Leza Jordan **** W Philadelphia St., York, PA

addg2e@r.postjobfree.com Cell 717-***-****

COMMITTED TO QUALITY

Committed to providing quality performance in all aspects of employment.

Works well under pressure while paying close attention to detail.

Provides exceptional assurance of quality with strong background in resolution.

Excellent communication/negotiating skills achieving desired outcome.

Develops useful time management/strategies to achieve goals.

Ability to multi-task, utilizing strong organizational skills.

EDUCATION

2009 Good Will Career Center, Salisbury, MD

Completed 12-week computer and clerical skills program with excellent grades and performance in class.

Courses completed included:

MS Office Word

Power Point

Windows XP

Data Entry

MS Excel

Office Practices

Corel Word Perfect

Business English

Northeastern High School, Manchester, PA

Intro to Computers, York County Vo-Tech, York, PA

EMPLOYMENT

Electronic Assembly 11/2019-Present

Amphenol FCI, Etters, PA

Assembles raw materials under microscope using delicate hand tools thus producing electrical components. Inspects final product and repairs any non- conforming contacts as necessary.

Quality Technician 01/2019-05/2019

Syncreon US, York, PA

Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends. Review and approve quality audits submitted by management. Monitor, evaluate and record new hire attendance, progress in training, quality of workmanship upon completion of training.

Inbound Problem Resolution 08/2015-07/2018

FedEx Supply Chain, York, PA

Has advanced knowledge in warehouse management system. Assists in receiving process. Troubleshoots and makes adjustments to inventory that cannot be properly received into the warehouse. Then sending freight to appropriate locations. Communicates pertinent information to client enabling them to make adjustments on their end as needed in order to resolve any further issues with incoming freight. Certified Trainer and First Responder.

Quality Auditor 01/2015- 05-2015

Syncreon, York, PA

Performs quality inspections at various assembly cell stations in designated zone areas of the plant. Providing documentation of results using appropriate forms designed for specific assemblies. Reports, documents any issues to supervisor.

Warehouse Associate 08/2012 – 09/2014

BRG Sports (Bell Sports), York, PA

Picked, labeled, palletized, staged orders to ship. Ensured labels provided corresponded to shipping order containing detailed information pertaining to items to ship.

Retail Store Associate 2012

Dollar Tree Stores, Inc., Manchester, PA

Worked as a team member performing cashier duties, product assistance and proper presentation of sales floor while providing quality customer service. Maintained cleanliness and organization of stockroom. Training of new employees of specific store policies and procedures.

Retail Sales Associate 2010

Wall Mart, York, PA

Responsibilities included providing excellent customer service above all, handling phone inquiries, stocking sales floor, following backroom procedure in storing overstock merchandise, general maintenance and presentation of merchandise to improve sales.

Retail Store Associate 2009

Dollar General, Fruitland, MD

Provided excellent customer service. Accurately processed cash and credit card transactions. Recovered store merchandise. Stocked freight.

Electrical Assembly 2008

York Electro & Mechanical, Emigsville, PA

Responsible for prepping all materials to sub assemble and completion of final assemblies to ship. Mainly outlet boxes and switch boxes. Some small wiring projects involving ban marking, crimping, heat shrink wraps, etc. All work performed according to military specifications.

Retail Sales Representative 2005

Hanover Direct, York, PA

Processed incoming catalog orders in computer system while providing excellent customer service over the phone. Tracked orders, determined appropriate shipping procedures, satisfied customer needs while gaining additional sales.

In Home Child Care Provider 1991

Self Employed Manchester, PA

Raised two children while providing childcare for many others. Developed tolerance, patience, negotiating skills. Learned to develop useful time management/strategies to achieve goals. Exercised sound judgment in all aspects of child rearing.

*Quality Control 1983-1991

York Graphic Services, York, PA

Final film inspection against proofs ensuring all client changes have been made and/or corrections have been made paying close attention to detail. Knowledge and accurate record keeping of all materials in various stages of production throughout plant, including materials shipped to and from various clients and/or printers. Developed innovative methods of record keeping upon start- up of 4-Color QC Division. Liaison between production and upper management. Readily tracked, gathered, inspected, and prepared, materials to ship while meeting tight schedules.

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