements

Online portals Inventory & Rate Maintainenance

Guest Travel Arrangements management

Responding to Telephone enquiries

Daily Basis arrival entries check

Corporate Payment Process & follow up

Worked as a Reservation Executive in NGH Transit Hotel from August 2016 to April 2017

Description-

Handling and responding to mails for Booking confirmation

Respond to banquet enquiries & Negotiation

Corporate Groups Bookings Arrangements

Online portals Inventory & Rate Maintainenance

Guest Travel Arrangements management

Responding to Telephone enquiries

Daily Basis arrival entries check

Corporate Payment Process & follow up

Work Experience

Current Company

Hotel shelter – April 2017 till Present

Role

Sales Co-ordinator

Primary Skills

Guest / Cutomer service management

F&B service / Guest Receiving Host

Front desk Administration

SOFT SKILLS

Basic in Computers – MsWord, MsExcel

Worked in Softwares HMS, Win HMS & IDSES

Languages Known

English (Fluent) Tamil (Fluent)

Hindi (Fluent Telugu (fluent)

Personal Details:

Date of Birth : 13th March 1979

Gender : Female

Marital Status : Unmarried

Hobbies : gym trainer & guitar playing

Declaration :

I hereby declare that all the information’s given above is true to the best of my knowledge and belief.

Thanks & Regards

Place :

Date :

Y. SANGEETHA

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