SAP Local Resource

US Citizen – open to permanent hire

Twenty one years of SAP Functional configuration experience and seven years as a Lead with experience in eight to ten full lifecycle Global implementations. SAP R/3 PP, MM, CRM, FICO MM-SRM, LMS, WM, BI-BW,SAP Security,GRC., 4.6, 4.7, ECC 5.0, 6.0.

Service delivery

SD STO

QA testing Functional experience with HPQC load test tool, QTP

EDI interfacing sales orders IDOC for shipping points

SRM performance monitoring, development and implementation of SRM, punch-out shopping cart configuration. Basis support includes CRM Security/Compliance, SOX tools.

SAP SCM XI-Net Weaver configuration in Transportation Truck, Rail, Barge, and Oil/Gas.

Extensive proficiency with troubleshooting and testing developed equipment and software.

SAP Reporting tools ABAP List Viewer, SAP Query

VC Configuration

Superior ability to quickly master new technology to meet business goals

MFG Data migration

Ariba Purchasing

Tax interface Vertex system

Fluent in Spanish and Portuguese.

APPLICATIONS:

SAP R/3 includes implementation with configuration to SD OTC, PP with MRP MTO Prod Schedule, LE, TM SRM, MM Material Ledger tables, PM, EHS, F-SCM, FICO, and Security. Configuration – CRM module Configuration support

CPG manufacturing areas of SCM integration;

Delivery processing (inbound and outbound)

- Transfer Order processing

- Bin stock replenishment

- Automatic stock movements

- Picking, packing, shipment processing

- Transportation planning, execution, and costing

- Material staging for manufacturing

- Intercompany/interplant shipments

- Inventory Management, Physical Inventory, counting processes

- Purchase Order Processing

SAP Plan to Produce

Configured APO module Demand planning (Internet Pricing and Conditions for sales orders including definition of Condition Techniques and Condition records, Availability check, Credit Management plus PP,

VC Configuration

Organizational Change Management

BI-BW – Monitoring and Performing – Requirement and Demand Analysis – Reporting

JD Edwards – procure to pay processes support.

Lawson – Purchasing software

VIM Open text

Console and the use of wireless WM RF Bar Code Guns/Readers, Material Master & Production Master Data, Inspection Planning and Quality Notifications and Purchasing. Software Auditor/Smart audit

Configured the SD module with EDI interfacing sales orders IDOC for shipping points

Middleware experience. IBM WebSphere

Presently in SAP HANA training

PROFESSIONAL EXPERIENCE

ILLINOIS STATE TOLLWAY.

June 2019 to present

SAP MM SRM PTP ANALYST.

Identify project requirements through customer interviews, JAD sessions and

review of project artifacts via PTP process

Lead meetings with SME’s, client management and vendor personnel

Ability to assess, document, and communicate government accounting practices

Lead and participate in business function analysis and process mapping

Defining and developing training materials in MDM

Defining and developing testing materials (e.g. test PTP scenarios, use cases

Developing or updating user and system maintenance documentation

Assisting with system testing and debugging

SAP Security Issues in MM SRM Sharepoint

Rimini Street - Remote Aug 2017 to Present

SAP Functional Transportation Analyst

Ensured the implementation of SAP logistics while retaining quality standards.

for local national and international TM shipments

Prepared TM tendering for clients wishing to schedule ongoing SD shipments.

Prepared and reviewed vehicle maintenance reports.

Used SAP transportation analysis tools and updated tracking software.

Ensured compliance with all state and federal shipping regulations Arranged for the maintenance of shipping point vehicles – Rail, Truck

Determined client requirements and resolved issues

Developed key performance indicators to ensure quality

Implemented efficient vehicle disbursement procedures

Handled all paperwork and confirmed the arrival of all deliveries

Maintained contact with drivers to ensure timely deliveries.

Dow Chemical

SAP SD/MM October 2018 to March 2019

DOW/Dupont merger cutover activities. Implemented New OMP planning tool. SAP Planning area Also assisted in end-user training of internal work stream activities.

Coordinate training activities with process teams.

Create and manage training environment and training landscape. Security administration

Business Units development and instructor led classes for SAP MM –PO configurations of condition records SD-STO and NISTO .

