Bess Boonroong

Address: ** ********* *********, **********, **** 45066

Phone: 585-***-**** Email: addgcx@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/bess-boonroong-7179a520 Office Administrator Guest Service Management Front Office Management I have gained 10+ years of experience in the roles of Office Administrator, Guest Service Management, and Front Office management. Excellent communication skills with the ability to respond to employees of all levels. Independently manage all sales, customer service, general accounting, financial reporting, administrative, purchasing, inventory control, and staffing functions.

I compiled and analyzed customer experience data to identify ways to improve overall customer experience and develop future marketing strategies. Committed in maintaining confidentiality in all aspects. Strong in organization skills to meet the deadlines. Proactive business partner to senior management. Highly skilled in mentoring and integrating diverse teams around a common cause.

~ Planned and implemented promotional hotel packages, products and also involved in coordinated events

~ Assisted with creating new processes and workflow to maintain productive and efficient information systems ~

Areas of Expertise:

Critical Thinker

Managerial Skills

Team Player

Team Management and development

Leadership Skills

Analytical Skills

Strategic Management

Inventory Control

Assist in payroll

Budget Administration

Interpersonal skills

Sales Management

Conflict Resolution

PROFESSIONAL EXPERIENCE

Contract Office Administrator

Quest Diagnostics September 2018 –December 2019

Assisted Technical product manager and senior project manager with Quantum Electronic Health Record (EHR) certification.

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Bess Boonroong

Phone: 585-***-**** Email: addgcx@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/bess-boonroong-7179a520 Facilitated in preparation and execution of EHR of the National Coordinator. Performed administrative tasks to complete the Safety Enhancement Design Testing, such as data collection, conduct background survey, monitor optimal time for usability study testing. Certification/ Quality Resource Office Coordinator III Dayton Children’s Hospital /October 2014 - March 2018 Served as a primary point of contact for all certification inquiries. Responsible for all correspondence with applicants regarding clinical approval, testing, and certified status. Managed and coordinated all aspects of the certification process from application through re-certification. Developed ad-hoc queries to extract certification-related data from the database. Assisted with creating new processes and workflow to maintain productive and efficient information systems. Front Office/ Guest Service Manager

Crowne Plaza Hotel /September 2012 –January 2014

Managed Guest Service department include 20 employees. Planned and implemented promotional hotel packages, products and also involved in coordinated events. Front Office Manager

Avon Old Farms Hotel / February 2010 – September 2012 Major responsibilities include overviewed of day to day operations of hotel front office, guest service management, logistical, and financial planning.

Coordinated all logistics of Events, Meetings and Conferences, Weddings, including administering contacts and managing schedules for employees and contractors.

EDUCATION

Bachelor’s degree in applied science - Rochester Institute of Technology Hospitality Management / Food and Beverage Management

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