JINUMON GEORGE

Mobile: +974-******** ~ E-Mail: addgiy@r.postjobfree.com

Seeking an assignments in Operations and Business Development with growth oriented organization of repute

PROFESSIONAL ABRIDGEMENT

A competent professional with nearly 18 years of experience in the areas of Business Development, Retail Operations, Stock / Material Management, Client Servicing and Team Management.

Associated with Techno Blue ( Samsung & Allied Brand Distributor ) &LANDMARK GROUP (E-Max ) in Qatar

Abilities in managing business operations, achieving top-line and bottom-line objectives as well as controlling OPEX.

Experience in managing & executing various promotional activities / events and escalating business, profitability and market coverage.

Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms.

Steered efforts for ensuring the implementation of legal processes & compliance and minimizing litigation.

An effective communicator with excellent relationship building & interpersonal skills.

Managed, Buying / Marketing & sales of Allied Brands in Qatar region & handled key account for Samsung products

Handled Emax 4 stores in the territory with retail area being 10k sq ft, business turnover of QR72million/year, staff strength more than 51 staffs

CAREER CONTOUR

March 2015 – August 2019 May 2010 – Decmber 2014

Product Manager Store Manager

Key Account Executive

Accountabilities:

Planning & scheduling individual assignments to achieve pre-set goals within the time, quality and cost parameters

Planning & scheduling individual assignments to achieve pre-set goals within the time, quality and cost parameters.

Conceptualizing initiatives, designing events, planning merchandising drives and executing marketing events for increasing sales.

Coordinating with buyers on a regular basis and launching the new collections at the retail stores with support of Brands

Forecasting the season trends, planning stocking & de-stocking budgets and presenting sales forecasts / figure for new ranges to Senior Managers.

Handling shop-floor interaction with customers for effective resolution of grievances and obtaining feedback.

Sourcing the material, issuing purchase orders as per clients’ specifications, monitoring vendor performance and progress of the order.

Conducting meetings for setting-up sales objectives and designing or streamlining processes to ensure smooth functioning of sales operations.

Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst the team.

Creating new leads & looking for newer line of business, closing of leads & providing feedbacks. Cross promotional activities done effectively

Job Purpose:

To build a strong team and provide leadership by formulating and implementing strategy and operational plans to achieve stated business objectives.

Key Responsibilities:

Formulate and implement overall business strategies and operational plans, periodically review effective implementation towards achievement of the financial objectives of revenues, cost

Define and ensure implementation of the processes/systems (including IT), review and work on the continuous improvement for achieving operational efficiencies

Formulation and implementation of merchandising strategies for achieving the customer satisfaction and financial objectives

Organizational Development & Employee Retention

Developing & implementation of people strategies and processes towards achieving the employee satisfaction thus ensuring optimum productivity

Implementation of the customer service strategies towards customer acquisition, retention and satisfaction

legal, statutory and environmental compliances

Creating of processes for quality and safety culture in the organization

Financial:

Ensure management of operations towards achievement of targeted revenues

Setting up of processes towards optimization of cost

Achieve the targeted Return On Capital Employed

Achieving Top line sales & managing bottom line / OPEX

Achieving the Extended Warranty & Accessories target to hit the high revenue scale

Operational:

Implementing strategy and periodically review effective implementation of strategy and initiate corrective measures.

Formulate and implement operation plans, periodically review effective implementation of operation plan and initiate corrective measures.

Prepare resource plans and annual budget

Defining, implementing and continuous business processes efficiency for attaining process efficiency

Ensure implementation of Legal processes for ensuring legal compliance & minimizing litigation

Setting of processes of Loss prevention strategy /process for optimizing shrinkage and loss prevention

Implementation of commercial processes for achieving commercial objectives

Establishing Quality Assurance process for ensuring quality culture

Formulation and implementation of marketing and communication process to achieve business targets and communication objectives

Based on Business strategy ensure right Store design and construction

Developing of Distribution and Logistics strategies for timely delivery of merchandise

Planning and implementation of IT strategy for supporting business requirements and facilitating quick decision making

Team Building

Developing people strategies and ensure acquisition of the best of talent in the industry as required by the business

Ensure development of talent by training, coaching and mentoring to achieve the required competency levels and better productivity

Lead, engage, motivate people for better engagement and enhanced productivity.