SAP HANA S4 1611 Strategy was used

Provided Training Documentation

Motorola Mobility/Lenovo

SAP SCM/FICO Trainer August 2018 to Oct 2018

Lead the end-user training work stream activities. Complete work stream deliverables, timelines and objectives. Execute training development programs. Train on support tools and system environments. Train on the new system functionality and business processes. Develop training strategies, standards and tools. Develop and implement role-based curriculum.

Build and deploy associated courses.

Coordinate training activities with process teams.

Create and manage training environment and training landscape. Security administration

Configured Taxes (Vertex) and CFDI –Mexico all relevant Business Units development and instructor led classes for SAP SCM –PP SD-FICO .

SAP HANA S4 1611 Strategy was used

Provided Training Documentation

GC Services Inc

SAP Support/ Trainer July 2018 to August 2018

GC Services Deployment is primarily for SAP Hana implementation. My responsibility is to implement the GC Services Business Process and train the employee on the new business processes. Also provide Training Documentation to the users:

Requirement Specs. Responsible for preparing Functional Design Specification for major Implementation.

MFG data conversion

Coordinated with Developers to assure that functionality agree with the design and configuration

Responsible for Unit Testing.

Configured the SD sales order process verification PP-MM-Logistics modules with for shipping points, Purchasing Contract, Schedule Agreements, Contracts, pricing, Change and Order Management processes.

Purchasing pricing configuration with Mexico regulatory Standards with the UUID

Created and updated Invoice and Billing processes

Functional Specs (Required)

Security administration

Configured Taxes (Vertex) and CFDI all relevant Business Units development and instructor led classes for SAP MM – SD-FI .

Conagra Foods

SAP PPPI.MM Trainer April 2018 to July 2018

Conagra Deployment has acquired Brothers Sandwich in Milwaukee. My responsibility is to implement the Conagra Business Process and train the employee on the new business process in 8 weeks. Also provide Training Documentation to the users:

Required Skills:

SAP WM/MM

Deployment support

Blueprinting

Supported Condition Techniques and Condition records in the MM module, Availability check, Credit Management, Change and Order Management processes, creation and processing of PO on the MM side including the Material Ledger for costing, Shipping and Transportation and Billing, Inter-company invoicing, Bin to Bin creation and management, IPC).

Created BBP’s and organized training of users.

I maintain all of the interfaces tracking and troubleshoot issues with EDI-404 EDI 855, 856

WISCONSIN Electric Company

SAP FICO Functional Analyst Feb 18 to April 18

Mapping issues, Workflow analysis and validation, Reporting support, Business unit accounting support

SAP ECC

FICO

SAP Hana S4 Issues

WBS elements and IO’s

BW Reporting

Business Objects rule sets

Runbook

HPQC/ALM expert

VIM Open text

DHL Oct 2017 to Dec 2017

Business Operational Analyst Infor Adage & WMS SCE

Maintain and support a consistent and stable system environment through strict adherence to established policies for data requirements, security procedures, error resolution, and configuration management. In addition, develop and improve reports using multiple reporting tools. This should be accomplished by establishing excellent customer relationships, both internal and external, and providing superior customer service.

Manage all ERP related reports via Cognos, SSRS or dashboard BI tool.

Develop, test and publish new reports using SQL in the above-mentioned tools.

Monitor system activity daily and correct/trouble-shoot interface errors.

Manage scheduled archiving of WMS database.

Manage requests for changes to system data and configuration. This includes making the requested changes in a test environment and testing. Track the movement of the changes through the environments and communicate to the interested parties. This would also include working with Infor on the movement and testing of system upgrades and software patches if necessary.

Providing first line support for questions and issues with regards to the system functionality. This requires a broad knowledge of the structure and functionality of the systems.

British Petroleum - Naperville IL/Remote Aug 2016 to Apr 2017

Sr. SAP Functional MM P2P & LE -Logistics Lead

Project Description: The client is a large organization within the Oil & Gas industry that has recently implemented SAP in Mexico. As a Functional Analyst I am the lead for the for all P2P/Supply and logistics processes in preparation for Go Live. System readiness including Configuration of ECC 6.

Requirement Specs. Responsible for preparing Functional Design Specification for major Implementation.

MFG data conversion

Coordinated with Developers to assure that functionality agree with the design and configuration

Responsible for Unit Testing.

Configured the SD sales order process verification -MM-Logistics modules with for shipping points, Purchasing Contract, Schedule Agreements, Contracts, pricing, Change and Order Management processes, including the Material Ledger

Purchasing pricing configuration with Mexico regulatory Standards with the UUID

Ariba Purchasing

Created and updated Invoice and Billing processes

Functional Specs (Required)

Security administration

Configured Taxes (Vertex) and CFDI all relevant Business Units development and instructor led classes for SAP MM – SD-FI .

