Marisa Vega, CPTM

Ventura County, CA

Phone: 805-***-****, Email: addg6i@r.postjobfree.com

Professional Summary:

Creative and methodical Learning and Development Specialist, facilitator and presenter with experience in assessing training needs, creating and implementing training programs, choosing training materials and instructional techniques, selecting instructors, and assessing the effectiveness of training and educational programs. Possesses a Bachelor’s degree in Communication Studies and a Certification as a Professional in Training Management (CPTM) enabling collaborative partnerships to maximize employee development and job performance.

Skills:

Instructional Design: Needs & gap analysis, performance objectives, assessments, instructional strategy, instructional materials, learning content, piloting/testing, evaluating, adult learning principles

Development Tools: MS Office, Outlook, Word, Excel, PowerPoint; VYond, Captivate Storyline, Camtasia, Adobe Captivate 2019

Learning Management Tools: MedTrainer

HR Tools: Silk Road, Accolo, ADP Virtual Edge, ADP RM, ADP Enterprise, E-Verify, Micro J

Presentation/Speaking ability: Speech major and speech team member, practiced public speaker (approx. 130 presentations to date delivered to all levels of staff)

Professional Experience:

Learning & Development Specialist July 2015 – March 2020

Sansum Clinic – Santa Barbara, CA

My focuses ranged from the on boarding experience, new hire orientations, managing instructional e-learning compliance and HR modules as well as a variety of training and educational programs.

Redesigned and conducted new employee orientation focusing on and infusing organizational mission, vision and values, Sansum’s customer service framework and self-care/wellness practices throughout. Presented orientation to approximately 900 new hires

Administered and managed Sansum’s annual corporate compliance software program including assignments and reporting for 1400 staff members

Created a Training and Development page for Sansum’s staff intranet site

Collaborated to create and chair a Training Advisory Council to increase training effectiveness, awareness and adoption while maximizing staff development and job performance through applying established training and learning methodologies, incorporating adult learning principles, sharing best practices, annual evaluation of trainings, and decreasing redundancy

Redesigned and trained Leadership on Performance Evaluations bi-annually

Created, facilitated and presented a Policy and Procedure session for all newly hired and promoted leadership

Managed the use of and created marketing campaigns for educational programs and promoted attendance, increased submissions and/or use for the following:

oLinkedIn Learning – Kick off event, monthly poster and email announcements; achieved 60% activated licenses

oSanta Barbara City College Health Professionals Institute – annual campaigns, monthly poster and email announcements

oScholarship & Grant Program – redesigned program, improved recognition ceremony and marketing

oInterpreter Program – retained a new vendor, incorporated study sessions, gained 100% pass rate

Collaborated with business partners to design, develop, create and deliver the following trainings:

oStay Interviews – Included an engagement survey and turnover rates. The survey and rates resulted in launching a company wide engagement survey and stay interviews as a solution to increase retention

oWellness/Self-Care

Managed and administered to the following on boarding processes (July 2015 – February 2018):

oCreated new hire/replacement requisitions

oHRIS systems (ADP Enterprise & Recruiting Management)

oOffer letter process

oNew hire paperwork

oPhysicals, Background checks

Personnel files

Human Resource Coordinator March 2015 to May 2015

American Homes 4 Rent (Temporary position through Crossroads Staffing), Agoura Hills, CA

My primary focus was to be the point of communication between the HR manager, Hiring Managers and contracted recruiter throughout the on boarding lifecycle.

Managed and administered to the:

oHRIS systems (Silk Road/Open Hire) & Payroll system (ADP)

oIT new hire ticket requests

oOffer letter process

oI-9 and E-Verify

oBackground checks

oPersonnel files

oExcel reporting

Gap in employment: Family illness.

Recruiter & Recruiting Administrator February 2014 to August 2014

Harbor Freight Tools (Temporary position through Office Team) – Calabasas, CA

My primary focus was to achieve staffing objectives through recruiting and evaluating job candidates and administering to on boarding processes.

Worked with the Lead Recruiter to implement and execute hiring strategy for open requisitions and identify candidates through resume database (ADP Virtual Edge), candidate referrals, networking, and web sourcing

Opened new staffing requisitions and posted positions to internal and external job boards

Managed and administered to the:

oOffer letter process

oBackground checks

Gap in employment: seeking a Masters in Human Resource Management while working part time performing after schools programs with the Girl Scouts of America.

Supervisor April 2010 to April 2011

Anthropologie – Thousand Oaks, CA

My primary focus was supervising a specialty clothing and home goods retail space and staff to drive sales and customer service goals.

Gap in employment: Due to company wide layoff.

Underwriter (Auto) January 2007 to May 2009

Mercury Insurance – Camarillo, CA

Assessed new and renewal personal auto coverage policies and endorsements determining quality of risks, evaluating acceptability, proper rating ensuring compliance with both company policy and state regulations, and reducing exposure

Developed and cultivated agent/broker relationships to preserve and promote business

Procurement Project Manager May 17, 1997 to July 2006

Countrywide Financial Corporation – Simi Valley, CA

My primary duties were to effectively use the principles of project management methodology to execute large-scale project initiatives

Managed mortgage branch openings, expansions, remodels, relocations, alterations, and closure projects nationwide, working in conjunction and collaboration with IT, Construction, Telecom and Leasing partners and multiple vendors

Created and administered to the delivery of project requisitions and purchase orders relating to the coordination and installation of all WAN/LAN equipment and case/hard goods (i.e. cubicles, furniture) for each branch project through the use of production schedules and established timelines

Created and supervised ongoing maintenance and sustaining requests for more than 150 branch locations spanning the California/Nevada regions

Trained staff on all aspects for the procurement project manager position

Education:

BA: Communication & Media Studies, California State University (CSUN), Northridge, CA

AA: Liberal Arts, Moorpark Community College, Moorpark, CA

In Progress: MA in Human Resource Management, emphasis in Organization Development (OD), National University

CPTM: Certified Professional in Training Management, Training Industry

MV

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