Veniza Ingram

C: 201-***-**** E: addg31@r.postjobfree.com LinkedIn

SUMMARY

Passionate, experienced and energetic professional with experience in healthcare sales and marketing admissions, devoted to providing comprehensive care and administrative support to patients and residents. A reliable multi-tasker with an eye for detail, eager to learn and grow with continued training. PROFESSIONAL EXPEREINCE

THE VILLA AT FLORHAM PARK Florham Park, NJ December 2017 – May 2020 Sales and Marketing Coordinator/Admissions (2019 – 2020)

• Interim Sales and Marketing Director during a three-month transition.

• Planned and participated in special marketing events on and off site.

• Updated database for census and billing purposes and completed annual compliance and HIPAA in-service trainings.

• Responsible for the admissions of patients and residents into the sub-acute rehabilitation, skilled nursing, assisted living, and memory support community and conducted daily tours of the community.

• Increased census by establishing relationships with physicians, social workers and case managers from various hospitals and obtained referrals from secure online physician portals including Pre-admission Screening and Resident Review (PASRR) documents.

• Worked directly with the Business Office Manager to verify Medicare insurance, process financial and admission applications, in addition to collecting move-in payments.

• Liaised with the community, patients/residents, and/or responsible party.

• Consistently increased corporate mandated sub-acute rehabilitation budgeted census by >5% monthly.

• Maintained and exceeded assisted living, memory support and long-term skilled community census by 10% for the past six months.

Administrative Assistant to the Executive Director (2017 – 2019)

• Processed state license renewal of the assisted living, memory support and skilled nursing community including Executive Director.

• Developed rapport with Medical Director, nursing staff and physicians to ensure a smooth admissions transition.

• Provided and processed Applications for Appointment for Medical Staff, which included credentialing and sanction screening professional healthcare physicians.

• Maintained Certificate of Liability Insurance documents.

• Worked on preparation of annual State surveys.

• Completed annual compliance and HIPAA in-service trainings. NJ ADVANCE MEDIA LLC Iselin, NJ June 1987 – July 2017

(Representing THE STAR-LEDGER NEWSPAPER & NJ.COM)

Account Manager (2015 – 2017)

• Prioritized and delegated tasks, provided motivation, created a positive work environment and ensured accurate, on-time completion.

• Served as primary point of contact to clients, responding quickly and sensitively to client concerns to guarantee excellent service and satisfaction.

• Set and communicated monthly revenue goals with the Account Executives.

• Managed incoming phone calls and a high volume of emails expeditiously.

• Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.

• Processed expense reports monthly through Concur system.

• Created budgets, proposals, presentations and contracts.

• Collected and processed credit card and check payments.

• Worked with clients to collect outstanding balances to avoid collections, which secured thousands of dollars per month.

Account Executive (2008 – 2015)

• Created budgets, proposals, presentations and contracts.

• Provided excellent customer service and maintained a great rapport with clients.

• Ensured timely solutions according to client’s needs and objectives.

• Collected and processed credit card and check payments.

• Entered, maintained and processed advertising space reservations.

• Developed and managed one of the top revenue producing territories in New Jersey.

• Consistently exceeded monthly quota by >5%.

• Developed and implemented effective client based multi-media marketing campaigns. SKILLS & PROFICIENCIES

Solid understanding of the admissions process, excellent written and oral communications, strong organizational, leadership and interpersonal skills, self-motivated, time management, detail orientation, patient advocate TECHNICAL SKILLS

Vision, AllScripts, Curespan/NaviHealth, Epic/Atlantic Health, NetSuite, Meditract, Sherpa, R-Care (Call Bell System), In-Motion (Marketing System), Salesforce, Microsoft (Word, Excel, PowerPoint, Outlook), Apple Program Systems, Basic Office Equipment, Worxhub

EDUCATION

RELIAS Healthcare Training & Monthly In-Services

Essex County College, Newark, NJ 2018

Completed 34 credits towards an Associate of Business Administration degree Bloomfield College, Bloomfield, NJ 2007-2008

Kellman Course in the Humanities Certification

SPECIAL ACHIEVEMENTS

• Outstanding Customer Service Award, (June 2018)

• Monthly Warrior Award, Achieved Highest Monthly Team Revenue; $165K (June 2014)

• Advertising Monthly Recognition, (May 2013)

• New Jersey Press Association Advertising Award, Best Rich Media Creative (April 2012)

• New Jersey Press Association Advertising Award, Best Single Ad (April 2011)

Contact this candidate