PROFILE

Dedicated professional with a strong will and commitment to excel in the workplace. Multiple years of experience in customer service roles including, business development sales, account management, and claims management. Strong work ethic and a desire to help others.

KEY SKILLS

-Ability to review and understand coverage wording and insurance program wordings.

-Proven sales expertise.

-Experience reviewing claims with policy holders.

-Well developed communication skills.

-Proficiency with Microsoft Office, Excel, Salesforce, Outlook, and Lotus Notes.

PROFESSIONAL EXPERIENCE

Business Development Associate, May 2017-Present, Canon Canada

Hired as Business Development Associate in South-Western Ontario region. Responsible for nurturing existing relationships with various professional offices in the area, as well as developing new leads and converting prospects into new clients. Role includes cold-calling in person and by phone as well as working with existing clients to gain referrals into new opportunities and account managing.

Outcomes: Achieving Top 10 sales results, with min 15% growth each year

Business development and building new relationships

Educational instruction and in servicing to professional verticals

Develop new marketing and sales strategies

Team Building and Mentorship

Sales Associate to Department Manager, September 2001 – 2019

SportChek Ltd.

Initially hired as a summer student while attending school. Maintained excellent relationship beyond graduation and continue to work with company. Role has expanded into a department manager and manager on duty. Sales role focused on determining customer needs and finding products to suit those needs. As manager, responsibilities expand to supervising staff and ensuring store is properly closed and registers balanced at close.

Outcomes:

Product management, including ordering, receiving, price changes, handling damaged products, and returns.

Team Development, facilitated staff learning and development.

Problem solving, handling unusual circumstances.

Responsible for handling the day’s cash in management role.

PROFESSIONAL EXPERIENCE CONTINUED…

Sales Representative, February 2015 – March 2016

Turner Medical

Sales Representative in South-Western Ontario region. Responsible for nurturing existing relationships with various medical offices in the area, as well as developing new leads and converting prospects into new clients. Role included cold-calling in person and by phone as well as working with existing clients to gain referrals into new opportunities.

Outcomes:

Business development and building new relationships

Educational instruction and in servicing to medical professionals

Develop new marketing and sales strategies

Case Manager, April 2013 – February 2015

Manulife Financial

Responsible for monitoring on-going claims within the policy holders program. Emphasis on proper documentation of files as well as regular review of open claims. Regularly responsible for contacting clients to advise of coverage positions, their responsibilities according to content of contracts as well as occasionally delivering “bad news” to the client.

Outcomes:

Contributed to the overall profitability of Group Disability by facilitating more timely return to work for policyholder's employees.

Delivered superior client services and effective communication to determine all factors that may influence case complexity, including diagnosis, duration of disability and the presence of non-medical barriers to manage cases to resolution.

Student Trainer / Equipment Manager, September 2007 – April 2012

Brock University – Men’s Hockey Team

Worked with athletes to treat and rehabilitate injuries on and off the ice.

Instructed and administered proper stretching and strengthening techniques.

Responsible for administering and regulation control of inventories of medical supplies.

Responsible for player’s safety and informing the coach of his athlete’s health.

Managed equipment expenses in coordination with the University’s athletic budget and develop relationships with equipment manufactures

Responsible for event management in regards to the team’s travel itinerary.

EDUCATION

Brock University – St. Catharines, ON.

Bachelor of Kinesiology – September 2007 – April 2012

Completed 4 Year Bachelor Degree

Relevant Courses Included:

Human Anatomy and Physiology

Biomechanics

Clinical Practices in Athletic Therapy

Health Care Ethics for Kinesiologists

Biology

Bioethics

Sport Psychology

Research Methods

Quantitative Analysis

Personal Finance

Micro/Macro Economics.

COMMUNITY INVOLVEMENT

Mohawk Park Baseball Association

2008 – Present

Serve as volunteer within association; volunteering for Mohawk 3-Pitch. Regularly assist chairman with league meetings, as well as planning of yearly events. Serve as co-commissioner for two tournaments during the year. Responsible for organizing annual banquet with over 200 guests in attendance.

Lawfield Minor Hockey Association

2004-2009

Served as an assistant coach for the association. Coached various divisions, including, novice, atom, and midget levels. Responsible for development and teaching, organizing practices and in game management.

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