STEVEN PAIGE Lake Worth, FL Phone: 303-***-****

Email: addg2j@r.postjobfree.com LinkedIn URL

Performance & results-driven business leader known for transformative change and dynamic leadership within multimillion- dollar retail automotive industry. Strategic advisor & partner who excels at collaborating with executive stakeholders and team members to define and drive innovative solutions across sales and business operations. Respected for innovative leadership with a passion for results and sustainable business growth. Keen ability to establish a positive and enthusiastic corporate culture through inspiration and motivation, energizing top-performing teams and generating alignment with a clear vision and mission. Extensive experience with Lexus, Mercedes, Cadillac, VW, Honda, and Chevrolet. Strategic business development leader and dedicated organization leader capable of delivering a culture of high- performance through inspiration and motivation while executing operational excellence

$100M+ P&L Executive Authority: Sales, Marketing & Operations Steered Teams of 140+ Collaborated with 12 Affiliates to Generate $1.5B+ in Revenue 6+ Top Performance Awards, Including Operational Excellence Award, President’s Award, JD Power Excellence Award Sales Strategy & Implementation ● Strategic Planning & Execution ● Service Solutions ● Technology Solutions ● Account Management ● Revenue Growth ● Operational Improvement ● Tactical Problem-Solving ● New Financial & Operational Models ● Productivity Improvement ● Team Restructuring ● P&L ● Market & Trend Analysis ● ROI ROBUST BUSINESS VALUE

Business-centric leader & subject matter expert: Repeatedly chosen to turn around underperforming operations and startup ventures. Expertise in building and scaling companies for exponential growth by establishing efficient departments built on best practices in operations and processes, and by resolving bottlenecks while running large, complex operations.

Sales & marketing growth driver: Consistent record of success capitalizing on opportunities for greater ROI. Created new, and expanded existing markets (13% ), delivering on market growth opportunities through high- level sales, marketing, and customer outreach initiatives.

High-performing motivator: Boosted productivity by taking reins to elicit performance, hire specialized talent, establish new leadership, and reinforce team—all critical moves to drive revenue and market share. CAREER EXPERIENCE & ACHIEVEMENTS

GENERAL MANAGER / DIRECTOR OF OPERATIONS, AutoNation 2011—Present Set Stage for Significant Growth by Eliciting Excellence in Performance & Optimizing Operations

$100M Annual Revenue 20+ Direct Reports Across 5 Departments Partnered with 12 Affiliates & Exceeded $1.5B in Annual Revenue 8% P&L Improvement 21% Decrease in Costs 11% EBITDA Improvement Expanded Client Base 30% Recruited based on proven ability to resolve operational challenges and meet growth and expansion demands. Cultivated and led talented, multifaceted teams to achieve revenue growth and meet ambitious operational objectives, including sales, budgeting, forecasting, and employee training.

201*-****-**** 2018 2019

Sales Revenue $65,000,000 $74,000,000 $83,000,000 $95,000,000 $104,000,000

Restored profitable performance and delivered 13% YoY increases in revenue for 5 consecutive years.

Provided strategic insight and revamped the organization to establish a trajectory of exponential growth, starting with improving employee retention through inspiration and motivation while supporting professional development.

Increased customer satisfaction ratings up to 35% by leveraging forecasting methodology, addressing areas requiring improvements and identifying business health and profitability indicators. SALES & OPERATIONS EXECUTIVE

Change Agent Who Delivers Double-Digit Growth, Premium Service Delivery, Exceptional Customer Service, People Development, and Operational Excellence 65

74

83

95

104

2015

2016

2017

2018

2019

YoY

Revenue

Growth

$M

Steven Paige 303-***-**** addg2j@r.postjobfree.com Page 2 of 2

Implemented and maintained best practices and processes including sales compensation plans, upsells, contract design, and territory realignment.

Spearheaded an environment of excellence by coaching and mentoring key team members, including supporting 5 mid-level managers on their career pathways to becoming senior-level executives.

Implemented comprehensive processes to maximize CRM operating system, resulting in highest closing ratios enterprise wide.

GENERAL MANAGER / DIRECTOR OF OPERATIONS, JKKnight Auto Group 2003—2011 Record of Delivering Extraordinary Results in Business Growth & Customer Service

$75M Annual Revenue 20+ Direct Reports Grew Company 40% in 3 Years 15% P&L Improvement Oversaw daily business operations and commerce of 5 sales channels, while simultaneously implementing initiatives to maximize sales and profitability. Directed business strategy and led and developed teams in maintaining productivity, customer service, and sales standards.

Increased proficiency by 70% by driving consensus across sales, service, and operations teams to propel efficiency in systems and procedures, including integrating the company's 1st CRM system.

Delivered 27% YoY increase in sales by establishing comprehensive sales training programs.

Propelled customer retention and satisfaction rating by 30%.

Led sales presentations, negotiations, sales meetings, and trade shows with key external and internal stakeholders, including representing company at key manufacturer events.

Developed and implemented annual sales plan, including addressing short- and long-term objectives and aggressive sales targets. GENERAL MANAGER / SALES MANAGER, Don Massey / Joe Stewart Auto Group 1989—2003 Delivered Next-Generation Sales Technologies That Aligned Matrixed Team Throughout the Sales Life Cycle

$70M Annual Revenue 20+ Direct Reports Across 3 Locations Performance Improvement Promoted to general manager for ability to deliver results and build strong, sustainable financial and business operations. Spearheaded change from top down and transformed locations into workplaces of excellence through hands-on leadership and mentoring of cross-functional teams.

Instilled a shared, enthusiastic commitment to customer service as a key driver of company goal attainment.

Record of handling multiple projects efficiently and engaging cross-functional teams; created detailed project plans with well-defined tasks and milestones.

Experienced in managing resources and multidimensional sales efforts, both at the customer and corporate levels.

Accelerated new sales growth—consistently exceeding quotas—by developing new sales strategies and value propositions to close new business.

Developed budgeting and marketing plan that increased customer base, customer satisfaction, total sales, and profits through implementation of print and electronic marketing strategies.

Implemented effective promotional strategies, trained a high-performance sales team, and helped boost company image.

EDUCATION & AFFILIATIONS

Bachelor of Arts (BA) in Business Administration—University of Denver Associate of Science (AS) in Electronic Engineering—Community College of the Air Force Professional Affiliations:

National Automobile Dealers Association (NADA), Business Leaders of America Kids Cancer Foundation, Coral Reef Children Education Program Saved $250K with Creative Process

Solutions

Boosted Performance by Integrating

Automation

Service Solutions

Customer Loyalty

Sales & Revenue

Growth

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