Andrew Smith

Software Engineer with over * years of experience using Computer Science Fundamentals for Technical Support and Implementation of Delivery Robots.

I will keep the beginner's mind by playing and experimenting without the fear of failure. There will always be things I have to learn and I will make mistakes, which develop me. New York, NY 10025 I Email: addg7n@r.postjobfree.com I Phone: 412-***-**** Experience:

Aethon January 2016- April 2020

Implementation Specialist January 2018-April2020

● Provide post-sales engineering implementation services with customer focus and data driven thinking, end to end system designs, equipment staging, configuration creation and testing, and solution deployment of Aethon Tug delivery robots.

● Work with Software developers, Mechanical and Electrical engineers, and IT to provide custom solutions

● Support and maintain Hardware and Software in healthcare and industrial environments

● Network Management

● Linux Programming

● Business Travel Management

● Responsible for 46 Delivery robots between New York University and New York Presbeterian Hospitals with 99% uptime in hospital process operations. Help Desk/Product Support January 2016-January 2018

● Served as the first point of contact for Aethon’s Customer Service team, by means of automated alerts, phone calls, email, and electronic chat sessions, responding quickly and competently

● Performed customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems

● Provided efficient technical assistance and customer service support for incoming communications followed by remote troubleshooting through diagnostic techniques and pertinent questions

● Walk customers through equipment familiarization, basic usage, and problem resolution, and be able to escalate issues appropriately when on-site service is required

● Prioritized and managed several open issues at one time, documenting the process and technical knowledge in the ticketing system

● Created, updated, or resolved between 50-100 tickets per day involving customers both domestic and international.

Target February 2015-January 2016

Team Member

● Provided exceptional customer service and managed time within a fast paced, busy retail environment

● Stocked inventory onto shelves in correct place

● Organized displays following planogram layout

● Manage Inventory and overstock

● Unload the freight from the delivery truck

● Back stocked the extra product in the stocking room

● Assisted customers with product inquiries or questions Education:

Bachelor's in Computer Science Graduated November 2016 University of Pittsburgh-Johnstown

High School Diploma

Hampton High School

Additional Information/Technical Skills:

● Ability to successfully manage time to meet set deadlines, provide exceptional customer service support, and remain organized/on task to ensure completion of projects.

● Outstanding problem-solving skills; Analytical with a fine attention to detail.

● Great communication and interpersonal skills; Customer service skills

● Skilled at troubleshooting, maintaining, configuring, and installing both hardware and software

● Agile methodologies

● Data structure fundamentals

● DBMS

● Java

● Python

● Knowledge of professional software engineering practices & best practices for full SDLC

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