WILLARD S. GALE

***** ***** ****** **** *****, Jacksonville, FL 32225 Telephone: 904-***-**** E-Mail: addg3v@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Consistent record of successfully managing multiple projects simultaneously, obtaining outstanding results recognized by unit commendations and above average and exceptional personal evaluations.

Experienced in applying the Lean, Six Sigma principles. Masters thesis used a comparative analysis approach on the effective implementation and benefits of Lean, Six Sigma initiatives verses Theory of Constraints.

Skill in Microsoft Word, PowerPoint and Excel applications.

RELEVANT EXPERIENCE

Customer Service/ Management

Handle customer inquiries, complaints, billing questions and payment /service requests.

Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions.

Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions

Establish and implement departmental policies, goals, objectives, and procedures, conferring with senior members, organization officials, and staff members as necessary.

Interpretd and communicate work procedures and company policies to staff.

Production Control

Review performance data to measure productivity and goal achievement, determining areas needing cost reduction and program improvement.

Direct and coordinate successful Green Belt project, combining a review of inventory requests, consumption reports and demand forecasts, resulting in a 52% reduction in turnaround time for parts requisitioning for a cost savings of over $497,000 annually.

Review records and reports pertaining to production, Safety, monitor work activities and evaluate

Performance.

Maintained a Fleet of 14 Aircrafts ensuring safety, quality standards and safe for flight conditions.

EMPLOYMENT HISTORY

2009- Present Owner/Operator AAMCO Transmissions, St. Augustine, Fl

2007-2009 Airport Safety & Operation Specialist Applied Research Associates, Elkridge, Md.

04/07-08/07 Internship, Airport Operations Jacksonville Aviation Authority, Jacksonville, FL

1986-2007 Aircraft Maintenance / Production control United States Navy, Jacksonville, FL

EDUCATION

MASTER OF AERONAUTICAL SCIENCE, Specialization in Aviation/Aerospace Safety Systems

Embry-Riddle Aeronautical University, Daytona Beach, Florida

BACHELOR OF SCIENCE, Professional Aeronautics, Minor in Aviation /Aerospace Safety

Embry-Riddle Aeronautical University, Daytona Beach, Florida

CERTIFICATION

Lean, Six Sigma Green Belt

CREDENTIALS

Transportation Worker Identification Credential (TWIC)

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