Donald Powell

* ******* **. **** ** the Hills, Illinois 60156 addgb9@r.postjobfree.com 847-***-****

Information Technology Manager

Solutions-oriented IT Manager with notable success directing a broad range of corporate IT initiatives while participating in planning and implementation of information technology solutions in direct support of business objectives.

Track record of increasing responsibility in secure network design, systems analysis and development, and full lifecycle project management.

Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.

Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.

Adept at developing effective security policies and procedures, project documentation and milestones, and technical/business specifications.

Core Competencies: Network & Systems implementation, Security, Project Management, Regulatory Adherence (SOX), Disaster Recovery Planning, Department Budgeting

* Platforms: All Microsoft Windows® Server operating systems thru 2016 Server, Exchange 2003 thru 2016, Microsoft Hyper-V, Microsoft SharePoint Server, Microsoft SCCM Server, Microsoft Office 365 Enterprise, Microsoft Azure Cloud Solutions, Planview PPM, VMWare, VMWare Airwatch, Microsoft Office Suites, Microsoft Lync/Skype for Business, Infor ERP Solutions, EMC VMAX and XtremeIO, Nortel VOIP, AWS Services, Avaya VOIP, SolarWinds Suite of products

* Networking: TCP/IP, IPX/SPX, Ethernet, FDDI, VPN, SSH, RSA SecureID, PGP, 802.x, ATM, Frame Relay, MPLS, Cisco Wireless systems, Nortel, Cisco, Dell switches.

Professional Experience

Sears Hometown and Outlet Stores 11/2017 – Present

Manager of Infrastructure and Cloud Operations

Migrated all corporate servers and applications to Microsoft Azure environment

Management of the migration of all Microsoft Office applications to Office 365

Responsible for moving entire set of stores (140) from GTT as primary carrier to Granite and utilizing 4G as a backup solution

Maintained and implemented new SLA’s, production hardware standards and was the liaison to upper management and the service desk team.

Helped to create documentation and establish standard operating procedures

Lead a highly technical team of 10 with expertise in modern infrastructures, and operations

Lead efforts to develop and mature IT operational processes applying ITIL or equivalent best practices as appropriate

Employs KPIs, metrics & goals to optimize service delivery, customer perception and risk mitigation

Lead role in Business Continuity Planning/Disaster Response initiatives

Oversees the successful evaluation and testing of existing systems, and/or implementation of new systems for data security, cloud services, and endpoint management

Manages all technology procurement, budgeting, and vendor relationships. Evaluates and selects providers for company internet, Service Desk and telecom services

Defines and implements best practices for software license management and compliance with applicable laws and regulations

Provides senior level leadership to subordinates including assigning and managing work, mentoring, monitoring performance, and conducting performance appraisals

Spec’d, tested, and supervised the transition from ServiceNow to Jira for service desk application.

Encore Event Technologies 12/2012 – 11/2017

IT Manager

Perpetual identification of opportunities to strengthen service quality and maximize IT's contributions to the business

Implemented structured Service Desk team as well as standards, SLA’s, prioritization, and documented procedures.

Migrated all corporate sites to new Microsoft Windows 2012 AD domain

Management of the migration of disparate email systems to consolidated/centralized Exchange 2013 environment

Helped to create and maintain documentation and establish standard operating procedures

Consolidated and upgraded 90% of physical Windows 2003 servers to Windows 2012 servers in a VMWare virtualized environment

Direct and support an IT team of 9 spread across North America by balancing project priorities and tradeoff decisions as necessary

Collaborates with business partners to ensure IT services & initiatives are aligned and effective

Adept in financial management: expense controls/reductions, budgets, business cases, contracts

Utilizes ITIL based and other best practices with ServiceNow to facilitate IT Service Excellence

Managed the full migration of onsite datacenter to Equinix hardened facility for DR and redundancy.

Employed KPIs, metrics & goals to optimize service delivery, customer perception and risk mitigation

Effective as a driving force to spearhead efforts to expedite project execution and optimize results

Keen understanding of emerging technologies and their practical deployment to achieve business goals

Managed upgrade and migration to Office 365

Worked with enterprise architecture team to lead the creation of an enterprise AWS cloud strategy

Kenny Construction Co. 8/2011 – 12/2012

IT Manager

Directly supervised 10 employees, set short and long-term goals. Planned and organized projects; coordinated schedules to ensure maximum coverage. Monitored work in progress, service issues and quality concerns

Contributed to IT project planning for business application areas; review progress toward plan regularly and make modifications, as necessary

Responsible for company IT hires/fires, reviews, raises, corporate IT policies

Responsible for corporate yearly IT budgets, expenditures and corporate P&L

Responsible for all corporate contracts and third-party relationships

Responsible for standardizing all sites hardware/software requirements

Assist senior executives using organization perspectives and methods to execute business strategies, improve operations and performance, and optimize roles and responsibilities

Assist with the implementation of strategy, business initiatives, and organizational and cultural changes for leadership alignment, change leadership, stakeholder and employee engagement, organization performance, and communications

Act as the senior IT services resource for all customer-facing IT needs

Responsible for Engineering CAD software maintenance/renewals/deployment

Molex Inc. (Formerly Woodhead Industries, Lincolnshire, Illinois) 6/2003 – 7/2011

Project Manager - LAN

Molex

Completed project design for Enterprise Exchange 2010 implementation

Implemented Enterprise Blackberry solution for mobile devices

Designed and implemented an TMG 2010 infrastructure for Enterprise content filtering

Responsible for regional messaging environment of 4000+ users

Responsible for legacy Network/WAN equipment at Woodhead sites and their migration and upgrade to new Molex standards

Ran POC of Microsoft OCS Server to test group of users. Oversaw the upgrade to Microsoft Lync and deployment to full regional user group

Helped manage and integrate with Microsoft Lync the enterprise Avaya VOIP phone system

Network/IT Manager

Woodhead (Acquired by Molex 8/2006)

Managed a staff of 8 admins at remote sites and central site

Moved Woodhead's datacenter from Northbrook facility to new Lincolnshire facility

Interface with IT management and staff at global locations in Europe and Asia to help with troubleshooting WAN/LAN issues

Responsible for North American IT budget and expenditures and third-party relationships

Responsibilities include management and maintenance of 100+ Windows 2000/2003 Servers, WAN, internet connectivity and internet web sites to 8 remote locations

Responsibilities include all policies, rules, administration and upgrading of corporate Sidewinder firewall

Technical lead for all networking projects including: switching all locations from various Frame Relay providers to AT&T IP enabled Frame using BGP and changing infrastructure from various hardware platforms to Nortel switches and Cisco routers

Full migration from Novell 4.11 NDS to Global Windows 2003 Active Directory structure, and migration from Lotus Notes 4.x to Exchange 2003 Enterprise, rollout of Windows XP workstations and complete phone system infrastructure from Nortel PBX to new Nortel CS1000 VOIP System

Team lead for Sarbanes-Oxley (SOX) IT compliance committee. Outlined company-wide policies and procedures to insure compliancy and acted as department liaison for the auditors

Designed and implemented complete Cisco wireless infrastructure at corporate and remote locations

Education and Credentials

Bachelors of Science Degree in CS

UIC – Chicago, Illinois

Associates Degree in Engineering

Wright College – Chicago, Illinois

Professional Training and Certifications

Microsoft MCSE, Cisco CCNA, ITIL Foundations Certified

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