KATERINA A ARCHANGORODSKAJA

addg1o@r.postjobfree.com

**** ******* ***

NORRISTOWN, PA 19401

C: 267-***-****

SPECIALTIES

Business Analysis, Program Portfolio and Project Management, Quality Assurance, Data Visualization, Data Modeling, Process Diagrams, Solution Design, Business Architecture, Artificial Intelligence, Big Data, Automation, Business Process Modeling, Cyber Security, Advanced Analytics, Machine Learning, Artificial Neural Networks, NLP, Cognitive Computing, Behavioral Programming, Sentiment and Emotion Extraction, Deep Learning, Chatbots

SKILLS

PMP, Lean, Scrum, Agile, Six Sigma, QA/QC/Testing, MS Bot Framework, CRM, Cloud (AWS, Azure, Google Cloud), Microsoft Stack, Elastic Search, OData, NLP, Selenium, Tableau, PowerBI, Google Analytics, Hadoop/HDFS, AWS, Apache Kafka, Kinesis, ElasticSearch, Nifi, Spark, SQL, NoSQL, Graph, binary, in-memory DBMS, Jira, Rally, Confluence, MS Project, Requirements, Documentation, Diagrams, Open Source, IoT, UML, BPMN, VizQL, R, Python, SAS, Wireframing, Data Mining, Personalization, Pattern Recognition, Chatbots, Microservices, Polyglot Persistence, Wolfram One, Wolfram Alpha, Mathematica, MATLAB, DataRobot, IBM Watson, Alteryx, Linux/Ubuntu

EDUCATION

1. Bachelor of Laws (LL.B.), International and European Law / 2012

European Humanities University Vilnius, Lithuania

2. Bachelor in Contemporary Foreign Languages and Intercultural Communication 2007 / Minsk State Linguistic College, Contemporary Foreign Languages (English, German, Russian, Belarusian) Minsk, Belarus

ACHIEVEMENTS

Conceptualized next generation emotion extraction and behavioral programming system driven by AI, advanced analytics and neuroscience for quantification of emotional feedback and emotion management in real-time.

Advanced in listening and mining big data solutions by adopting the scientific approach to NLP and machine learning technologies for cross-domain global businesses and government sector.

Assisted multiple wealth management organizations to introduce AI-driven tools to automate enterprise-wide operations by eliminating over 80% of manual processes.

Accelerated growth, established strategic vision and industry-specific technical capabilities for startups. Produced prototypes and curated technical design of multiple AI-driven advanced analytics solutions in cyber security and social media engagement portfolios.

Transitioned all manual customer approval audit operations of Comcast to end-to-end automated data processing and real-time reporting frameworks to enable quality leaders to coach and mentor frontline agents and get ahead of adverse trends in compliance scores. Built business relationships across the organization to accomplish and supersede legal compliance target of 85% and above. Reduced audit bypass by 50-90%. Reduced audit time by half through process optimization and automation.

Implemented advanced ML&AI models powered by speech analytics, sentiment recognition and data automation to reduce manual audits and automate quality operations within Comcast.

Developed, curated and optimized analytical proprietary AI& ML statistical models simulating diabetes management routines for T2 patients to project better clinical and wellness outcomes and predict blood sugar levels in real-time through HBA1C analytics, insulin-to-carbohydrate ratio and dosage management, behavioral programming, risk modeling, time series forecasting, sentiment extraction, NLP analytics, physiological, evolutionary, supervised and unsupervised machine learning algorithms.

SUMMARY

Highly-motivated IT consultant with extensive expertise in artificial intelligence, machine learning, advanced analytics, product development, business architecture, process automation and compliance. Core competencies in project and program portfolio management, business analysis and software quality assurance. Dynamic leader with over 13 years of experience serving as an effective interface across business, technology and client teams. Proven record of delivering scalable IT solutions on time and budget for global organizations. Accomplished communicator with strong analytical, problem-solving and decision-making skills. Technical innovator in the domains of cognitive intelligence, enterprise automation, behavioral programming, cyber security, lean startup, emotion quantification, speech and sentiment analysis. Experience in adapting new concepts and developing innovative solutions to all range of problems led to unique professional expertise across leading industries worldwide.

EXPERIENCE

COMCAST / PHILAELPHIA, PA

Managing Consultant & Project Manager Customer Approval / March 2018 – June 2020

Management of Customer Approval Program for Comcast HQ, development of automated procedures for real-time consent reporting, augmentation of audit processes, rollout of advanced data management frameworks for streamlining quality audit for compliance. Developed vision, strategy, roadmaps, project plans, prototypes, BPMNs, and vital project assets.

Conducted software re-engineering through adoption of speech analytics and sentiment analysis technologies, machine learning and artificial intelligence to automate quality and audit operations across the organization including loyalty, billing, sales, operations, customer service and other key departments. Delivered advanced analytical reporting, customization and personalization across project deliverables with extensive use of data visualization.

