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Manager Customer

Location:
Siliguri, West Bengal, India
Salary:
25000
Posted:
May 28, 2020

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Resume:

ABHISHEK DUTTA

E-Mail:addgre@r.postjobfree.com Contact: +91 -980-***-****

Experienced Analyst prepared to manage risk through research, detailed records and solid communication skills will always maintain a high level of customer service for clients and employers at all times. An individual who has the confidence and the ability to acclimatize to a new environment, keep the learning curve open and strive relentlessly contribute the best with the experience and keen inclination to numbers, I have equipped myself to carve a niche in the BFSI domain. Career Snapshot

An aspiring individual with PGDM (Finance), with more than 6 years of experience in Banking & Financial Services.

Previously associated with ICICI Bank Ltd, Bangalore for 1years & 9 Months, as Deputy Manager.

Presently working with Tata Consultancy Services as a Senior Associate, for 5 years now.

An out-of-the-box thinker with ability to formulate and implement tactical initiatives to achieve corporate strategic goals.

Adroit in handling business development, identifying & developing new ideas and achieving deadlines.

Possess credibility & personal integrity that leaves lasting impressions with corporate decision makers, motivates employees and generates loyalty.

Excellent interpersonal skills & the ability to grasp new concepts & utilize them in a productive manner.

Honesty, Integrity and Punctuality are core values. Employment Scan

TATA CONSULTANCY SERVICES,from FEB 2014- till date as a Senior Analyst Clients: Deutsche Bank / Toyota Financial Services / Bloomberg Functional Areas of expertise:

Maintain a comprehensive understanding of the requirements, concepts and policies and verify KYC/AML requirements for new and existing clients with deadlines and in compliance with the anti-money laundering guidelines. Acting as a first line of defense as it’s very important to carry out proper Customer Due Diligence of the client’s and ensures business with right clients.

Thorough knowledge in on boarding/ Off boarding operations Researching,collecting and analyzing client information,identifying accounts for high risk or negative information using screening tools to ensure compliance with regulatory policies, internal quality control standards, AML requirements. Liaised with client & multiple stakeholders to prioritize & manage day to day activities to uphold the accuracy level & reduce Operational Risk.

Analyzing and maintaining the Customer Master Data, Client’s Regulatory reporting, Trade-Check’s and Off-boarding, Quality Assuarance

Analyzing and Reporting pay-off and Amortization details. Engaged with sharing the reports to the Top-Level Management and the Client. Handling the mail-box queries of the client

Handling the Onshore client basis their requirement on the mail-box queries at TFS Worked on a Financial Accounting tool (Unified Workflow Process) Key work area to Research & Analyze the Face of the statement (Income Statement, Cash Flow statement & Balance sheet. Extracting data from the Audited Quarterly reports (10 Q), Annual reports (10 K), financial press releases & 8K documents.

ICICI Bank Ltd,from April 2011- November 2012, as an Assistant Manager Functional Areas of expertise:

Providing High Net worth clients (HNI) with financial services with a view to protect and transfer their wealth by solving complex needs about investment planning.

Understanding financial requirements, designing & creating structured notes, evaluating risk return, constraints. Liaising and building healthy relations with the clients, and client manager for achieving business. Building & maintaining relations with clients, generating business from the existing accounts and achieving profitability through up selling, cross selling and new business development. Monitor and analyze client’s transactional patterns by accessing SAS Business Intelligence Delivery Portals Identify opportunity and business potential and formulate strategies to present to senior management by analyzing the SAS Dashboard

Pivotal in assessing customer requirements and developing strategic plans for business growth of the clients. Facilitating the financing of risk in all its perspectives involved by designing and placing to the corporate clients; implementing effective mechanisms to mitigate the same. A member of the Retail Banking Core Team that suggested the successful transition of I –view, a customer data organizing software into a more sophisticated, information centric version called I – sense. Worked in close proximity with the ICICI Bank Business Intelligence Unit in terms of renovating the MIS flows to the front end team with upgraded and sophisticated intuitive data. Operational excellence in handling banking related customer queries on advanced software platforms. Software based Banking Operations:

Handling the entire gamut of Retail Banking Operations through extensive usage of Core banking software’s like Finacle, FCRM.

Thorough knowledge in banking operation tools like I process, I sense and E search, Ensuring adherence to service quality parameters like TAT, Focus, and Quality Score is achieved which is of primary importance.

Functioning as an expert advisory in educating and propagating various software platforms meant for Corporate and Retail HNI Client base of the Bank

Accolades:

Awarded ‘STARS OF SOUTH’ consecutively for 2 months for the FY- 2012.

Has been awarded as a R&R winner

Awarded as best Service and Operations Manager multiple times at ICICI Bank. Personal Dossier

Date of Birth : 07-10-1987

Father’s Name : Late. Amitava Dutta

Permanent Address : 1, Buddhadeb Basu Road, Ashrampara, Siliguri Present Address : C-3/2, Animikha Apartment, New Town, Rajarhat, Action Area-1, Kolkata-700156 Interests : Travelling, Sports, Painting

Languages Known : English, Hindi, Bengali, Kannada



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