Amy Muller

addgna@r.postjobfree.com · 385-***-****

Education

B.S. Brigham Young University, Zoology (1998)

First Aid/CPR/AED Instructor Certification American Red Cross (2014 – 2016)

Life and Health Insurance License State of Utah (2015 – 2018)

Certified Nursing Assistant State of Utah (2020-present)

Credentialled with Health Trust Workforce Solutions and Reptrax current

Business Experience

Community Nursing Services, Patient Care Coordinator (August 2019- present)

Increased Hospice census by an average of 5 per month for the last 9 months, bringing in on average of 13 hospice admissions per month with limited accounts (south valley and west primarily)

Streamlined bridge process with use of internal notes on Cortex through HCHB review, increasing bridge from 2 to 7 internal admissions per month.

Established team of 15 sewers from Salt Lake to Ogden to provide 720 washable gowns and 1,800 washable masks for Salt Office and West Jordan Care Center.

Mining information and checkup calls to establish relationships with potential hospice patient families and physicians. Researching and sending potential patients to team members to increase total admissions. 240/week average in COVID.

Communicating with 36 physicians on the status of their hospice patients twice a month, retention of employees with Cortex Gratitude Reports, Google Review challenge, and new contract with Copper Ridge

Skilled in Focura, Navihealth, Playmaker, MattersMost, HCHB, and Trella Health

Increased study of Spanish to help Spanish speaking families by text or phone.

Elevation Hospice, Provider Relations Manager (Jan 2019 – August 2019)

•Marketed to hospitals, doctor’s offices, ALFs and SNFS, business development and weekly visits to book of business partners

•Developed written advertising and social media

•Created and managed the “We Honor Veterans Program” - now a 4 star program, working towards Utah Regional Mentorship

•Founded and managed the Sacred Wish Program

•Organized health fairs for three senior communities

•Developed CEU classes with 9 other companies for assisted living facilities

•Increased skilled nursing facility contracts from 4 to 14

•Tiger Connect training for all employees for increased communication

Elevation Hospice, Associate Administrator (May 2017 - Jan 2019)

•Opened the first Salt Lake County office due to high growth

•Directed team of 65 employees – including hiring and retention of employees

•Reported directly to owners

•Lead interdisciplinary team meetings for two hospice physicians

•Worked as on call support nights and weekends

•Managed Quality Assurance Performance Improvement (QAPI) meetings and developed QAPI plans

•Developed strategic partnerships

•Increased average patient census from 12 patients to 100 patients in 1.5 years. Annual increase of approx. $3.5 million

Elevation Hospice, Marketer (March 2016 - May 2017)

•Marketed to physicians, hospitals, assisted living and skilled nursing facilities

•Conducted in home admission appointments with RN case manager. Education of hospice and end of life.

Accessible Systems, Marketing Director (January 2015 - July 2017)

•Directed marketing and sales

•Represented company as community liaison

•Served as accessibility specialist

•Lead grantwriting and fundraising – increased sales of ceiling lifts and stairlifts by $70,000 to underprivileged families.

•Provided in-service trainings to physicians, physical therapists, and rehabilitation facilities, SNF

•Liaised with Veteran’s Association Purchasing Agents to increase market share to become one of the top 3 VA equipment providers

•Doubled monthly profit due to increased marketing presence. Annual increase of approx. $600,000

ParaQuad Automobility, Marketing Director (Jan 2015 - May 2017)

•Directed marketing and sales

•Represented company as community liaison

•Presented in-service trainings and education about modified vehicles and hand controls.

•Marketed to the VA increase of 6 sales per year equaling $420,000 in sales

Mobility Transportation, Marketing and Community Liaison (Dec 2015 – February 2017)

•Marketed to Admission Directors and Transportation Managers at rehab facilities and hospitals

•Maintained visibility with referral sources and built new relationships to foster business

•Developed PowerPoint for in-service trainings and UHPCO Conference

•Increased presence to become the premier medical transport company in Salt Lake

Home Care Assistance, Business Development (Jan 2016 – May 2017)

•Supported marketing and sales

•Lead in-service trainings to Home Health companies

•Provided Mind Fit Class using the Cognitive Therapeutics Method- for Senior Centers, Rehabs and Skilled Nursing Facilities

•Gained untapped business through presentations on the VA Aid in Attendance Pension

•Increased average client census from 30 to 80 per month

Self Employed, Wills and Trusts, Life/ Health Insurance Trained and licensed (2015 - 2016)

CPR/First Aid Instructor (2014 - 2015)

NonProfit/ Volunteer

Girl Scouts of Utah, Volunteer (2005 - present)

Rocky Mountain ALS Association, Board Member/Ski Task Force Leader/Symposium Speaker

(2017 - present)

BeatALS Benefit- Band Leader of the “No More Lonely Hearts Club” volunteer team for fundraising concerts. (2018 - present)

Utah Hospice and Palliative Care Organization, Education Board Member (2019)

Secretary for Utah Coalition for Caregiver Support, Respite Program founder (2015 - 2019)

Married for 24 years to Jameson Muller and Mother of 4 daughters, including one who became quadriplegic at age 14

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