Middleware experience. IBM WebSphere

VIM Open text

Change in Naperville and Mexico processes.

Mizkan/R&B Foods - Mt Prospect IL Nov 2015 to Apr 2016

Sr. SAP Functional Business SD & Reporting Analyst

Project Description: The client is a large organization within the Consumer-Packaged Goods (CPG) industry that has recently implemented SAP. As a BA handled SD & Reporting in the CPG industry Acted as a liaison managing the development of business process and reporting between the technical teams, stakeholders and users. The majority of my daily tasks are pulling information from legacy systems and SAP.

Day to Day Responsibilities: On a daily basis, the consultant hired will be responsible for managing the development of business process and reporting and acting as a liaison between the technical SAP team, stakeholders and users (Field Sales/Corporate Sales). As a BA I handled gathering requirements, assisting with process design, and helping with information SD mapping. From various legacy systems and Interfaces to SAP MFG data conversion

Updated SD tables for sourcing information and understanding how and where it will or could me mapped to. I have experience translating business requirements into technical specs. Used Excel and pivot tables as a repository of this sales order information.

Motorola Solutions – Schaumburg IL Oct 2015 to Nov 2015

Sr Business Analyst – Production Planning

Functional Design document development:

The creation of the functional design documents needs to be supported from a business point of view.

Participation in worldwide conference call with IBM and MSI IT people to develop the functional documents. MFG data conversion

Under Motorola operational Production Planning processes in one or more sub tracks designed in the Oracle ERP system

Reviewing the documents like Functional design documents, test scripts and evidence documents.

Supporting the track lead in organizing and managing worldwide SIT1, SIT2, UAT test events for D2D track.

Malteurop NA Milwaukee WI May 2015 – October 2015

Sr . SAP SD Business Functional Analyst and Variant configuration

Provide Troubleshooting and support activities such as determining root causes of operational issues. I assist in definition and development of reports, Assisting plant production with the integration of SAP into daily activities. Development of Winshuttle or other data entry strategies

Training and mentoring staff. Maintaining master data in SAP to ensure compliance

Manage and expediting Sap Help Desk tickets to resolve problems

Administer User Registration and Security level access for the BU including the Material Ledger.

Functional configurations in SAP modules via Business One such as SD, VC MM including the Material Ledger, PP (Production Orders), (Planned Orders),,BOMS, MDM PS, QM, QC, FICO and CRM. MFG data conversion

I maintain all of the interfaces tracking and troubleshoot issues with EDI - 404 EDI and 855, 856

Komatsu North America(Contract) Jan 2015 – March 2015

Sr. SAP Business MM-LE-TM Functional

Provided production support for break fix and enhancement requests for Komatsu Parts Reform Project. Business Requirements Gathering, and document and clarify business requirements from the end users. Therefore facilitating Business meetings to ensure functional requirements are clear and align with business requirements. Collaborate with other SAP functional analysts to review requirements and develop possible solutions via ASAP methodology:

Tested business processes and customized SAP functionality for all changes

Followed a zero-defect mindset in configuration/developing, maintaining, testing and deploying software.

Performed analysis of project requirements and MM including the Material Ledger-LE-PP MRP FI, TM functional specifications, submit estimates, and create technical designs

I Participated and guided activities in programming, system testing, documentation, and deployment of Master Data Plan to produce according to development and change management standards. VC.

Provided subject matter expertise for given application technologies or application functionality to application users and support staff, SAP Reporting tools ABAP List Viewer, SAP Query Ariba purchasing

Reviewed and provided guidance in problem identification, resolution, and implementation

Security Administration

PCCR USA Chemical industry Feb 2013 – Jan 2015

SAP SD Business Specialist Carpentersville IL

Supported and managed all SAP Business Suite/projects including system administration.

Project Management

managed all the company SAP Systems and integration points with other software.

Worked with IT manager on planning/budgeting/developing estimates for improvements and support in SD, FI, MM, LE-TM - transferring material master data and Material Ledger, PP/PI capacity planning, Plan to Produce MRP, EHS, HR in Netweaver

Maintained audit compliance from system perspective.

Configured Taxes for Vertex

Designed, executed and managed all SAP projects. Variant Configuration

Checked System performance by running an Early Watch report with Solution Manager.

