Customer Service Representative

Location:

Grottaglie, Province of Taranto, Italy

Posted:

May 28, 2020

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Resume:

Curriculum vitae

PERSONAL INFORMATION Davide De Giorgio

Via Giovanni XXIII, N.3, 74023 Grottaglie (Italy)

+393*********

addg57@r.postjobfree.com

Sex Male Date of birth 28/09/1994 Nationality Italian EDUCATION AND TRAINING

10/2013–07/2019 Bachelor's Degree in International Communication Università degli Studi di Bari "Aldo Moro", Bari (Italia)

-English Language

-Polish Language and Literature

-Russian Language and Literature

WORK EXPERIENCE

01/10/2019–01/11/2019 Customer service representative Groupon Shared Services, Katowice (Poland)

PERSONAL SKILLS

Mother tongue(s) Italian

Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C1 C1 C1 C1 C1

Polish C1 C1 C1 C1 C1

Polish Language Course

Russian B1 B1 A2 A2 A2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages - Self-assessment grid Communication skills Good communication skills gained through several years living abroad and attending several language courses with people from different countries, along with volunteering for no profit groups helping foreign students at university.

Digital skills SELF-ASSESSMENT

Information

processing Communication

Content

creation Safety

Problem-

solving

Proficient user Proficient user Basic user Independent user Independent user Digital skills - Self-assessment grid

ECDL Certificate

7/5/20 © European Union, 2002-2020 http://europass.cedefop.europa.eu Page 1 / 6 Curriculum vitae Davide De Giorgio

Driving licence B

ADDITIONAL INFORMATION

GDPR In compliance with the GDPR and Italian Legislative Decree no. 196 dated 30/06/2003, I hereby authorize the recipient of this document to use and process my personal details for the purpose of recruiting and selecting staff and I confirm to be informed of my rights in accordance to art. 7 of the above mentioned Decree.

ATTACHMENTS

ECDL - CORE DE_GIORGIO_DAVIDE.pdf

7/5/20 © European Union, 2002-2020 http://europass.cedefop.europa.eu Page 2 / 6 Language passport

Davide De Giorgio

Mother tongue(s) Foreign language(s)

Italian English, Polish, Russian

English

Self-assessment of language skills

UNDERSTANDING SPEAKING WRITING

Listening

Reading

Spoken interaction

Spoken production

Writing

Proficient user

Polish

Self-assessment of language skills

UNDERSTANDING SPEAKING WRITING

Listening

Reading

Spoken interaction

Spoken production

Writing

Proficient user

Certificates and diplomas

Title Awarding body Date Level*

Polish Language Course University of Silesia In Katowice 27/01/2018 B2 Linguistic and intercultural experience

Description Duration

The Europass Language Passport is part of the European Language Portfolio developed by the Council of Europe

(www.coe.int/portfolio).

Davide De Giorgio

Using languages for study or training: Three years living in Poland:

-Erasmus

-Governative Scholarship

During my stay in Poland I attended many courses provided in Polish, which helped me gain my level of proficiency in the language.

20/9/14–30/5/18

Russian

Self-assessment of language skills

UNDERSTANDING SPEAKING WRITING

Listening

Reading

Spoken interaction

Spoken production

Writing

Independent user

Basic User

The Europass Language Passport is part of the European Language Portfolio developed by the Council of Europe

(www.coe.int/portfolio).

Basic user

Basic User

Independent user

Proficient user

Understanding

Listening

I can understand familiar words and

very basic phrases concerning myself,

my family and immediate concrete

surroundings when people speak

slowly and clearly.

I can understand phrases and the

highest frequency vocabulary related

to areas of most immediate personal

relevance (e.g. very basic personal

and family information, shopping,

local area, employment). I can catch

the main point in short, clear, simple

messages and announcements.

I can understand the main points of clear

standard speech on familiar matters

regularly encountered in work, school,

leisure, etc. I can understand the main

point of many radio or TV programmes

on current affairs or topics of personal or

professional interest when the delivery is

relatively slow and clear.

I can understand extended speech and

lectures and follow even complex lines

of argument provided the topic is

reasonably familiar. I can understand

most TV news and current affairs

programmes. I can understand the

majority of films in standard dialect.

I can understand extended speech

even when it is not clearly structured

and when relationships are only

implied and not signalled explicitly. I

can understand television

programmes and films without too

much effort.

