GARY HERMAN

**** *** **.

CINCINNATI, OHIO *****

addg8t@r.postjobfree.com

SUMMARY

Gary is a professional communicator with skills as a technical writer/editor, business analyst and instructional designer with over 10 years of experience. He has completed technical documentation and diagrams for Web applications and systems. He has also directed and led global-based training during his time in the business.

EXPERIENCE

Year

Position

Location

2019

Technical Writer

LexisNexis; Dayton, OH

Created API documentation for a DataLake

Trained employees on the API documents

Created the documents in IntelliJ (version-control software) to preserve document history

2019

Technical Writer

Wesley Community Services; Cincinnati OH

Created documentation for business processes

Created training courses for employees

2018

Technical Writer

PSA Airlines; Dayton, OH

Created airline procedures

Proofread and uploaded documents to Comply365

2018

Technical Writer

P&G; Cincinnati, OH

Created technical documents for a Network Operations Center (NOC)

Created documents for using ServiceNow

Trained employee on the ServiceNow documents

Interviewed subject experts to obtain information for documentation

2017-2018

Assistant Teacher

Monfort Hts Elementary; Cincinnati, OH

Trained young people in Math, Language Arts, English, Computer Skills, and Science

2015–2016

Technical Designer-Contract

Miami University; Oxford, OH

Created physical & logical Visio diagrams for the computer applications/services on the Miami University network

Interviewed Configuration Item (CI) owners to uncover current state of applications and services

Designed Google documents for the Next Generation Datacenter Project

Assisted the Project Manager with the Next Generation Datacenter Project

2013-2015

Business Analyst/Technical Writer-Contract

Atos; Mason, OH

Researched, wrote, proofread, and edited documentation for software applications

Managed document version control on a SharePoint site

Prepare and present training materials in Word, Visio, and PowerPoint

Created and managed financial reports in iDemand/ServiceNow

Performed Business Analyst (BA) testing for iDemand/ServiceNow application

2012-13

Technical Writer–Contract

Sekuworks; Harrison, OH

Created training manuals for web-based, track & trace, and supply chain software

Created PowerPoints and roadmaps for training presentations

Wrote newsletter and marketing collateral for new software versions

Performed QA tests for software Continuous Performance Improvement (CPI)

Analyzed software for usability and reliability

Created procedural process for Application Lifecycle Management

Managed resx files in Visual Studio for C# code

Managed document version control on Subversion (SVN)

2011

Training Technical Writer–Contract

Siemens/Atos; Mason, OH

Created training documentation for a new, web-based database interface

Directed Instructor Lead Training (ILT) for employees using the interface

Created flow diagrams and efficacy reports

Performed QA tests for Continuous Performance Improvement (CPI)

2009 – 2010

Instructional Designer – Contract

The Kroger Company; Cincinnati, OH

Analyzed IT systems and requirements to determine documentation needs

Interviewed subject experts to gain system information

Researched, wrote, and edited training documentation for server/web-based software applications

Created PowerPoint presentations and flow charts for training

Trained employees for the Regional Data Integrity Center (RDIC)

Managed documentation on a SharePoint site

Designed and imported graphics and spreadsheets

2008

Instructional Designer – Contract

Convergys Corp; Cincinnati, OH

Analyzed software systems and requirements to determine documentation needs

Interviewed subject experts to gain system information

Researched, wrote, and edited customer service training documentation

Utilized software to design and import graphics and spreadsheets

2007

Financial Technical Writer – Contract

Fidelity Investments, Covington, KY

Interviewed subject experts and end users to gain system information

Researched, wrote, and edited risk assessment and project plans

Researched, wrote, and edited investment systems procedures

Utilized software to design and import graphics and spreadsheets

Created style guide for the organization

2006

Tech Writer/Editor – Contract

Ethicon Endo-Surgery, Cincinnati, OH

Wrote and edited procedures for medical testing equipment.

Researched, wrote, and edited software installation procedures for the Configuration Management (CM) department of a medical-device company.

Loaded software packages onto clean computers for employees of Ethicon

1993 – 2005

Environmental Technical Writer/Editor

Fluor Fernald, Inc., Cincinnati, OH

Researched, wrote, and edited procedures, plans, manuals, proposals, RFPs, and reports for groups such as IT, HR, Safety, Quality Assurance, Records, Finance, and Medical at a DOE nuclear production site undergoing environmental remediation

Wrote the procedure on writing standard operating procedures

Managed team of writers/editors

Trained staff on thousands of operational procedures and requirements manuals

Helped convert site document distribution system from paper to electronic

Planned and coordinated site wide document distribution

Helped catalog site documents, which utilized an Oracle database

Provided liaison between management and employees regarding the design of a site knowledge management system

Created presentation graphics for training

Wrote technical reports and articles for DOE projects and brochures

Wrote and edited proposals for Acquisitions and Property departments

Delivered presentations on various topics including DOE requirements

Addressed local organizations on behalf of the company

EDUCATION

University of Cincinnati

Communication Arts

B.A.

Minor in Broadcasting

Cincinnati State University

Technical Writing

University of Findlay

Environmental & Safety Management

M.S. (in progress)

Fluor Fernald Training courses:

Auditing, Root Cause Analysis, Records, Chemical Accountability

Scarlet Oaks:

ISO 9000

SOFTWARE TECHNOLOGY

Word Processing: Microsoft Word, WordPerfect

Version Control: SharePoint, Subversion (SVN), IntelliJ

Graphics: PowerPoint

Screen Capture/Training: SnagIt

Screen Capturing Enhancement: MS Paint, SnagIt

Report Writing: ServiceNow/iDemand

Spreadsheet: Excel

Mapping: Visio

Microsoft Office Suite of Products: MS Project

Meeting: LiveMeeting, GoToMeeting, WebEx, Skype

Portable Document Format (PDF)-Creation: Adobe Acrobat

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