Sales Marketing
Resume:
MOHAMMED MOSTAFA SHAHEEN
Philadelphia, Pennsylvania, 19010
CBA, CSA, CDC, SAR, MBA
Website: www.mohammedshaheen.com,
Email: *.*******@***************.***
LinkedIn: www.linkedin.com/in/mohammed-mostafa-shaheen/
PEGA Architect with Proven Success in Leading Projects
As an analytical and dynamic individual who has a proven history of exceeding expectations through performance, I can combine my effective communication skills with functional knowledge to identify opportunities and deliver a satisfactory outcome while working alone or as a part of a larger team. I position myself as a top-performing sales, marketing, and business-analyst professional with proven ability to drive business expansion through aggressive improvement initiatives that deliver revenue growth, market share, and market penetration. I am also a strategic thinker who can plan and implement supportive business tactics to reach corporate objectives through creative and innovative marketing and sales strategies.
HIGHLIGHTS
Certified PEGA System Architect
Certified PEGA Business Architect
Certified PEGA Decisioning Consultant
PEGA Sales Automation Professional
Excellent Interpersonal Skills, Communication & Customer Handling.
Knowledge in SQL (Structure Query Language).
PEGA Agile Studio professional user
Forecasting and Strategic Planning
Analytical thinking
Creative Problem Solver and leadership skills
Photoshop, XD, Corel Draw & Illustrator
Microsoft Office Suite (expert)
PROFESSIONAL EXPERIENCE
•Mentor and train client and business stakeholders in the solution functionality that has been built on PEGA system and OOTB rules.
•Creating a PEGA knowledge hub for all scrum teams
•Creating all Agile ceremonies
•Data mapping
•Good PEGA technical hands on
o Designing case life cycle and modeling complex process flow.
oManaging case life cycle exceptions in Designer studio.
oExperience in various PEGA rules and features like SLA, correspondence, reports, routing, flow actions, decision, declarative rules, rule circumstancing and reports.
oGenerating PEGA application profile and documenting the application o Creating UI
•Experienced in features and function of Case manager / Case user portals
•Experienced in development of user story, acceptance criteria, acceptance test for projects developed using PRPC.
•Experienced in using ALM for testing
oCreate test plans and test steps
oo Executing test sets
oo Create user acceptance test scenarios (UAT).
•Prepare, present, and demonstrate final PEGA deliverables to the client
•Trainer for new team members.
•Interacted with Business Owners, Business Users, Project Managers, Subject Matter Experts, Development Teams, and Quality Analyst Teams to gain understanding of business needs and deliver projects and to define and articulate the business problems and product vision.
•Collect the MVPs features from the PO in the begging of the PEGA project
•Leading all scrum ceremonies for each sprint (Grooming, Planning, Standup, Retrospective & Bug Review)
•Assisted the product owner with the prioritization of Product Backlog Items by helping in creation MOSCOW model documents to assist with prioritization.
•Professional usage of Adobe XD to create mockups, and screens.
•Created API Documentation using Postman
•Following up on daily bases with both PO & developers to ensure accuracy of outcomes & prevent defects.
•TWOS analysis for analyzing business needs and assisting clients in setting KPIs & business objectives.
•Manage and develop relationships with key internal and external stakeholders.
•Collect information about the external systems currently used that will be integrated also with PEGA application.
•Communicate, assess, and clarify customer requirements to system architects.
•Categorize and capture requirements and Business objectives in Pega (DCO)
•Continuous improvement principle in all work approaches (KAIZEN).
•Experienced with Alpha, Beta, regression, unit, integration testing, assisted the Testing and Quality Analytics team with the relevant documentation and acceptance criteria/test-cases
•Strong business background in marketing, sales, contract negotiation and accounting.
•Experience with Gap Analysis to check the comparability of existing systems with new business requirements.
•Generating PEGA application profile and documenting the application
•Manage and develop relationships with key internal and external stakeholders.
•Setting the requirements and acceptance criteria for purchasing marketing and sales software.
•Knowledge about PEGA call and Pega Chat products, knowledge in PEGA PMF
•Experienced in various SDLC Methodologies like SCRUM, and SAFe (Scaled Agile Framework).
•Thoroughly knowledgeable in the STLC (Software Testing Lifecycle) and Defect Life Cycle.
•Helped write test plan documents and created test cases to help the QA team with testing the system.
WORK HISTORY
•PEGA Lead Business Architect & Scrum Master, State Client, USA 2020-Present
•PEGA Technical Lead (LBA), Infosys, USA 2019-2020
PEGA case Utilization for increasing the efficiency of modifying and updating the external database for a multinational bakery manufacturer
oIt is a multiple process case design with a main objective of increasing the accuracy, effectiveness and efficiency of updating and modifying corporate main database according to the different outputs generated from the continues operation research, development and market dynamic variables
•PEGA Module Lead (BA), Mphasis, USA 2018-2019
PEGA Case Management transformation process through a SAFE agile environment for globally logistic leader client
oIt is a BPM transformation and case modernization process for a global case dispute using PEGA application case management capabilities which integrated with multiple legacy systems to retrieve required client and shipment information to start case processing. The process depends on a complex mechanism using variable rules according to the business requirement variations and the privilege of the user roles to take action toward case resolution
•PEGA Business Architect, Tech Regula, USA 2016-2018
Formulating and designing the business concepts and structure for a Real Estate Case Management
PEGA application
oProject mainly deals with and applications that continuously analyze real estate markets in a particular region through data collected from multiple sources to identify and route best property to investors when client register interest in a property a case is then created by the agent with several parties involved including seller, buyer and real estate specialist thus the system main objective is providing a low-cost marketing is intended to maximize value for the real estate investors
oDesigning, eliciting requirements, profiling and documenting, grooming sessions setting, designing process flows and case life cycle.
•Technical BDM, CIC 2008-2016
Initiating and guiding in launching the new automation process for Sales, Inventory and finance Modules
oAutomation process PO
oManaged database, requirements, specifications, and accepting criteria.
oManaging projects, allocating resources, monitoring deliverables, participating in user acceptance tests sessions, and process change requests.
oConduct elaboration and grooming meetings with subject matter experts inside the company
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ADVANCED STUDIES
•Advanced studies in Operation Management.
•Advanced Studies in Human Resources.
•Advanced Studies in Strategic Management.
•Advanced Studies in Strategic Negotiations.
•Knowledge and Innovation Management.
•Applied Statistical Methods
•Advanced Studies in Leadership
•International Strategic Management.
•Advanced Studies in Finance
•PEGA PMF course
EDUCATION
•Certified PEGA Business Architect 2017
•Certified PEGA System Architect 2018
•Certified PEGA Decisioning Consultant 2018
•PEGA Sales Automation Professional Ready 2019
•Diploma in graphic and designing concepts
•Master of Business Administration with major in Marketing & Management 2007
•Arab Academy for Science & Technology Graduate School of Business
•Bachelor of Science with major in Biotechnology, Al Azhar University 2001
TRAINING
•Completed the PMP training course
•Professional Sales Skills course
•Nissan Sales and Service Way
•Sales training course in ALJ training center in overseas center
•Designer in one of the top 10 global newspaper
WORKING STATUS
• VALID USA WORK PERMIT AND NO SPONSOR REQUIRED
VOLUNTEER WORK
•Vice president Avalon Middle School PTSO
•Micro Mentor Management & Marketing advisor
LANGUAGE
• Bi-Lingual: Arabic/English
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