Name: Mullah Abdulla

Phone Number: 868-***-****/889-***-****

Mail ID: addgp8@r.postjobfree.com/ addgp8@r.postjobfree.com

Objective:

To procure proficiency in Domain knowledge and Real-World Experience, indispensable for Software Professional to accomplish a phenomenal, challenging position and to lead a pivotal role in facing the challenges posed by the industry.

Experience Summary:

Over 6.7 years of progressive IT experience.

Good Experience on Forefront Identity Management, MIM, and Active Directory.

Experience in Windows 2012 Server, MS Exchange 2016 Server, SQL Server 2016,ADMT, LDAP, AD LDS, Azure,PowerShell,.Net, ITSM, ServiceNow, JIRA, ITAM, GitHub,Agile and PMP

Planning & Resolving the Issues within the specified down time.

Taking the Full Responsibility & Ownership of all the access issues.

Effective team player with an attitude to learn and ability to prioritize, organize and accomplish multiple tasks independently.

24/7 on-call availability and mobility.

Meeting client’s SLA and make sure that SLA is not violated.

Work Summary:

Working for Arrow Technologies, Bangalore on payroll of ExperisIT from Oct 2019 to till date.

Worked for Telenor, Hyderabad on payroll of Microland from Nov 2018 to Oct 2019.

Worked for Infosys, Hyderabad on payroll of Tranway Technologies from Jan 2018 to Nov 2018.

Worked for Applied Materials, Bangalore on payroll of Accrete Hi-tech Solutions from April 2016 to Jan 2018.

for Infosys, Hyderabad from Sep 2013 to April 2016

Education:

B-Tech (Computer Science) with 64.4% from JNTU University, in 2012.

Intermediate (10+2) with 93.4% from Board of Intermediate, in 2008.

SSC with 88.5% from Secondary School Certification Education, A.P in 2006

Awards:

Received SPOT award and an Individual Extra Miler Award for excellent service to the customer.

Bagged Best Student Award in 7th and 10th standard.

Town Topper in 12th standard.

Present Work Experience

Installation and configuration of FIM 2010 R2

Upgrading FIM to MIM and installation and configuration of PAM

Knowledge on FIM Sync Engine and FIM Portal customization

Creating management agents and configuring run profiles.

Synchronize identity data across systems, such as AD

Troubleshooting the errors generated by FIM Synchronization server

Monitoring and fixing of failures during Synchronization of all applications.

Schedule Job Monitoring and repairing the report on weekly basis

Role Provisioning /De-Provisioning troubleshooting for all the applications which are integrated/will be integrated with FIM.

Involve in day-to-day FIM/MIM operational activities, which include supporting customer issues, infrastructure issues, monitoring etc.

Changing the RCDC of the portal and flowing the attributes to FIM portal.

configuring Management Policy Rules, Workflows and Sets

Occasionally report generation as per the requests of application and audit team requests.

Working on AAD Azure Active Directory

Worked on Azure portal

Worked on Azure AD connect

Worked on Azure Sync Engine

User\non-user Account Administration and Maintenance using Active directory and FIM

Manage users, groups and passwords using MIM

Troubleshoot the membership and e-mail related issues.

Moving accounts across domains and forests using Active Directory Migration tool.

Creating mailboxes, providing permissions on the mailboxes through Active directory module for power shell and exchange management shell.

Creating organizational units, setting up delegation for required people to manage them.

Moving & deleting machine accounts.

Creation of user/non-user/elevated/non-elevated accounts.

Attend daily conference calls with various onsite and offshore teams.

Good Knowledge of incident management, problem management, change management for MIM support

Manage and maintain daily SLA’s and the submit reports to client on a daily basis.

Handle client escalation and provide RCA as and when required.

Provide feedback on performance improvement and career development.

Identifying process gaps and come up various training plans towards process improvement.

Analyzing rejected cases and implementing methods to reduce them.

Preparing balanced shift schedules.

Review of documents and updating them frequently.

Manage the Team, day-to-day operations, and escalations.

Project Estimation

Declaration: I hereby, declare that the above information is true to the best of my knowledge and belief.

Mullah Abdulla

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