Charlene McCray

addggi@r.postjobfree.com

Cell # 985-***-****

Picayune, MS 39466

Background Information

Dedicated, hard-working professional with a Bachelor degree in Computer Science with strong communication skills, team management skills, time management skills and problem-solving skills, with a willingness to learn.

Certifications

● Secret Security Clearance (Active)

● Deployed Theater Accountability Software (DTAS)

● OSHA Certified

● COOP Team, Telephony Training

● HDI Support Center Analyst (HDI-SCA)

● Navy Enterprise Service Desk Computer Operator II (Certified) Database & Administrative Skills

● Provide Deployed Theater Accountability Software (DTAS) Support and update previous exp. working with DLA information operations.

● Ability to research questions and review facts to make accurate decisions.

● Familiar with Remedy/Information /Technology System Management (ITSM) ticketing, Tier 1 and Tier 2.

● Technical Support on all database matters within the Program Management Office for the CENTCOM Areas of Operation.

● Basic IT Networking understanding.

● Experience with Microsoft Project Proficient, MS Windows, Excel, Word, and Outlook.

● Ability to work in a high-concentration, high-stress environment and adjust quickly to rapidly changing priorities

● Responsible for schedules, maintaining meeting minutes, briefing, maintaining NESD SharePoint files, provide research support and other duties as assigned.

● Ensure that organizational data are secure and without errors.

● Ability and willingness to participate in on-call rotation to monitor systems for expected performance and respond to errors and emergency problems. Customer Service Skills

● Working with employee’s supervisors and vendors at all levels of the company.

● Communicating with customers to ensure positive outcome.

● Ensuring product quality to satisfy clients and deliver product information to the Government and Management.

● 3+ years in technology support

● Provide trouble-shooting diagnostics and repair solutions when necessary Charlene McCray

WORK EXPERIENCE

University Consulting Services MAR 2019- Present

Computer Operator III New Orleans, LA

Acquisition Professional Development Program Level I and III Certification in Contracting Federal Acquisition Regulation (FAR)

Experience supporting DOD IT system audits.

Federal procurement law and policy, contract negotiation and award Strategic sourcing advisory, management of multiple large dollar service, commodity, and construction contracts. Private sector and federal contracting and procedures. I am taking the course in Security + certification expected to finish mid May 2020

● Create/assign user role for ESD on network

● Create/assign Remedy accounts for ESD personnel

● Provide Tier 1 and Tier 2 Support

LOGCAP PMO /SERCO.INC JUN 2018 – MAR 2019

Administrative Support Specialist Camp Arifjan, Kuwait

● Provide PMO support to perform Global Logistic and Support Services (GLASS) for the U.S. Army Sustainment Command in relation to the LOGCAP Program with direct support to the Deputy Program Director and Senior LOGCAP Planner.

● Document policies, regulations and procedures for customers and Requiring Activities.

● Develop participate and be a part of the training programs on new processes and implementation of policies for the new LOGCAP Support Battalion/DACs that newly join the LOGCAP program.

● Respond to CDRLs/RFIs in a timely manner as well as provide DTAS support to the 401st AFSB.

Vectus/K-BOSSS Postal Officer JAN 2018 – JUN 2018

Camp Buehring, KUWAIT

● Sort mail and parcels for distribution

● Sold postal products such as stamps and money orders.

● Deal with customers queries about postal regulations and services and sometime complaints as well.

Triple Canopy FEB 2017 – NOV 2017

Force Protection Officer Camp Arifjan, Kuwait

● Weapons training (M16/M4) Physical Security training and Risk management training

● Report suspicious activity via radio or telephone

● Check Identification cards or badges.

● Conduct 100% Access Media Control for the Entry Control Points Charlene McCray

NASA- Stennis Space Center APR 2014 – DEC 2016

Security Officer Bay St. Louis, MS

● Performed Security Details and training to maintain Operations Security (OPSEC) for a highly classified USG Facility.

EDUCATION

South University Savannah, GA

Bachelor’s Degree in Computer Science November 2015

(GPA 3.4, Graduated) (Dean List)

Associate of Business Administration August 2009

(GPA 3.0, Graduated)

References:

Lawrence W. Miller

addggi@r.postjobfree.com

Denise Barber DOD GS15

addggi@r.postjobfree.com

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