MOUNIKA P

Saint Louis, MO, *****

Cell: 732-***-****,

E-mail: addgdh@r.postjobfree.com

PROFESSIONAL SUMMARY:

Over 7+ years of IT experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object oriented enterprise applications.

Certified 201 Salesforce Administrator and Salesforce Developer 401.

Experience in creating Picklists, Dependent Picklist, Tabs, Role based Page layouts, Validation Rules, Email Templates, Workflow Alerts and Actions, Workflow Approval, Approval Processes, Custom Reports and Report folders.

Expertise with Salesforce.com Sandbox and production environments.

Experience building Visualforce Pages, Visualforce Custom Controllers/ Components, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.

Strong knowledge in Salesforce Customization, Workflow approvals, Data validation, Sales, Marketing, Customer Service and support Administration.

Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.

Experience in implementation & Integration experience on Salesforce.com using Apex (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, SOSL, SOQL, WSDL, Custom Tabs, Custom Objects, Analytics and Dashboards.

Experienced in Data Loads for SFDC Standard objects, Custom objects. Used different data tools Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete.

Strong working experience with Lightning Component Framework, using Lightning component in Visualforce page and adding to lightning component to salesforce1. Proficient in configuring and customizing salesforce1 App.

Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.

Expertise in developing UI Components using Visualforce components, Apex Controllers, HTML, Java Script and CSS.

Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.

Hands on experience in force.com Development by developing the presentation layer in Visualforce and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API.

Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.

Expertise in maintaining the Functional areas of Data Management (Data Loader) Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities.

Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Public Groups, Queues, Email-Templates

Salesforce Securities – Roles, Profiles, Permission Sets, Sharing Rules, User Management.

Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.

Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML. Used Standard API for standard objects or by creating custom API by exposing Apex Classes as service.

Extensive experience in developing enterprise applications using Java technologies as well as in XML, XSL, HTML, JavaScript, JQuery, JDBC and CSS.

Extensive experience of automating complex business processes using declarative features such as workflows, approval process, dynamic approval process, sharing rules and validation rules.

Have experience in integration using REST and SOAP Web Services.

Have a knowledge working with Force.com IDE, Apex Explorer and Salesforce.com Sandbox environments.

Proficient in Agile practices and Methodologies like Extreme Programming and SCRUM.

Experience in web technologies like HTML, XML, JSP, JavaScript, SOAP Web services.

SKILLS:

Salesforce Technologies

Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench.

Operating Systems

Windows 98/2000/XP/2003/vista/2007.

Salesforce Tools

Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector.

Web Development

XML, HTML, CSS, Visualforce, JavaScript.

Languages

C, C++, Java Script, SQL, Apex

EXPERIENCE:

ICL Performance Products, Saint Louis, MO Jan ‘2017-Till date

Salesforce Administrator/Developer

Project Description: This Project is about integration between SAP and SFDC for pricing interface. Quotation process will be executed in Salesforce.com (SFDC) by Sales Representatives. Prices, surcharges and discounts will be maintained in a quotation. Once a quotation is approved, price information will be ready to be sent to SAP. One Quotation can contain several Quotation Line Items. Each line can have multiple price details. These conditions are Price, Freight Charge, Price Surcharge, and Discounts which are all maintained in SFDC and then transferred to SAP through PI interface.

A quotation status will indicate if the prices are ready to be sent to SAP. Then, Middleware will pull all pricing details from Quote Line Items that are approved. When there is a change in quotation, it needs to be approved before Middleware pulls any changes.

Responsibilities:

Discover and document business requirements (user stories) and provide scalable designs for the implementation of additional CRM system functionality.

Developed Visual Force pages, Apex classes, Apex triggers for various functional needs in the application.

Configure Salesforce.com CRM (create/change screen layouts, fields, business rules, validations and workflow) to meet the business requirements.

Perform analysis, administration, troubleshooting, testing, software and data environment refreshes.

Manage, package, and deploy software releases to all environments using robust software development lifecycle methodology.

Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud, Marketing and Apttus CPQ.

Using a variety of systems, such as Salesforce, Apptus configure price quote (CPQ), iPartner, DocuSign and a number of ERP systems.