Vendor management of third-party companies performing audit for compliance. Oversight and direct responsibility for annual and quarterly budget in the amount of $2.5M, advanced forecasting, billing, invoicing, FTE management and staff training (50+ people). Direct reports to the legal compliance department, sales and care leadership, quality executives and project stakeholders.

Achieved exceptional results in managing customer approval program by optimizing and automating key processes. Partnered with internal Comcast sales and care channels to improve agent compliance to 85-100%. Effectively reduced costs through process automation and minimized risks for the organization related to consent, directly managed agent performance and compliance training. Through advanced analytics and speech recognition implemented scalable ML & AI models for quality audit.

Tech stack: HDFS/Hadoop, AWS, Interana, Tableau, PowerBI, MySQL, NICE, Nexidia, Verint, Smartsheet, MS Project, Jira, Asana, Confluence, MS Bot Framework, Kafka, Kinesis, Salesforce WAVE, Spriklr, SharePoint, DataRobot, Alteryx, Vizio, Bizagi, Teradata

JOHNSON&JOHNSON / CHESTERBROOK, PA

Managing Consultant & BSA, AI, ML and Advanced Analytics / January 2017 – January 2018

Innovation through implementation of emerging technologies including real-time data processing and streaming, IoT, chatbots, AI&ML frameworks and social media engagement analytics. Facilitated the shift from manual processes to centralized automated procedures by incorporating analytical reporting frameworks and data visualization. Delivered an array of AI and ML-powered statistical models that simulated diabetes management routines for patients to predict better clinical and wellness outcomes. Streamlined cross-platform user engagement and content customization, data governance procedures, and data model re-envisioning to streamline artificial intelligence and machine learning strategic initiatives. Vision and documentation for analytical and statistical models, cognitive platforms, ML & AI methods, insight generation engines and cloud architectures.

Delivered software solutions, chatbots and bi-directional API packages integrated with internal web and mobile applications and web services. Developed proprietary intellectual property and algorithms for utilization with machine learning methods as part of analytical framework for T2 diabetes management and clinical risk measurement.

Tech stack: HDFS/Hadoop Ecosystem, Azure Cloud, Cortana Intelligence Suite including Cognitive Services, Cognos Analytics, Tableau, MS PowerBI, Power Query, MySQL, Oracle 10g, SQL, NoSQL, Python, Jupyter, SAS, MATLAB, R, ANNs, SNNS, k-NN, k-means, fuzzy k-means, bagging algorithm, RNN, regression, decision trees, ANNs, Node Red, Wolfram Alpha & Mathematica, MS Project, Jira, Confluence, Amazon LEX, MS Bot Framework, Apache Kafka, Kinesis, DynamoDB, EC2 Redshift, Google Analytics, Docker, HP ALM, Salesforce, REST, Apigee, Swagger, Oracle 12g, R Shiny, RStudio, Apache Kafka, SharePoint, DataRobot, Alteryx, GraphQL, Dialogflow, scikit-learn, pandas, MS Dynamics CRM

HAWKMATRIX, INC., APPHERA, INC. / SAN DIEGO, CA & EU

Executive Advisor Artificial Intelligence & Machine Learning / February 2015 – March 2018

Executive strategy, mission, vision and business direction for social media research and development startup Apphera, Inc. specializing in data mining, listening platforms, dynamic web scraping, social media research, industry-based sentiment analytics and market research automation. Developed technical program portfolio components, product roadmap, enterprise architecture, technical and business documentation to support SDLCs. Launched Hawkmatrix cyber security platform supporting voice-enabled chatbots that provides protection from phishing attacks, social engineering, cyber bullying, social media vulnerability and exposure analysis, real-time cyber-crime prevention and prediction. Assisted in patent development, managed planning, solution design and end-to-end implementation, software customization and delivery to end clients and partners. Responsible for global strategic partnerships, international contracts and partner/vendor onboarding.

Tech stack: MS Azure, PostgreSQL, SQL, NoSQL, Hadoop, Apache Kafka, MS Bot Framework, Ruby on Rails, NodeJS, AngularJS, ReactJS, Ionic Framework, Spark, Cortana Intelligence Suite including Cognitive Services, MS Office 365, Basecamp, GitHub, OData, Node Red, Google Cloud & Analytics, k-means, SSO, ADFS, Google, MySQL, HDInsight, AWS EC2 Redshift, Java, Swagger, Tableau, PowerBI, RaspberryPi, Snort, Cassandra, HBase, Apache Spark, H2O, Visual Studio, API.AI, DialogFlow, TensorFlow, Torch, Coffee, R, Python, SQL Server, MySQL, SparkML, Matlab, Wolfram Mathematica, Open source, IoT, Apache Spark, Stanford NLP, OpenNLP

COMCAST / PHILADELPHIA, PA

Technical Portfolio & Product Manager / February 2016 - January 2017

Product and technical program portfolio management across 4 technically interdependent projects. Controlled execution of strategic and technical vision by adoption of Six Sigma and Lean principles at portfolio level. Innovation by implementation of advanced analytics and personalization, customer journey mapping, synthesis of artificial intelligence, machine learning, NLP and NPS modeling and other statistical models to the core SaaS solution reflecting real-time status of customer accounts and dedicated services. Managed a team of 20 developers, product managers, DevOps and analysts.

