JENNIFER JOHNICO 816-***-****

**** ******** ***

addgc8@r.postjobfree.com

Versatile individual familiar with guests operations and standards. Able to balance individual customers, large parties and station work with ease. Pursuing new, growth- oriented position where top-quality customer service talents will be appreciated. Personable and outgoing

Customer-service

Organization skills

Customer/Client relations

Team standards

Professional demeanor

Strategic planning

Multitasking strengths

Restaurant RestaurantServer Server • Trezo Mare Restaurant and Lounge Kansas City, MO • March 2018 to Current

Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.

Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Prepared for large parties and reservations, anticipating planning and staffing needs.

Engaged in suggestive selling and other sales techniques. Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.

Restaurant RestaurantBartender Assistant Manager/Server/Bartender • Teocali Mexican restaurant Kansas city, MO • August 2008 to November 2018

Managed wait staff of 7, serving 5 tables daily for establishment. Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.

Engaged in friendly conversation with guests to build rapport and facilitate repeat business.

Listened to, understood and clarified guest concerns and issues. Supervised, trained and developed team members in accordance with company policies and procedures.

Resolved guest complaints quickly and efficiently.

Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Monitored dining rooms for seating availability, service, safety and well-being of guests.

Restaurant Restaurantserver Server/Banquet server • Brio Italian restaurant Kansas City, MO • June 2015 to November 2017

Help set up and break down private dining rooms for guests. Moved quickly and efficiently to ensure the best experience for diners. Worked with a team of 8

Worked in the dining room, lounge and banquet

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

Library LibraryPage Page • Mid-Continent Public Library Blue Springs, MO • May 2004 to July 2005

Located requested books on the shelves and in the library database. Answered patrons' questions via the library's online chat reference service. Sorted and shelved books uususiusinusing numerical and decimals. RRRReeeecccceeeeppppttttiiiioooonnnniiiisssstttt • Trade secret hair salon Kansas city, MO • January 2000 to February 2003

Organized and scheduled client appointments for team of 8 professionals, effectively accommodating hectic agendas.

Aggregated and prepared documentation and reports for office. Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Kept reception area clean and neat to give visitors positive first impression. Corresponded with clients through email, telephone or postal mail. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock.

General Studies • Center Sr. High School

Kansas City, MO • 1999

EDUCATION