Generated the quotation word document from Salesforce.com and using the feature of Apttus CPQ product.

Implemented CPQ using Apttus managed package which made sales reps to Quote a product on the fly.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Experience in integrating external web systems with Salesforce using REST and SOAP web services.

Effective work of Data Migration using Import wizard, Excel connector and Apex Data Loader.

Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.

Magnificent in Deployments, Force.com IDE, Eclipse IDE and various production environments.

Evaluate Salesforce.com releases and provide assessment to business for adopting new functionality.

Partner with global IT organization to ensure secure and stable system environment.

Work closely with subject matter experts, developers, testers and business partners.

Set team direction, resolve problems and provide guidance to members of team.

May oversee work activities of other team members.

Adapt priorities to address business and operational challenges.

Provide thoughtful and thorough support to Top Users to resolve issues in a timely manner.

Demonstrate ability to influence business teams to maximize the applications being developed, leveraging the best solutions.

Provide Top User training for new functionality.

Customizing the dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Sales force.com platform, Apttus, Apex Language, Eclipse IDE plug-in, MS Office, JAVA, Sales force Enterprise Edition, Visual force, Custom/Standard Objects, Custom Tabs, Page Layouts, ANT migration tool, Workflow, Approvals, Reports, AppExchange Applications, Microsoft Outlook.

US Bank, San Francisco, CA March’2016-Dec’2016

Salesforce Administrator/Developer

Project Description: The aim of the project (CS Email Follow up) is to send automated emails to the customers when a case is submitted by a banker using exact target integration with salesforce.

Responsibilities:

Developed a landing page using the Visual force.

Customized objects and fields using master detail relationship, look up relationship depending on the requirements.

Worked closely with sales team and business analyst and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).

Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.

Developed UI using HTML, JavaScript, Angular JS, CSS and JSP.

Experience working on data model and SOQL, SOSL, DML statements and methods, Objects, Methods, asynchronous apex and Governor Limits.

Developed in Agile Development Methodology using SCRUM.

Created page layouts, validation rules and workflow rules.

Created new user accounts and configure Salesforce to fit security needs at the user and organization levels.

Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.

Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI

Designed and developed service cloud and integration.

Built the Member Community on the Salesforce Customer Communities platform with a completely custom look and feel to meet the client's website branding.

Worked on various App Exchange products like Conga Composer App, DocuSign to generate and Send Quotes and Agreements to End User.

Worked on Salesforce Lead management, Accounts and Contact management system.

Generated SOSL and SOQL statements to search the information.

Performed Data Migration from home grown legacy system to Salesforce CRM.

Unit and integration testing for new requirements and get the UAT from the business owner

Worked on ETL tools to migrate the information from other database.

Built APIs with Salesforce.com Apex SOAP/REST Services.

Review the test cases provided by the QA team, and providing feedback.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.

Defects fix, reporting and defect management in Jira.

Designed Visual Force Pages with html along with custom controllers and controller extensions.

Administrated and monitored the company's Salesforce CRM applications.

Designed, and developed Apex Classes, Apex Triggers for various functional needs in the application.

Responsible for migrating developed packages from different sandbox instances. Development Sandbox, QA sandbox, SIT sandbox and UAT sandbox.

Used CVS for source code control. Used Cruise control for continuous Integration.

Created Web Services for handling requests and API and SaaS based applications using REST and SOAP-based web services (SOA).

Re implemented all pages to remove table based markup. New site is implemented using table less layout, standard and SEO friendly markup using HTML5 and CSS3 to support broad range of browsers

Involved in Salesforce.com application setup activities and customized the UI to match the functional needs of the organization

Reporting and prioritizing software bugs in conjunction with the Development & QA Managers.

Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects and backend testing.

Partner portal configuration, UI changes.

Performed customization on Sales, Marketing cloud objects Leads, Accounts, Contacts, Opportunities, Opportunity Splits, Quotes, Campaign, and Campaign Members. Coordinating with functional team Defect fixes and managing defects in Jira.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Salesforce.com Data Loader, Lightning Component, Siebel, Wave analytics DocuSign, Service Cloud, Integration, Mule soft, HTML 5, CSS, Bootstrap, Web Services, WSDL, SOAP/REST, Agile, Sandbox and production environment.

