Victor Charles. S

No:**/** Aziz Mulk *rd Street Thousand light Chennai-600006.

Ph: 984******* Email: addgiw@r.postjobfree.com

JOB OBJECTIVE

An Industrial Manager trained in leadership, business analysis, project management, process improvement and other lean technique. Complete knowledge in Fire Safety Equipment, CCTV and Security Systems. And with loads of positive attitude looking for a mid-level role in the field of business improvement.

PROFILE SUMMARY

A result oriented professional with an experience of years in Logistics Operations, Team Management, Inventory Control and Quality Assurance

Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals

Exposure in identifying / adopting emerging trends and addressing industry requirements to achieve organizational objectives

An effective communicator with excellent analytical and interpersonal skills

CORE COMPETENCIES

Conceptualizing and implementing strategies with a view to achieve business objectives and ensure meeting & exceeding top line & bottom line mandates

Looking into the overall quality management by focusing on continuous improvement of system and processes with special emphasis on client satisfaction

Monitoring the overall functioning and quality of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

Leading, mentoring & monitoring the performance of teams to ensure efficiency in process operations and meeting of individual & group targets

ORGANISATIONAL EXPERIENCE

CURRENT POSITION: 17th Jan 2014 to 31st Jan 2020

Branch Manager; Magtech Security Systems Pvt Ltd. India

Responsibilities

Identify new potential partners, negotiate written contracts of cooperation and follow up on the implementation and intention with the agreements.

Follow up existing and new customers and have focus on opportunities in other segments of Security Products.

Manage fire protection systems evaluation and inspection; tests the adequacy and functionality of fire protective systems to ensure compliance with national fire codes.

Identify market demands in order to influence the product development.

Achieving and maintaining the quality of fire protective systems.

Managing the configuration of security products to be developed. Implemented to ensure system safety

Professional Experience:

Nov’12 to Dec’13 – Business Development Manager Apac Technologies - HR consultancy

Consulting commercial companies to associate with Apac for employee recruitments

Setting expectation and explaining quality of service offered by the consultancy to the customers

Enhancing service based on market demands

Continuous & rigorous follow up with clients with successful closure of contract or sign off

APR’10 – OCT’12 - Sr. Associate -Maersk Global Services. (LOGISTICS OPERATIONS)

Responsibilities

Ensured continuous improvement of systems and processes by changing facility layout, internal audits.Planning of load & discharge files of the vessel for South East Asia region.

Preparation of manifest for the vessels.

Tracking of container details & updating correct information in the internal system.

Coordinating with Terminal, customer service team & planners.

Regular updating of the ERP system regarding shipping documents details like invoice, packing list in the ERP system after receiving the same from the clients.

Updating in SAP system to the crane details & Containers details.

Handling the External communication with the internal customer and the External customer for the queries related to the process. Via Mails and Voice.

Sep’08 – Feb’10 - Senior Process Associate - First Source Ltd

Responsibilities

Identify market demands in order to influence the product development.

Discernment of knowledge development and research directions within the engineering discipline.

Mobility Provisioning Service.

Working in ICRM for Migration Process.

Handling the Customer’s Issues in call at the absence of Team leader.

Working on Universal Workque, from where we will receive the service request.

With the help of Convergence we will validate the customer outstanding amount for Processing.

In Pacs inventory we can migrate the customer numbers from postpaid to prepaid.

Handling the customer’s issues regarding the Outgoing call barring, SIM change, etc.

PROFESSIONAL CREDENTIALS

Diploma in Fire and Safety (Firefighting and Safety)

A.D.C.A (Advanced Diploma in Computer Application)

EDUCATION

Bachelors of Commerce - University of Madras

ADDITIONAL INFORMATION

Date of Birth 1st June 1982 Language Proficiency English and Tamil

Permanent Address c/o Selvaraj, No. 29/67, Aziz Mulk 3rd Street, Thousand Lights, Chennai 600006.

DECLARATION

I hereby solemnly affirm that the above-furnished details are true to my knowledge.

Place: Chennai Signature

Date: (Victor Charles. S)

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