Social Media Customer Service
Resume:
OBJECTIVE:
GACAYAN, MELANIE
Dubai, United Arab Emirates
addghd@r.postjobfree.com
Goal oriented and a hardworking person, seeking for a challenging work to establish my career and helping the company's growth by sharing my experiences, knowledge, and skills. EDUCATIONAL ATTAINMENT:
Tertiary: Bachelor of Arts Major in Public Administration Don Mariano Marcos Memorial State University -
Philippines
March 2014
PERSONAL INFORMATION:
Nationality : Filipino
Language Spoken : Tagalog / English
Date of Birth : May 6, 1993
SKILLS AND QUALIFICATION:
Good communication skill Adaptability
Interpersonal skill
Customer service skill
Computer Literate
Time management
SEMINARS AND TRAINING ATTENDED:
Seminar : Campus Career & Employment Coaching for Graduating Students -Philippines October 1 – 2, 2013
Training : Home Development Mutual Fund (Pag -ibig) -Philippines April 23, 2013
ACHIEVEMENTS:
Best in research -Readiness on The Mother Tongue Based Multilingual Education Implementation of Public Elementary School in the City of San Fernando La Union Philippines
March 26, 2014
Citation (On-the-job Trainee Awardee)
43rd. AB Foundation Day
Philippines
February 26, 2014
WORK EXPERIENCES:
Cashier / Sales Associate
Luxury Hunter
Dubai, United Arab Emirates
September 2019 – March2020
Cashier / Sales Associate
Brands for Less -Diyafa Branch
Dubai, United Arab Emirates
May 2017 – May 2019
Duties & Responsibilities
Count Money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Receive payment by cash, check, credit cards, and vouchers. Issue receipts, refunds, credits, or change due to customers. Answers customer's questions, and provide information on procedures or policies. Resolve customer complaints.
CSR / Consultant
Sutherland Global Services
Philippines
October 2014 – January 2017
Duties & Responsibilities
Greet customers warmly and ascertain problem or reason for calling. Provide accurate, valid and complete information by using the right method / tools. Resolve product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. The customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer's needs to ensure customer satisfaction.
Handle complaints, provide appropriate solutions and alternatives within the time limits. Resolve customer complaints via phone, email, mail, or social media. Take payment information and other pertinent information such as addresses and phone numbers. I hereby certify that the above information is true and correct to the best of my knowledge and belief. MELANIE GACAYAN
Applicant
Contact this candidate