Power Manager

Leanne Dawkins

******@*******.***

Phone: 403-***-****

PROFESSIONAL SUMMARY

Highly accomplished professional with over 17 years of experience in communications, leadership, stakeholder relations, strategy, relationship building, customer relations, budget and project management.

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

Director Corporate Communications & Strategy, Rokstad Power

July 2019 – present

Responsible for the development and implementation of internal and external communication strategies for Rokstad Power both in Canada and the United States.

Provide strategic advice and coaching to the Divisional leads for their communication requirements.

Responsible for the implementation of all brand and marketing initiatives for the organization including marketing materials, corporate strategic plans and corporate promotional products.

Responsible for the development and implementation of the CEO employee engagement plan.

Responsible for the strategic development and oversight of all media relations, social media, corporate intranet and external website.

Responsible for the development and implementation of a customer engagement strategy to address issues management.

Support the Senior Leadership team with all requirements for presentations, speeches, key messages, and any other communication collateral.

Responsible for the coordination of the corporate strategic priorities and support the senior leadership team with the delivery and implementation of corporate priorities.

Manager Customer Transformation, ENMAX Power

July 2018 – June 2019

Responsible for the development of communication and change management strategies for ENMAX Power and the company’s transformation initiatives.

Lead the development and implementation of an overall corporate digital experience strategy for ENMAX Power in partnership with ENMAX Corporation.

Responsible for the development and implementation of company wide strategic improvements to transform the customer experience for ENMAX Power.

Responsible for the development and implementation of a proactive customer relations strategy for ENMAX Power.

Lead the development and implementation of Customer Journey Mapping for all customer facing processes.

Lead the development and implementation of a new corporate KPI measuring customer experience.

Manager Customer Relations & Intake, ENMAX Power

January 2016 – July 2018

Responsible for the strategic development of stakeholder engagement strategies for all existing and new infrastructure projects for ENMAX Power, including all contractors who supported the projects.

Responsible for the development, implementation and maintenance of ongoing customer service and issues management strategies, allocating resources and ensuring ENMAX Power is aligned to the overall corporate objectives and priorities.

Lead a team of 17 communication and customer engagement specialists ensuring their professional development and engagement needs were met.

Key interface between ENMAX Power and important City of Calgary departments to ensure effective and strong working relationships.

Played a key leadership role in providing strategic advice and coaching to the Vice President, Field Services in support of field culture and safety initiatives.

Managed the Customer Intake team for ENMAX Power and provided ongoing strategic direction for process improvements to streamline the customer experience and internal processes for all customers connecting to the distribution system within Calgary.

Responsible for the management of customer intake for distributed generation and combined heat and power installations and customer driven transmission relocation projects.

Accountable for the management and variance explanations of a $60 million forecasted customer projects budget for ENMAX Power.

Managed the Key Account Manager Program for ENMAX Power developing ongoing strategies to support key customers and build strong and effective working relationships.

Responsible for the development of ENMAX Power business cases submitted to the Alberta Utilities Commission on an annual basis to support the capital and operating expenses required for customer projects.

Accountable to ensure the proper, complete and thorough application of ENMAX Power’s investment policy as it related to customer projects.

Responsible for the ownership, management and ongoing development of the Developer Choice program

Responsible for the management and oversight of the Four Party Underground Residential Development (URD) Program and sit on the four-party consortium as the ENMAX representative.

Manager Customer Relations and Communications, ENMAX Power

March 2011- January 2016

Responsible for the development, implementation and maintenance of ongoing customer service and issues management strategies for all departments within Transmission and Distribution Services.

Responsible for the development, implementation and oversight of the strategic development of internal and external communications for the ENMAX Power Management team. Supported the Executive Vice President and five Vice Presidents with their internal and external communication requirements.

Worked with ENMAX Power management team to engage field staff about key safety issues and recommendations for change.

Managed the relationship with the City of Calgary Councillor’s office on behalf of ENMAX Power to resolve customer issues and escalations.

Member of the crisis communications team with responsibility to manage communications following system-wide electricity disturbances, including preparing key messages and counseling spokespersons. Accomplishments included successful crisis communications for the 2013 Calgary flood and 2014 snowstorm as well as rolling Calgary blackouts in February 2004, 2012 and 2013.

Managed ENMAX Power sponsorships (as approved by the Alberta Utilities Commission) in conjunction with Community Investment and Sponsorship.

Managed and implemented the strategic external engagement strategies and communication plans in support of ENMAX distribution and transmission projects to impacted stakeholders.

Represented ENMAX Power with proactive participation and leadership in collaborative council/committees across ENMAX Corporation.

Community and Government Relations Advisor, Alberta Electric System Operator

November 2007-2011

Developed and implemented all stakeholder relations during the construction phase of transmission projects.

Member of the stakeholder relations team that conducted open houses across Alberta in support of transmission planning for the province. Represented the AESO to over 60 communities across Alberta. Stakeholder engagement included open houses, meetings with community associations and local level government.

Led the development and implementation of a corporate speaker’s bureau to facilitate public outreach in communities across Alberta. Organized presentations with numerous rotary clubs, chamber of commerce and regional economic development associations in order to educate Albertans about the importance of transmission infrastructure to the economy.

Counseled senior management and project leaders regarding improved consultation practices with key audiences. Supported the training for a dozen project leaders at the AESO in support of stakeholder engagement for numerous projects.

Developed and implemented stakeholder consultations plans for internal and external key projects.

Supported the Alberta Government – Department of Energy – in their consultation of proposed Bill 50.

Developed and implemented a three-month outreach plan that involved presentations to communities across Alberta to educate the general public about AESO’s long-term transmission plan and its importance to further economic development in the province.

Communications Advisor, Tenaris

November 2006- November 2007

Communications Advisor, Bayer Crop Science

May 2006- November 2006

Communications Advisor, Alberta Electric System Operator

Progressive career from Communications Assistant to Communications Advisor

August 2002 – May 2006

EDUCATION

Bachelor of Management – Major, Marketing

University of Lethbridge, 1997

IAP2 – Planning for Effective Public Participation

Certificate Program, 2006

IAP2 – Communications and Techniques for Effective Public Participation

Certificate Program, 2008

PROFESSIONAL AFFILIATIONS

Western Energy Institute

oBusiness Acumen program student, 2014

oBusiness Acumen program mentor, 2015

oBusiness Acumen program vice facilitator, 2016

oBusiness Acumen program facilitator, 2017

oMember of the executive planning committee for the 2017 Operations Conference

Member of the Joint Utility Safety Team, 2015

Canadian Electricity Association Customer Council member, 2013

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