Managed PCCR interactions and relationships with SAP vendors.

Lead, coordinated and prioritize SOV interventions including Pricing and Sales Order process with pricing.

Business Analyst

Supported business systems with Core Modules of SAP SD, PP including capacity planning, MRP, BOM, Routing, LE, MM Ariba purchasing, Material Ledger, TM, FICO. Configured the SAP Business suite Netweaver to fit business requirements.

Working with Business SME’s in Purchasing, Finance, Customer Service,Quality Management, HR. Created Functional Specifications Analysis/Requirement for minor improvements and basic queries for users.

Worked with business SME’s to produce training material, System Specifications for all new enhancements and finally train users on the enhancements.

Maintained current documentation Library (Technical and Business processes).

Created regression test (with SME) and organized test activities (UAT)

Monitored system jobs/dump, and checked nightly backup integrity.

Supervised Business system performance, interface, and data flow including (EDI 856).

Training: I was responsible for all UAT training

SAP Security

Implemented and executed security policy for business systems via GRC.

Designed and implemented business roles with SME.

Executed security requests such as role modification/assignment, password resets, add/delete users from security groups, etc.

Cook County Hospital (Contract) Chicago IL Jan 2013 – Feb 2013

Lawson Software Systems Analyst

Provided Post Go Live assistant Order Management Plan to produce in Purchasing Department, Was on the resolution team for Supply Chain issues within the Lawson System

Assisted the buyer in creating/Deleting PO’s in Lawson

WMS experience was to Configure RF Handhelds for scanning and barcoding labels for ordering against PO’s

National Grid Power and Gas ( Contract) Nov 2012 – Dec 2012

SAP HR & Time Management Trainer Boston Mass

Training Facilitator in the field NG employees in using the Sap payroll time Management system

Travelled to NG plants and DC and provided training documentation and classes for users.

Johnson Controls JCI America (Contract) Jun 2012 – Sept 2012

SAP Business Support PP-PI Team Lead Geneva IL

Provided SAP PP-PI, MRP, MM including the Material Ledger -LE-TM CP, STP, P2P, W&L, WMS Routing Functional Cross Module Support, Change and Order Management processes support for Go-Alive.

Created workflow business requirements and specifications into SAP functional design. Consoled and configured wireless WM- RF Bar Code Guns/Readers, Material Master & Production Master Data, Inspection Planning and Quality Notifications and Purchasing. Bin to Bin Management.

VIM Open Text

Maintained computer ERP programs, systems and related procedures to support business applications for different modules, which are essential to meeting business objectives and goals including Variant configuration.

Security on the Web. SOX Compliance Controls SAP R/3 system monitoring

Chamberlain Group (Contract) Mar 2012 – May-2012

SAP Helpdesk Specialist Elmhurst IL

All aspects of Helpdesk support – Such as VPN, Lotus Notes, Hardware support and also Configured wireless WM- RF Bar Code Guns/Readers, maintained computer ERP programs, systems and related procedures to support business applications for different modules, which are essential to meeting business objectives and goals. Security on the Web, EDI Support

Security on the Web. SOX Compliance Controls, SAP R/3 system security monitoring. My sap Portals, NetWeaver. Basis Admin, QAS II issues in testing. Handled IT Helpdesk support.

Spanish was used for Mexico plant in Nogales MX.

Linde Group NA July 2011 – Dec 2011

SAP SD Global Business Application specialist Murray Hill NJ

Met with the LifeGas/Linde business teams and gathered business requirements from User Requirement Specs. Responsible for preparing Functional Design Specification for major Implementation.

Coordinated with Developers to assure that functionality agree with the design and configuration

Responsible for Unit Testing.

BI-BW Reporting

Configured the SD-MM LE TM modules interface with EDI (856 interfacing sales orders IDOC for shipping points, Schedule Agreements, Contracts, pricing, Change and Order Management processes.

SD pricing/Tax Vertex configuration

Created and updated Invoice and Billing processes

Variant configuration

Security Admin

Philips Healthcare Atlanta GA September 2010– June 2011

CS-PM Business Analyst

Supported the Philips IS Healthcare division in the SAP CS/PM modules. My role is to handle SAP CS with cross functionality to the PM module. All phases of the implementation process including extensive Business Process design, development, test, and deployment of changes via SM7 and SAP Solution Manager.

