JOSE PACHECO

*** ******** *** * **. Petersburg FL 33710 914-***-**** addg41@r.postjobfree.com

Objective: LEVERAGE ROBUST BACKGROUND IN MANAGEMENT, OPERATIONS AND SALES IN ORDER TO EFFECTIVELY CONTRIBUTE TO POSITIVE TEAM/CLIENT RELATIONSHIPS PROFILE

● 15-time recipient: Best Sales Performance Award

● Exceeded 6% YOY growth throughout 3-year Management tenure

● Promoted 14 employees into management positions

● Maintained profitable growth in 30 consecutive months EXPERIENCE

Enterprise Holdings June 2015-May 2020

Global leader in the travel industry that services over 10,000+ accounts and millions of customers worldwide with J.D. Power award-winning customer service.

Branch Manager – St. Petersburg, FL January 2019-May 2020

● Managed and developed top-performing sales team through continuous training, goal setting and nurturing a competitive environment

● Analyzed financial statements to manage monthly P&L targets including personnel expenses and revenue/losses

● Oversaw branch operations with focus on performance related to YOY profits, growth and customer satisfaction ratings

● Applied strategic fleet management skills to achieve and maintain ideal levels of vehicle occupancy and inventory

● Implemented account management strategies that acquire 10+ business accounts each month

● Collaborated with department leaders in projects to increase revenue and decrease the bottom line Assistant Branch Manager – St Petersburg, FL September 2017-Jan 2019

● Exceeded corporate KPI thresholds in several achievements including #1 Assistant Manager Tampa Bay Region in Q4 2019 and 97/100 internal customer service rating

● Leveraged product knowledge in order to capitalize on sales opportunities while executing and responding to customer needs

● Established daily sales targets, conducted sales training sessions, created employee schedules and managed time sheets

● Coached sales team through monitoring quality of product pitch and customer service Manager Assistant – Buffalo, NY May 2017-September 2017

● Ranked #1 on internal sales matrix out of 67 people for the months of May, June and July

● Closed 10 new corporate accounts to expand book of business

● Maintained 12-month average customer service score that exceeded corporate goals (87/100)

● Received 5 exceptional customer service compliment letters Manager Trainee – Buffalo, NY December 2016–May 2017

● Served as the lead sales and customer service representative

● Achieved #1 sales for the months of February and March

● Participated in multiple classroom style sales and service trainings

● Consistently recognized as a top-performer and invited to many company events for achieving top sales performance Intern – Buffalo, NY June 2016-December 2016

● Established sales skills and provided exceptional customer service

● Finished #2 out of 20 in summer Intern Sales Contest EDUCATION

State University of New York College at Buffalo – Buffalo, NY December 2016 Bachelor of Arts – Business Management

LANGUAGES

Portuguese-Native

Spanish-Conversational

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