PCORI, Alexandria, VA Jan’2015 – Feb’2016

Salesforce Developer

Responsibilities:

Interacted with Business users for analysis, requirements gathering and development.

Performed detailed analysis of technical and business requirements.

Worked on different CRM platforms like Veeva, ServiceMax and closely with business partners to realize the full implementation capabilities into Salesforce CRM.

Experienced in Customization and developing of ServiceMax components SFM (Service Flow Manager), SFW (service Flow Wizard), scheduled SFM and SFM Data validation rules.

Implemented Veeva app on SFDC platform.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Worked on Veeva Vault workflows configuration and in Veeva custom objects building including VMOC’s, My setup etc.

Created user Roles and Profiles, security controls, Territory implementation, shared settings.

Developed various Apex classes, Apex Triggers, and Controller classes for various needs in the application.

Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.

Designed and deployed Validation rules, Approval Processes, Custom tabs, and Auto-Response for automating business logic.

Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.

Responsible for setting up Filed Level Security.

Designed Visual Force pages to add more flexibility and a rich look.

Configured Sharing settings to specify the level of access the users must each other's data.

Created Workflow rules and defined email alerts, related tasks, and field updates.

Implemented Data Loader for loading the data.

Developed business documents for Salesforce.com Custom objects.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Veeva, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server.

MasterCard International, Harrison, New York. Jan 2014 to Nov 2014

Salesforce Administrator

Responsibilities:

Administered organization’s salesforce CRM focusing on data integrity, user support and training for 40+ users.

Streamlined call center workflows by redesigning the call logging screen & creating a manger’s reporting dashboard.

Utilized sharing rules, groups and roles to open up data restricted via OWD settings. Modified object/field permissions to restrict user visibility.

Created record types and page layouts to accommodate unique views of the data based on department feedback.

Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Utilized the Process Builder to bypass the inability to use Workflow Rules to create Events after certain criteria have been met on a record.

Extensively using Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.

Developed various pick lists, formula fields, master-detail relationships, lookup relationships and custom report types.

Using Apex Data Loader mapped data sources and loaded data into Call Center application.

Added users to the call center application and also integrated Softphone CTI to the users which was developed by developers.

Configured and used standard reports, custom reports and custom report types.

Used dashboards and dashboard components to display data for users.

Environment: SalesForce.com CRM Application Platform, Page Layouts, Workflows, Approval Processes, OWD, Profiles, Dashboards, Reports, Eclipse, Call center, Object relationships, Data loader.

V2 Software Solutions June 2012 to July 2013

Salesforce Developer/ Administrator

Description: This app is mainly helpful for resource management team for reducing excel sheet work. The main aim of the app is to maintain job positions and candidate’s information related to job position and skills. Maintaining job application from different employment website. Sending candidate’s information to related managers.

Responsibilities:

Develops work plans or reviews other work plan timelines and manages workflows to meet project timeframes

Working with management and end-users to create and manage workflow rules, data validation, processes and flows

Work with management, create and manage complex workflow rules, data validation, and triggers

Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes

Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting

Work Closely with Team Lead or Project Manager to develop solution in accordance to the system design

Work with Manager to provide scope and timeline

Coding APEX and custom applications for Salesforce instances

Design, code, and support solutions to meet business needs in Salesforce, including configurations, customizations and integrations

Work with Application Architects and Tech Leads to design integrations between Salesforce.com and other systems across the enterprise

Code, configure, unit test and create supporting documentation for application development tasks

Environment: Java, J2EE, Java Script, HTML, CSS, JDBC, JSP, Eclipse.

EDUCATION: Governors State University, IL, U.S.A GPA: 3.7

Master of Science in Computer Science,

Vignan Institute of Technology and Science, JNTU, Hyderabad, India GPA: 3.6

Bachelors in Electronics and Instrumentation Engineering,

Achievements: https://www.appreciatehub.com/receiveECard.seam?eId=%2FKVdaQ7eblrDObq8qOdf4Q%3D%3D from US Bank

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