Delivered Functional documentation design specifications to Developers for go alive. Identified business benefits, cost of design, building and implementation phases.

Also included coaching of junior team member in SAP SD-CS and PM modules with interface to MM LE VC .. PM experience includes Planning and Control, Refurbishment and Repair process of parts and materials and set up of Service Warranties. Security Admin Spanish and Portuguese were used.

Chevron Oronite, (Contract) November 2009 – September 2010

SAP XMII Trainer Gretna La

In Petro-Chemical Environment coordinated all LMS training and support for Material development and instructor led classes for SAP Net-weaver and XMII integration. Change management processes. Provided SCM, PP-PI integration Prioritizing and coordinating changes to accommodate workloads. LMS training was used 16 operator and 160 employees on the Shop floor at Belle Chasse Louisiana Oak point refinery.

I maintain all of the interfaces tracking and troubleshoot issues with EDI- 404 EDI and 856

North Shore Medical Hospital, Evanston, IL August 2009 – November 2009

Business Analyst – Lawson Purchasing

Supported Lawson in updating all pricing and change management processes, and month end activities, and processes. Prioritized and coordinated changes to accommodate workloads.

Supported buyers in changes to pricing and logistical and manufacturing updates. Required expertise in Excel spreadsheet formulas and Access database modifications.

ITT May 2009 – July 2009

SAP SCM Functional Business Analyst

Global Implementation Specialist with the SCM module with Service Management Integration.

Provided Phase One of Global Implementation planning. Modeled using ARIS BPM and Solution Manager Synchronization.

Planned the modeling for Global Sourcing and SD - FSCM BPM. Working on pre-workshops in preparation for full implementation blueprinting and scoping for the SCM & APO area of SAP.

Security SAP R/3 system security monitoring

SYSMEX September 2008 – April 2009

SD Functional Analyst (Lead) Mundelein IL

Configured the SD-MM-PP module with EDI interfacing sales orders, Schedule Agreements, Contracts, Pricing, Change and Order Management processes, Workflow for email notification and Release Strategy. Consignments, PGI, deliveries, proformas, and billing. In the MM including the Material Ledger and PP

Module I was responsible for setting BoM’s, MRP set up, storage location set up of FERT from the US to Asia and Brazil. Also worked with Nota Fiscal set up of forms.

Worked on FICO-AR AP HR including credit CM setup of dunning reports and SME Strategies.

Supported CRM modules implementation, SME design and implement new business processes in the CRM Finance modules and trained and supported super-users and end-users With LMS training. I maintain all of the interfaces tracking and troubleshoot issues with EDI - 404 EDI and 856

Assisted in the design specifications for FSCM-SME and coordinated ABAP development in accord with SAP Best Practices.

Security SAP R/3 system security monitoring

Vertex Tax System

Portuguese was used.

DHL (Contract) Sept 2007 – Sept 2008

SRM/MM/FICO (Lead Position) Functional Analyst – Parcel Transportation Phoenix AZ

Established and maintained SRM/MM configuration and change management processes, FICO Month end activities, and processes. Change and Order Management processes. Prioritized and coordinated changes to accommodate workloads.

Used PM Skills as lead for Mexico and the Workflow and Release Strategy.

Provided JD Edwards procure to pay processes support and conversion to SAP SRM processes.

Experienced in procurement business process, including sourcing, bidding, catalog management, contract management, punch outs, order management and support of complex distributions scenarios in SRM and CRM.

Cross functional experience with invoicing (FI) and accounts payable (AP) with integration experience to Financial Accounting and SD modules with OTC sales order automation.

Security SAP R/3 system security monitoring

CRM XI monitoring, SAP EDI, SAP IDOC interfacing as 2nd and 3rd level support for US and Mexico. Spanish was used

Accenture February 2006 – September 2007

Security FI/HR Implementation Specialist (Lead) Chicago IL

Maintained the design for SAP Basis Security across SAP Systems and applications, to meet the daily business demands. This was a lead position JD Edwards Report upgrade to SAP processes.

Actively involved developing and configuring SAP roles using SAP profile generator, administrating and maintaining security across all security violations. Change Management.

Essential job functions also included supporting all systems in SAP landscape and performing SAP Security Basis administration and technical core competencies tasks including: SAP role creation of FICO and HR, user access assignment and UAT testing, system data security protection, Virsa/GRC compliance tool, Firefighter Access SOX tool SAP R/3 system monitoring. FI, HR, BI-BW Reporting, Portal and CRM. Remedy Ticket for monitoring users.

