LANEKA STOKES

Administrative Assistant

PROFILE

Office Assistant with 6+ years of experience handling confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience and employee development, while maintaining high standards and achieving company goals.

Administrative Assistant with 5+ years providing administrative support to Business Owners and Office Managers. Comfortable at scheduling meetings, preparing agendas, and following up on action items. Possess strong quantitative problem-solving and prioritization skills.

CONTACT

PHONE:

850-***-****

ADDRESS:

922 Cochran Drive

Tallahassee, FL 32301

EMAIL:

addgf6@r.postjobfree.com

EDUCATION

Keiser College

2001 – 2003

A.A. Business Administration

Keiser College

1997 – 2001

A.S. Computer Network Administration

WORK EXPERIENCE

H&R Block

CSP/OAA/ATL

2017- Present

Iconic Group

CSP/Team Lead (seasonal)

2018-2019

ManPower Temp Agency

Customer Service Rep

2016-2019

Citi Trends

Assistant Store Manager

2016

PMathis & Associates

Personal Assistant

2015-2016

Perfumania

Assistant store Manager

2015

SKILLS

LANEKA STOKES

Administrative Assistant

PROFILE

Office Assistant with 6+ years of experience handling confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience and employee development, while maintaining high standards and achieving company goals.

Administrative Assistant with 5+ years providing administrative support to Business Owners and Office Managers. Comfortable at scheduling meetings, preparing agendas, and following up on action items. Possess strong quantitative problem-solving and prioritization skills.

CONTACT

PHONE:

850-***-****

ADDRESS:

922 Cochran Drive

Tallahassee, FL 32301

EMAIL:

addgf6@r.postjobfree.com

WORK EXPERIENCE

H&R Block Associate Team Leader Jan 2020 – Apr 2020

• Manage 10 tax professionals in office make schedules for work day.

• Complete open/close office check list daily, order office supplies..

• Work with DGM to meet district goals for office.

• Market to surrounding offices for new client business.

H&R Block Opt Administrative Assistant 2019 Preseason

• Assist Tax Professionals, CSP, as well as office managers in completing job applications.

• Complete I9 sections 1,2 as well as submit background checks for employees.

• Handle corporate credit card for purchases for district needs.

• Prepare 19 locations for ready to serve, accept shipments for offices.

• Enroll new tax professionals in tax class for upcoming season.

H&R Block CSP 2017 - 2019tax season

• Builds and maintain business relationships with clients by providing prompt and

accurate service so as to promote customer loyalty.

• First point of contact for customer for general inquiries like pricing, products, scheduling etc.

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, an coordinating with other departments to resolve inquires.

• Open and close location

• Manage cash drawer for payments, refunds, and expected payments.

• Process new client tax returns Research tax rejections

Iconic Group CSP/Team Lead (seasonal) 2018-2019

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information

• Maintains customer records by updating account information

• Resolves product or service problems by clarifying the customer’s complaint;

determining the cause of the problem; selecting and explaining the best solution to

solve the problem; expediting correction or adjustment; following up to ensure

resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer

information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.

• Contributes to team effort by accomplishing related results as needed.

LANEKA STOKES

Administrative Assistant

PROFILE

Office Assistant with 6+ years of experience handling confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience and employee development, while maintaining high standards and achieving company goals.

Administrative Assistant with 5+ years providing administrative support to Business Owners and Office Managers. Comfortable at scheduling meetings, preparing agendas, and following up on action items. Possess strong quantitative problem-solving and prioritization skills.

CONTACT

PHONE:

850-***-****

ADDRESS:

922 Cochran Drive

Tallahassee, FL 32301

EMAIL:

addgf6@r.postjobfree.com

WORK EXPERIENCE

ManPower Temp Agency Customer Service Rep 2016-2019

• FSU Concession stands during games

• Coco Cola Data Entry Assignment

• Data Entry assignment for DCF

• Health Care call center assignment

• DEO unemployment assignment

Citi Trends Assistant Store Manager 2016

• Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.

• Purchases inventory by researching emerging products, anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.

• Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.

• Promotes sales by demonstrating merchandise and products to customers.

• Helps customers by providing information; answering question; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints an service suggestions.

• Maintains a safe and clean store environment by developing an publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.

• Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.

• Prepares reports by collecting, analyzing, and summarizing information.

• Maintains quality service by establishing and enforcing organization standards.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes too team effort by accomplishing related results as needed

PMathis & Associates Personal Assistant 2015-2016

• Read monitor and respond to boss’s email.

• Answer calls and liaising with clients competently.

• Preliminary drafting of correspondence on boss’s behalf, and delegate work in boss’s absence.

• Diary Management.

• Plan and organize meeting, and complex travel

• Take action points and write minutes, prepare papers for meetings, and take dictation

• Plan and organize events, Conduct research, Prepare presentations.

• Manage and review filing an office systems.

• Type documents, Order office supplies and maintain office equipment.

• Managed boss bank accounts for daily deposit from clients

• Opened and Closed location daily.

Perfumania Assistant store Manager 2015

• Assist the Retail Store Manager In planning and implementing strategies to attract

customers.

• Coordinate daily customer service operations (e.g. sales processes, order and

payments)

• Track the progress of weekly, monthly, quarterly, and annual objectives.

• Monitor and maintain store inventory

• Evaluate employee performance and identify hiring and training needs.

• Create an in store conflict resolution M&P.

• Completed I-9 registrations.

• Supervise and motivate staff to perform their best

• Coach and support new existing Sales Associates

• Monitor retail operating cost, budgets, and resources

• Suggest sales training programs and techniques

• Communicate with clients and evaluate their needs

• Analyze consumer behavior and adjusted product positioning

• Handle complaints from customers

• Research emerging products and use information to update the store’s merchandise

• Create reports, analyze and interpret retail data, like revenues, expenses and

competition

• Conduct regular audits to ensure the store is functional and presentable

• Make sure all employees adhere to company’s policies and guidelines

• Act as our store’s representative and set an example for our staff

Contact this candidate