Jeffrey A. Klein

**** ******* ******

Pickerington, Ohio 43147

614-***-****

addg1k@r.postjobfree.com

Forward-thinking leader who balances the current needs of the company and its customers while forecasting, planning, and implementing value-added projects for both groups. Detail-oriented performer who routinely works with people on all levels from the floor to corporate management, both internally and externally, in a constantly evolving business and regulatory environment

Areas of Expertise

Engineering Conceptual Design Department Management – Local & Remote

Field and Customer Service Plant Operations and Maintenance

Training Design and Implementation Regulatory Compliance Programs

Accomplishments

Initiated the development of a Product Application Database to map machine specifications to customer application needs.

Created and expanded a physical training simulator and computer-based training for field service and customers on the company’s line of machines and directed department personnel on further expansion of training materials.

Created a band blade design for industrial slicing machinery resulting in a minimum of 100% improvement in blade life with no loss in yield (results based on customer data and feedback).

Designed, created, implemented, and coordinated a crisis response plan for the company to establish protocols and procedures in the event of a personnel or food safety incident in the field in order to provide customers with timely and accurate response. No other such program is known to exist for OEM’s in the food processing industry.

Business Process Owner for United States and United Kingdom Field Service with cross-sectional responsibilities in customer service, inventory management, and engineering as part of company’s Enterprise Resource Software conversion – successfully implemented October 1, 2013.

EXPERIENCE

Quintus Technologies, Original Equipment Manufacturer of isostatic presses and metal forming equipment; Lewis Center, Ohio (2019 – 2020)

Field Service Manager (2019-2020)

-Manage a department of field service engineers, mostly remote, covering North and South America.

-Coordinate with remote service offices in Sweden and China for global field service support.

-Have restored a neglected safety program within the Lewis Center location and in the field service department.

-Developed training in technical and administrative processes for field service engineering.

-Perform surveys and inspections onsite and support field service engineers on location.

Grote Company, Original Equipment Manufacturer for the food processing industry; Columbus, Ohio (2001-2019)

Field Service Manager (2006-2019)

-Hybrid role of service engineer and manager; manage a department of field service engineers, both local and remote, covering North and South America and Australia.

-Track and review customer trends in parts use to identify sales losses or potential technical problems the customer may be experiencing.

-Create interactive, hands-on and computer-based training modules.

-Provide design input and direct R&D evaluation in the field.

-Coordinate company operations and projects with Engineering, Customer Service, and Sales departments.

Field Service Engineer (2001-2006)

-Phone and on-site technical support for company-produced machines at customer facilities.

-Capital equipment installation, modification, troubleshooting and repair.

-Training for customer personnel in production, maintenance, quality assurance, and sanitation (food safety).

-Engineering support for in-house design, including evaluations from the field for improving machine performance, endurance, and ease of sanitation.

-Machine energy sources include hydraulics, pneumatics, and electrical.

-Automation controls include PLC’s, HMI’s, motor inverters and servo drives by Mitsubishi, Baldor, Copley, Omron, and Allen-Bradley; including some PLC logic programming.

United States Enrichment Corporation (USEC) – Portsmouth Gaseous Diffusion Plant, A nuclear fuel enrichment facility; Piketon, Ohio (1991-2000)

Senior Technical Trainer/Operations Drill Team Coordinator

-Research, develop and implement training modules and drills based on the SAT process for operations, maintenance, and emergency management

-Designed and implemented a plant-wide series of Nuclear Criticality Safety "error labs" that resulted in an 83% reduction in NCS violations of the materials covered in the error labs.

Production Process Front Line Manager

-Supervise a shift of up to 12 process operators in the fuel enrichment cascade.

-Received recognition from company as one of the "Top 20%" of front-line management.

United States Navy (1985-1991)

-Electrician’s Mate in Nuclear Power Program, completed training program and served in engineering/reactor departments on two ships.

-Honorably discharged as E-5

EDUCATION

A.S. – Nuclear Engineering Technology – Thomas Edison State College (1993)

B.S. – Electrical Engineering Technology – Thomas Edison State College (2008)

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