Built Analysis Reports on daily and weekly basis. Created documentation for Business Changes.

Spoke Spanish for users in Argentina.

Midwest Air January 2006 – February 2006

CS-SD Configuration Analyst (Lead Position) Lincolnshire IL

Supported the Sales and Distribution module with EDI interfacing sales orders, Change and Order Management processes, deliveries, and billing and implement new countries on SD, FICO Configuration and supported CRM, design specifications for SCM-SME for implementation of modules on the backend, design and implement new business processes in the SD/MM, WM modules and train and support super-users and end-users. Security SAP R/3 system security monitoring

ESI Electro-scientific Inc November 2005 – January 2006

SAP Training Documentation Specialist Beaverton Oregon

Created SAP MM, PP, SD, LE, WM training documentation thru U-perform RWD InfoPak Job aides.

Pioneer Electronics August 2005 – October 2005

SAP APO

Supported SAP technical instance landscape design - Correction and Transport System (TMS) Solution Manager - Implementation of SAP change control process & procedures.

Generated BW Reports.

Configured APO module Demand planning (Internet Pricing and Conditions for sales orders including definition of Condition Techniques and Condition records, Availability check, Credit Management, Change and Order Management processes, creation and processing of various Sales Documents on the SD Logistics, Shipping and Transportation and Billing, Inter-company invoicing, Bin to Bin creation and management, IPC).

Created BBP’s and organized training of users with InfoPak.

Security Admin

Rexam Beverage April 2005 – August 2005

SAP, SD Support

Provided SAP SD Order to cash, LE CS, MM, BW Reporting, WM, FICO Functional Cross Module Support, Change and Order Management processes.

Created workflow for * SAP FICO expertise to translate business requirements and specifications into SAP functional design. WM Console and configured wireless- RF Bar Code Guns/Readers, Material Master & Production Master Data, Inspection Planning and Quality Notifications and Purchasing. Bin to Bin Management.

Maintained computer ERP programs, systems and related procedures to support business applications for different modules, which are essential to meeting business objectives and goals.

SAP Security. SOX Compliance Controls SAP R/3 system monitoring. My sap Portals, NetWeaver. Developed screens, tables, reports, and interfaces. Basis Admin, QAS II issues.

Spanish and Portuguese was used for Mexico and Brazil.

SLA – Software License Agreement Management November 2004 – March 2005

Software Auditor Chicago IL

Independent auditing company for SSA Global International for Accounting and Finance Software such as BPCS, PRISM, Infinium, Baan, and KBM.

Used download software called Smart audit to verify that the client was compliant with the software license agreement. Audited about 600 companies a year.

Used SOX tool system monitoring. Spanish was used

IAA – Insurance Auto Auction August 2004 – November 2004

ASAP support specialist Westchester IL

Provided ERP software support troubleshooting auto auction automation for over 80 offices. ASAP software was used for titles, vehicle id, registration info, accounting and finance sales of vehicles thru auction process. SAP portal, CRM support.

Worked very closely with the developers of the ASAP software, MS SQL, Heat and Outlook for call-tracking.

ABS March 2004 – August 2004

Baxter Credit Union/OSI/Blue Cross and Blue Shield Rolling Meadow, IL (Clients)

Troubleshot all issue related to PC support 800 to 1000 users in the USA and Puerto Rico. This included Interactive Phone System Handlers MS 2000 and 2003, Citrix XP and RS/6000, Thin Client Knowledge of the financial industry and specific knowledge of the credit union industry.

Accurately read and interpreted issues, and applied procedures. EDI support

Analyzed and professionally responded to customer complaints and management inquiries.

Spanish was used.

ARC, Barrington, IL April 2003 – September 2003

Technical Desktop Support Barrington IL

Provided desktop and laptop support for Noveon in Barcelona Spain and the US.

Used Remedy to track calls related to JD Edwards and Prism, Terminal Server issues on Win 2000 and XP, VPN, RAS, Microsoft Exchange/Outlook and Lotus Notes email systems, Spam Control. Visio, Crystal Report support, Spanish was required.

Zurich North America, Schaumburg, IL June 2000 – March 2003

Business FICO/SRM implementation specialist Schaumburg IL

Troubleshot SAP GUI downloads of SAP client r/3 version 4.5b and FICO/ HR including configuration. Extracted info

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