CURRICULUM VITAE

Khasim Sayed

+91-984******* addgdu@r.postjobfree.com

Summary of Experience:

9+ years of hands on experiences in software Production Support from different zones.

●Working as a Specialist Support Engineer in SOCIETE GENERALE Global Solution, Chennai from May 2019 to till date

●Previously Worked as Senior Software Engineer in FIS GLOBAL Solutions, Chennai from December 2014 to May 2019.

●Previously worked as Software Engineer in CGI Pvt Ltd, Chennai from September 2010 to December 2014.

Technical Competencies:

Data base : Oracle 9i, 10g, MySQL server

Operating System : Windows, UNIX, LINUX, AIX

Tools : OneITSM, TOAD, CMS, Remedy, Jira, Impulse (Service Now),Jack,RMS,

TCS Bancs (Core Banking), MCF (Payment Processor), PHARE (Reporting Layer)

Program languages : Java, J2EE,Python

Language : SQL, PL/SQL, Unix Shell scripting

Middle ware Servers : Web sphere, WebLogic

DevOps:-

A thorough understanding of DevOps process and best practices

Have the good knowledge on DevOps tools like Docker and Kubernetes

Container Technologies : Docker

Container Orchestration tool : Kubernetes

Educational Qualification:

●M.C.A from Bangalore university with 72% in 2009

Employment History:

Current Organization

SOCGEN, Chennai

May2019 – till date

Specialist support Engineer

Current Organization

FIS, Chennai

December 2014 – May2019

Senior Software Engineer

Previous Organization(s)

CGI, Chennai

September 2010 – December 2014

Software Engineer

Project Details:

In SOCGEN

#1

Project : Cash Management International (Global Cash and Sogecash Web)

Client : All Corporates across the Globe

Environment : Oracle,PL/SQL,Unix,Java,J2EE

Role : Specilist Support Engineer

Responsibilities:

Net banking tool for Corporates with deep integration to Payments, Collections and Complete Suite for Statements, make sure application is running fine and responding to user quires .

Handled all types of Payments – SEPA, SWIFT,CHIPS,CHAPS,FEDWIRE

Monitoring all the Payments and ensuring done before respective cut off

Prepare the complex SQL quires in order to provide the extraction reports to the clients

Handled all the types of report issues.

Liaison with partner systems – TCS Bancs (Core Banking), MCF (Payment Processor), PHARE (Reporting Layer)

Payment flows in purview: MT101, MT103, SEPA Credit (SCT) and SEPA Direct Debit (SDD)

Engaging the IM (Incident Management) and various stake holders to trouble shoot the issue, for all critical Incidents

Attending the Change review meetings on weekly basis.

Working on assigned tickets based on the severity and update the status in Impulse and close the ticket within the SLA.

Dealing with Payments that are initiated via Back Office .

In FIS

#1

Project : NDD(Negative Details Database)

Client : All retail stores and Banks

Environment : Oracle, PL/SQL, Unix, Pro *c

Role : Product support Analyst

Responsibilities:

Working in an agile environment with continuous development and continuous integration

Responsible to deploy the updated codes in various lower environments which were committed by the developers in the shared repository

Create procedures, functions to process the files.

Created the various scripts for monitoring (File watcher, DB sync)

Scheduling the monitoring and NDD file process jobs.

#2

Project : Check Systems and ACH

Client : All Financial institutions and Banks

Environment : Oracle, PL/SQL, Unix, C, Java, Web services

Role : Product support Analyst

Responsibilities:

Involved in FE, Client configurations

Created the dashboard to monitor Client transactions and FE hosts.

Involved in the installation and deployment for any code changes.

Involved in the client on board process.

Monitoring the ACH clearing and settlement process (Approved transactions)

Automated the BBR report process.

Engaging the IM (Incident Management) and various stake holders to trouble shoot the issue, for all critical Incidents

Attending the Change review meetings on weekly basis.

#3

Project : CRS(Claims Recognition system)

Client : All Financial institutions and Banks

Environment : Microsoft .NET, SQL server

Role : Product support Analyst

Responsibilities:

Designed “All in one importer” batch file to recognize and process the different type of files for various clients

Verifying the application as part of post patching activity

Handling the issues for Scanning, images (bad images)

Performing the DB Alchemy repositories on monthly basis.

Developed the On demand IRD to check the bad images (Front or back)

Monitoring the all approved data is available on the ACH system .

#4

Project : Certegy Gaming

Client : Global payments

Environment : UNIX, Oracle, Java, J2EE, Web services

Role : Product support Analyst

Responsibilities:

Installing and configuring the software and hardware components on the client machines

Involved in the client on-board process.

Involved in the design phase along with the Development team.

Setup the merchant configuration in application with the stations.

Monitoring credit or Beacon score

Handling the credit bureau issues (Equifax and Lexinexis)

Working with check Auth systems for any Front-end issues.

Created an script to send the transaction reports (Real time or batch) for opted Merchants

Handling the issues related to Data Express

Involved in the Data migration for GP(Global Payments )

Fixed the R-sync issues between the data centers

Involved the Production changes and route the traffic during the changes.

In CGI Pvt Ltd

#1

Project Title : BT WLMS (White Labeled Managed Services)

Client / Company : British Telecom / CGI

Role : Production Support

Technology Used : UNIX, Windows, Oracle (TOAD), BMC Remedy, One ITSM

Responsibilities:

Assisting with the handling of major Incidents and identifying the root causes.

Developed UNIX and SQL PL/SQL codes for running different day today processes in billing system

Involved in unit testing of different configured products and fixing bugs before sending the same into SIT.

Follows strict SLAs for development of the requirements based on business priorities.

Knowledge in Oracle Database Areas like Indexes, Views, Triggers.

Detailed analysis of WLR3 order management, rating and customer account management

#2

Project Title : BT Leeds Revenue Management

Client / Company : British Telecom / CGI

Role : Production Support

Technology Used : UNIX, Windows, Oracle (TOAD), BMC Remedy, One ITSM

Responsibilities:

Responsible for the delivery of Billing, Unbilled and debt management of WLMS.

Detailed analysis of WLR3 order management, rating and customer account management

Enhanced client management relationship by attending daily, weekly, monthly conference calls, face-to face meetings communicated via email, telephone.

Reduced the % of Unbilled accounts from 0.7 to 0.01 for the customer base of 0.5 million

Worked with technical teams to oversee the deployment of debt changes.

Working on assigned tickets based on the severity, or assign the tickets and update the status in remedy and close the ticket within the SLA.

Involved in writing PL/SQL scripts and Unix scripts to execute different modules of the billing system.

Defining client schedules to take periodic backups from client systems.

Developed UNIX and SQL codes for running different day today processes in billing system.

Personal Details:

Sex : Male

Marital Status : Married

Nationality : Indian

Passport : Valid up to 2023

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