I have no difficulty in understanding any

kind of spoken language, whether live

or broadcast, even when delivered at

fast native speed, provided I have some

time to get familiar with the accent.

Reading

I can understand familiar names, words

and very simple sentences, for

example on notices and posters or in

catalogues.

I can read very short, simple texts. I

can find specific, predictable

information in simple everyday

material such as advertisements,

prospectuses, menus and timetables

and I can understand short simple

personal letters.

I can understand texts that consist

mainly of high frequency everyday or job-

related language. I can understand the

description of events, feelings and

wishes in personal letters.

I can read articles and reports

concerned with contemporary

problems in which the writers adopt

particular attitudes or viewpoints. I can

understand contemporary literary

prose.

I can understand long and complex

factual and literary texts, appreciating

distinctions of style. I can understand

specialised articles and longer

technical instructions, even when they

do not relate to my field.

I can read with ease virtually all forms of

the written language, including abstract,

structurally or linguistically complex

texts such as manuals, specialised

articles and literary works.

Speaking

Spoken

interaction]

I can interact in a simple way provided

the other person is prepared to repeat

or rephrase things at a slower rate of

speech and help me formulate what I'm

trying to say. I can ask and answer

simple questions in areas of immediate

need or on very familiar topics.

I can communicate in simple and

routine tasks requiring a simple and

direct exchange of information on

familiar topics and activities. I can

handle very short social exchanges,

even though I can't usually

understand enough to keep the

conversation going myself.

I can deal with most situations likely to

arise whilst travelling in an area where

the language is spoken. I can enter

unprepared into conversation on topics

that are familiar, of personal interest or

pertinent to everyday life (e.g. family,

hobbies, work, travel and current

events).

I can interact with a degree of fluency

and spontaneity that makes regular

interaction with native speakers quite

possible. I can take an active part in

discussion in familiar contexts,

accounting for and sustaining my

views.

I can express myself fluently and

spontaneously without much obvious

searching for expressions. I can use

language flexibly and effectively for

social and professional purposes. I

can formulate ideas and opinions with

precision and relate my contribution

skilfully to those of other speakers.

I can take part effortlessly in any

conversation or discussion and have a

good familiarity with idiomatic

expressions and colloquialisms. I can

express myself fluently and convey finer

shades of meaning precisely. If I do

have a problem I can backtrack and

restructure around the difficulty so

smoothly that other people are hardly

aware of it.

Spoken

production

I can use simple phrases and

sentences to describe where I live and

people I know.

I can use a series of phrases and

sentences to describe in simple

terms my family and other people,

living conditions, my educational

background and my present or most

recent job.

I can connect phrases in a simple way in

order to describe experiences and

events, my dreams, hopes and

ambitions. I can briefly give reasons and

explanations for opinions and plans. I

can narrate a story or relate the plot of a

book or film and describe my reactions.

I can present clear, detailed

descriptions on a wide range of

subjects related to my field of interest. I

can explain a viewpoint on a topical

issue giving the advantages and

disadvantages of various options.

I can present clear, detailed

descriptions of complex subjects

integrating sub-themes, developing

particular points and rounding off with

an appropriate conclusion.

I can present a clear, smoothly-flowing

description or argument in a style

appropriate to the context and with an

effective logical structure which helps

the recipient to notice and remember

significant points.

Writing

I can write a short, simple postcard, for

example sending holiday greetings. I

can fill in forms with personal details,

for example entering my name,

nationality and address on a hotel

registration form.

I can write short, simple notes and

messages. I can write a very simple

personal letter, for example thanking

someone for something.

I can write simple connected text on

topics which are familiar or of personal

interest. I can write personal letters

describing experiences and impressions.

I can write clear, detailed text on a wide

range of subjects related to my

interests. I can write an essay or

report, passing on information or giving

reasons in support of or against a

particular point of view. I can write

letters highlighting the personal

significance of events and experiences.

I can express myself in clear, well-

structured text, expressing points of

view at some length. I can write about

complex subjects in a letter, an essay

or a report, underlining what I consider

to be the salient issues. I can select a

style appropriate to the reader in mind.

I can write clear, smoothly-flowing text

in an appropriate style. I can write

complex letters, reports or articles

which present a case with an effective

logical structure which helps the

recipient to notice and remember

significant points. I can write summaries

and reviews of professional or literary

works.

Davide De Giorgio

ECDL - CORE DE_GIORGIO_DAVIDE.pdf

Contact this candidate