Direct reporting of 3 Kiosk store Manager,3 Assistant Store Manager,5 department heads, & managing a total sales staff more than 50

Holding a regular daily/weekly/monthly/quarterly/yearly employee assessment

Holding of regular training & team building exercises for better development & better quality of customer service

Distribution & Logistics

Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods

Coordinating and controlling the order cycle and associated information systems

Analysing data to monitor performance and plan improvements and demand

Allocating and managing staff resources according to changing needs

Liaising and negotiating with customers and suppliers

Developing business by gaining new contracts, analysing logistical problems and producing new solutions.

Brief summary of other profiles held earlier:

From Aug 2009 – May 2010 –MTS Karnataka

Designation: Area retail operations manager franchisee business (Karnataka)

Profile: Assigned to find the business partners to start up the Brand Retail stores in Bangalore & Mysore

Explore / evaluate the business area / location

Discuss / submit business proposal and business development plans into action

Responsible for the store set up from finding the location to the branding including the MEP

Responsible to make the business break even to retain the business partner

Staffing & training

Responsible to meet the projected revenue from the airtime, VAS & handsets

16 stores across Bangalore & Mysore. Team size handled 100+

From Dec 2007 – Aug 2009 Spice Hotspot- Bangalore

Designation: Business Development Manager

Profile: Handling 9 Outlets across Bangalore. Cluster size 22000sqft. Team size handled 80+

Responsible to meet the monthly sales target & Profit

Assigned to design the product placement to increase the store revenue

Responsible to manage the ageing inventory

Responsible to revenue generation from the Value added service and up selling

Responsible for the store security / loss prevention

Staff development and training

From June 2001 – Nov 2007 Air Tel- Bangalore (Prakash & Co)

Designation: Store manager (Brigade Road )

Profile: Handling the flagship store, Team size handled 35+

Responsible to meet the monthly sales target & Profit

Assigned to manage the distribution and the field sales

Responsible to manage the cash inflow and out flow

Responsible to revenue generation from the Value added service and up selling

Responsible for customer grievance & retention

Staff development and training

Industry Competencies:

Customer Centricity

Strategic Thinking (Competition Mapping, Scenario diagnosis)

Result Orientation

Commitment to Excellence

Team Building

Confidence and decisiveness

Self-awareness

Empathy & Social Skills

Principle: To treat each day as an opportunity to learn new things and be open to ideas.

Interests: Music, Travelling, making friends and interacting with people.

Computer Knowledge: Using Windows 8, XP; MS Office; Excellent Skills in using the Internet

Looking Forward: To Make A Head Start in Life & Enjoy A Successful & Prosperous Career

E D U C A T I O N :

Pursuing M-com from Madurai Kamaraj University

Completed Diploma in Secretarial Practice(3 yrs) B.S.F Institute of Technology, Bangalore Karnataka

Pre-Degree form University of Kerala

PERSONAL DATA

Name : Jinumon George

Date of Birth : 10th January 1979

Nationality : Indian

Visa Status : Qatar – Transferable

Sex : Male

Martial Status : Married

Languages Known : English, Hindi, Malayalam, Kannada

E-mail : addgiy@r.postjobfree.com

Mobile : +974-********

Reference : Upon request

Date:

Doha, Qatar. (JINUMON GEORGE)

Retail Store Operations Retail Store Operations

Retail Store Operations Retail Store Operations

Business Development

Retail Store Operations

Visual Merchandising

Stock / Material Management

Customer Relationship Management

Liaison / Coordination

System Implementation

MIS Reports

Team Management

Institutional sales

Retail Store Operations Retail Store Operations

Market Assessment

Competitive Analysis

Requirement Analysis

Buying

Product, Pricing, Promotion & Placing

Sales Planning

Stock / Inventory Control

Training & Team Management

Channel Relationship Management

Liaison / Coordination

Retail Store Operations Retail Store Operations

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