John Anderson
Portland, OR *****
503-***-**** addg6c@r.postjobfree.com
linkedin.com/in/john-d-anderson
DESKTOP SUPPORT SPECIALIST
Supported end users for resolving computer hardware/software issues in the computer industry. Coordinated on-going maintenance and future planning needs of the company’s desktop environment.
Collaborated with existing vendors to evaluate the new technology that is available and made recommendations to management on the implementation of that technology. Consulted with IT support and design departments to make sure that network expansion projects were in line with the company’s plan. Proven results, having exceptional customer service skills supporting staff.
PROFESSIONAL EXPERIENCE
Geosyntec Consultants, Inc., Portland, Oregon March 2019 – April 2020
Desktop Support Tech II
Maintained, repaired and troubleshot advanced and complex desktop, laptop and smart technology hardware and software packages. Followed up with clients and end users to provide great customer service.
Interfaced with company employees, our clients, to identify current computer procedures and desktop-based LAN systems, software operations, and resolve problems expeditiously with a focus on customer service
Ensured customer needs are promptly reported, tracked through the IT Service Desk, monitored, addressed, documented, and resolved in a timely and effective manner.
Provided advanced level client/desktop service and support to employees in the assembly, installation, configuration, optimization, maintenance, repair, testing, upgrading and troubleshooting, imaging of desktop computers, laptops, including handheld/wireless devices, printers, copiers, and related computing technologies adhering to departmental procedure and company policy
Resolved basic requests independently, such as application password overrides, access issues, Microsoft Office tools and messaging software
Performed bi-yearly laptop/desktop optimizations, upgrading Windows OS builds, DELL driver updates, Office 365 and Adobe DC Cloud upgrades
Used Active Directory daily to grant permissions, put people in specified member groups and to keep organized inventory of newly imaged desktops/laptops
Deskside IT Support Specialist, Portland, Oregon September 2016 – January 2019
EIS (Enterprise Information Systems) at BPA
Installed and configured SQL and Oracle data bases, HRMIS, Hyperion and Project wise for clients
Resolved hardware/software computer issues on DELL pcs for BPA staff in person, remotely or via phone
Responded to ticket incidents and work stoppages to close incident tickets in a timely manner to meet Service Level Agreements
Communicated with BPA clients, co-workers and superiors using Outlook e-mail and Skype
Imaged laptops and desktops with Windows 10 and older devices with Windows 7
Installed and setup user workstation for new hires and cube to cube moves for staff
John Anderson 503-***-**** Page Two
Worked with Asset Management to replace antiquated equipment with new laptops or desktops
Supported conference rooms and training rooms to assist staff with computer and/or A/V issues
Was the lead tech for the WYSE thin client upgrade project
Proficient with SCCM, Software Center, Bit-locker, Symantec, Windows defender, Windows 7 &10, Outlook and Office 365
Used RDP and Dame ware to remotely resolve most software issues and some installations
Worked with P.O.A. (Pacific Office Automation) on the copier/printer upgrade project to install new copiers and retire old copiers.
Desk side Support Specialist, Portland, Oregon September 2014 – May 2016
PriceWaterhouseCoopers
Imaged and configured new Lenovo laptops for New Hires, Interns and Contractors
Configured & setup iPads for Partners and staff
Provided configuration support for staff on the iPhone 5,5s,6,6s and 6s+
Resolved computer issues from window walk-ups in a timely manner
Performed Hot Swaps/Shell Swaps for staff as needed – Shipped PCs with HW issues to repair depot
Scanned all incoming laptops from Insight, Repair Depot and inter office shipments into ATS DB
Performed monthly inventory of all computers/laptops to balance against ATS
Prepared monthly disposals for ARROW of retired, non-re-deploy able and end of life cycle laptops
ADDITIONAL RELEVANT EXPERIENCE
ADP, Portland, OR June 2014 – Sept. 2014
Desktop Support Technician (Contractor/Temp)
Precision Cast Parts, Portland, OR February 2014 – May 2014
Windows Imaging Technician (Contractor/Temp)
Standard Insurance, Portland, OR June 2013 to Dec. 2013
Deployment Technician/Windows Migration Technician (Contractor/Temp)
Umpqua Bank, Hillsboro, OR April 2012 – May 2013
Computer Logistics Technician (Contractor/Temp)
Freightliner Corp, Swan Island Portland, OR October 2005 – December 2011
Desktop Systems Analyst (Contractor/Temp)
EDUCATION
Bachelor of Science (B.S.) Electronics Engineering Technology
Oregon Institute of Technology, Klamath Falls, Oregon
Associate of Science (A.S.) Computer Science/Information Technology
Central Oregon Community College, Bend, OR
CERTIFICATIONS
Completed HDI course certificate for Excellence in Best Practices
(DOE) Department of Energy government clearance
MCP certified