Tech stack: Hadoop/HDFS, Apache Spark, Splunk, Kibana, Logstash, SparkML, H2O, Tableau, Cassandra, HBase, MySQL, Splunk, Apache Kafka, AWS, Kinesis, Apache Avro, Nifi, SQL, NoSQL, Jira, Confluence, Rally, Interana, MS Project, Bizagi, UML, MS Vizio, Salesforce, Raspberry Pi, Py, R, Unity, Java, AngularJS, Ionic, JavaScript, MemSQL, ADFS, MS Azure, Google Analytics, Excel, Moqups

SEI, WILMINGTON TRUST / WAYNE, PA, WILMINGTON, DE

Managing Consultant Innovation / June 2015 - February 2016

Business systems analysis and technical assessment of program portfolio software applications and assets. Development of technical and enterprise architecture blueprints for the leading wealth management and financial services providers. Identified system deficiencies, documented technical debt, performance and scalability bottlenecks and facilitated transition to Target State Reference Architecture. Incorporation of advanced analytics, blockchain, SOA, microservices, polyglot persistence, OCR and pattern recognition for business process and decision automation.

Tech stack: Apache Hive, Pig, Spark, Hadoop/HDFS, Oracle 12g, SQL, NoSQL, Tableau, Rally, SAFe, Java, SSO, ADFS, MS Project, Jira, Confluence, Spring MVC, JSF, Spring Beans, REST, SOAP, Struts, Spring Data JPA, AngularJS, iOS, Android, Swagger, MS Excel

BEHAVIORMATRIX, PREDICTIVE EDGE / BLUE BELL, PA

Principal Cross-functional Project Manager (PM, BA, QA) / July 2014 – June 2015

Delivered expertise in business analysis and quality assurance to support continuous delivery in high-paced environment. Introduced and implemented hybrid project management methodology utilizing lean, six sigma and extreme programming core principles. Documented system design, requirements, solution architecture and created technical specifications for program portfolio applications. Created roadmaps for existing and future products, identified gaps and recommended remediation solutions. Developed detailed use cases and scenarios for implementation of the data-mining engine featuring entity extraction, cutting-edge enrichments in sentiment analysis and crowd influence measurement (population-based geospatial analytics) and emotion extraction. Created technical roadmaps and vision for future architecture, feature offering and customization of emotional analytics solutions to end clients. Supported government and pharmaceutical clients with tech manuals.

Tech stack: Gnip, Datasift, Salesforce, Dynamics CRM, HBase, Cassandra, AngularJS, JQuery, AJAX, Json, REST, Solr, MS Azure Cloud, AWS, Apache Kafka, Elastic Search, Stanford NLP, Java, Python, Selenium IDE, Confluence, Jira, MS Project, MS Vizio, Bizagi, UML/Sparx, GitHub, NoSQL

EPAM SYSTEMS for QVC, INC. / WEST CHESTER, PA

Managing Consultant, Software Quality Assurance / October 2013 – July 2014

Managed and motivated QA&DEV teams, both domestically and offshore, to meet ambitious high visibility project deliverables on schedule and within budget. Delivered test plan, test data and technical quality assurance artifacts. Facilitated release and full-scale testing of 6 mobile applications for iPad, Android and iPhone devices, which were localized and internationalized for the UK, US and German markets. Change request management, functional, ad-hoc, exploratory, system integration, end-to-end, regression, user acceptance, production, performance, API, cross-platform, compatibility and smoke tests. Was responsible for defect triage and warranty management quality assurance procedures.

Tech stack: SOAP, REST, Selenium IDE, Perfecto, HP ALM, Jira, Confluence, MS Project, MS Vizio

EPAM SYSTEMS, INC. / NEWTOWN, PA

Cross-functional Project Lead / December 2008 – October 2013

SME across several industries, technology domains, business units and IT competency centers. Oversight of BI, DEV, QA, BA, DevOps and support teams to accomplish project delivery goals on time and budget. Oversaw data migration from SugarCRM and managed Microsoft Dynamics CRM global rollout projects under program portfolio. Implementation, customization, integration of technical capabilities and alignment of business processes and operating models within the global organization. Developed data quality and governance procedures including migration, import, export, mapping and data security models. Produced technical project documentation, requirements packages, process diagrams and prototypes. Responsible for onboarding and training of 10K+ platform users including executive and senior leadership to facilitate seamless execution across pre-sales, sales, marketing, contract management, accounting, financial and business intelligence operations.

Tech stack: MS Dynamics CRM, SQL Server, Oracle, SAP, MSBI, Domo, OLAP, SSRS, SSAS, SSIS, Salesforce, Sugar CRM, Jira, Confluence, Selenium IDE, MS Project, Trello, MS Excel, Bizagi, SQL, UML/Sparx Enterprise Architect, MS Vizio, InfoPath, JavaScript, CSS, HTML, SQL

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