Hostess Resume

Doaa Rashad Ghonim Mustafa

*- **** **** ** ********* st, Shoutz-Alexandria

+973********– Email: addgmc@r.postjobfree.com

RESTAURANT HOSTESS

SUMMARY: Friendly and customer service-oriented waitress with 6 years’ firsthand experience in food service and hospitality industry. Highly skilled in guest interaction, menu and food presentation and mixing and serving of beverages as per request. Proven record of enhancing customer satisfaction and overall patrons’ ratio by demonstration of high quality hospitality etiquette. Multilingual: English and Arabic.

CORE COMPETENCIES AND SKILLS

Menu Presentation

– Order Synchronization

– Food Service

– Table Setting

– Table Clearing

– Side Work

– Beverage Preparation

– Guest Reception

– POS Handling

– Bill Processing

– Station Set-up

– Special Items Promotion

HOSPITALITY EXPERIENCE

Marriott city center – Bahrain Feb 2020 up to date

Restaurant waitress

Greet the customers with a smile

Present the menus and answer any question regarding to menu

Take food and beverage orders accurately

Communicate orders details to the kitchen staff through POS system and delivering food and beverage

Create personal dining experience

Removed plates and cleaned table

Deliver checks and collect bill payments

Provide excellent customer service to guests

Qatar Airways SSP LLC

Nov 2016 till to March 2018

Service Crew and Cashier

• Welcome customers as they arrive and ask for seating preferences

• Seat customers and offer welcome drinks and menu

• Take food and beverage orders and communicate to the kitchen through POS system

• Up selling food and beverages to guests

• Deliver orders to the table in a timely manner

• Ensure quantity, quality and accuracy of order

• Set up food stations and tables as directed

• Clean tables and ensure that they are bussed appropriately

• Mix and serve drinks as directed

• Communicating with guests and making them feel appreciated

• Moving, lifting, carrying, pushing and pulling stock, chairs and tables around

• Taking money from customers and process all card payment

• Counted and received the bill of food and beverages and took payment from the patrons

• Gave change when required

Hilton Sharm Dreams – Egypt

Sep 2015 till March 2016

Restaurant Hostess

• Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.

• Present menus, create personal dining experience, answer questions and offer information on menu items, beverages, and specials

• Accept and organize reservations, and prioritize reservations to accommodate customers.

• Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.

• Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs

• Addressed guest requests or complaints, and escalated major complaints to manager.

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Gaz Mirable Hotel Sharm El sheikh – Egypt

Sep 2014 till March 2015

Restaurant Hostess

• Received and welcomed the guests with due attention; greeted them with a smile.

• provided highest quality of service to the customers by making seating arrangements and room booking prior to their visit

• Presented the guests with menus and explained any special cuisines to be served.

• Ensured food quality before serving, presented it in the most appetizing way

• Assisted the customers by working out queries and grievances.

• Coordinated with other staff to ensure the availability of the best service for the guest.

Movenpick Resort Al Sokhna– Egypt

April 2012 till March 2013

Restaurant Hostess

• Greeted patrons and answered questions regarding the menu

• Took orders from customers

• Helped kitchen staff in food and salad preparation

• Removed plates and cleaned tables

• Cleaned restaurant’s premises before starting and after closing

• Counted and received the bill of food and beverages and took payment from the patrons

• Give change when required

ADDITIONAL CAPABILITIES

• Excellent communication and interpersonal skills

• Ability to understand and follow food sanitation and safety protocols

• Deep understanding of operating food service equipment

• Working knowledge of housekeeping procedures

• High degree of personal cleanliness

• willing to work flexible hours

EDUCATION

Bachelor of tourism and hotels – Alexandria, 2008

ADDITIONAL CAPABILITIES

• Over 3 months’ solid experience in the food service industry

• Highly skilled in delivering outstanding service to guests by greeting and serving them

• Demonstrated ability to learn menu, answer questions and remember details regarding orders

• Knowledgeable about the restaurants’ menus, food and beverage items and other products

• Proven record of setting-up station and breakdown of side work

• Well-versed in suggesting additional items to customers

• Adept at answering telephones and processing financial transaction

Interests

• Travelling and learning new cultures

• Playing football, running and jumping (Athletics)

• Computer and internet.

Personal Details

• Date of birthday: 20th of September, 1985

• Marital status: Single

• Nationality: Egyptian

References

• Furnished upon request Page 2

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