Sales Customer Service

Curriculum Vitae

CHERYL CAÑETE

Mobile no. 050-*******

Email add: **************@*****.***

Valued Offered:

Twelve years of experience leading multinational sales organization teams to exceed revenue and profits goal. Worked and manage fashionable boutiques and retail establishments in Abu Dhabi recognized for delivering unparalleled customer service.A verifiable track record of success backed by impeccable references. Areas of expertise include below.

Objectives:

Obtain a position as a team -player in people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals. To join dynamic and progressive organization offering opportunities to diversified exposure and enhancement of professional skills and career growth.

Key Accountabilities:

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

Operating cash registers, managing financial transactions, and balancing drawers.

Achieving established goals.

Directing customers to merchandise within the store.

Increasing in store sales.

Superior product knowledge

Maintaining an orderly appearance throughout the sales floor.

Introducing promotions and opportunities to customers.

Cross- selling products to increase purchase amounts.

Work Experience:

SALES ASSOCIATE / CASHIER

VICTORIA SECRET (ALSHAYA GROUP)

MARCH 08, 2015- MAY 5,2020

Building strong customer base through providing personalized product guidance, resolving issues, following up on purchases.

Drove sales through upselling products based on customer’s past purchases and preferences.

Assisted in marketing efforts while building rapport with customers by inviting them to special store events.

Performed daily department task including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.

Achieved daily sales goal by cross selling and promoting additional products and services.

Build rapport with customers by asking probing questions and utilizing effective listening skills.

Multi – tasked between assignments, computer screens, and computer applications to complete.

Competencies:

Attention to details

Change and Adaptability

Communication Skills

Cultural Awareness

Customer focus

Initiative

Teamwork

SALES ASSOCIATE/CASHIER

LA SENZA (LIWA LLC)

June 2009 – Feb 2015

Managed cash register, communicated with customers and operated sales floor. Exceed sales and promotional goals consistently.

Engaged customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge.

Assisted in set up of store displays and inspected merchandise for quality.

Maintained knowledge of current sales, sales promotions, payment and exchanged policies.

Demonstrate use and operation of merchandise and answered questions.

Doing Management work.

Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items.

CUSTOMER REPRESENTATIVE / CASHIER

GUESS U.S.A MAKATI PHILIPPINES

2006 – 2008

Responsible for delivering a best in class, captivating branded customer experience that builds loyalty and enables consistent sales and profit growth.

Responsible for serving customer and selling merchandise.

Assists with the protection of company assets through merchandising, loss prevention and accurate system procedure.

Responsible for receiving stocks, organization and maintenance of stockroom and/or off- site storage facility.

Ensure that the store standard are maintained and that all fixture, signage,prompts and additional merchandise organize.

Always immaculately groomed in a clean full uniform.

Report any incident guests complain and handling customer complains whenever the need arises.

Maintaining good service relations with all customers regardless for their nationalities.

Making sure that everything that passes cashier is well accounted for.

Maintaining and achieving the sales target and tracking the showroom sale.

Personal Information:

Education : Polytechnic University of the Philippines

HRM (Hotel Restaurant Management)

Undergraduate 2001

Skills : Proficiency in Ms Office

Marital Status :Single

REFERENCES and SUPPORTING DOCUMENTATION WOULD BE FURNISHED UPON REQUEST

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