Medical Customer Service

Mark W. Harris *** Calahan Rd., Columbus, Ohio ***07 614-***-**** *************@*****.***

Ambitious leader seaking opportunity to showcase proven abilities.

Key Skills

● ICD-9/CPT Coding ● Medical Terminology

● Medical Insurance ● HIPAA Compliance

● Claims Entry & Payment Posting

Work Experience

Goodwill of Southwestern Michigan Dec., 2019 to April, 2020

Warehouse Worker

Accept donations. Removal of gaylords onto truck utilizing handjack and/or electric stacker. General warehouse duties.

True Transitions

Romulus, MI Sept., 2019 to April 2020

Transitional Specialist

Monitoring and engagement of mentally ill residents throughout there transition to self living. Contructive outreach. Assisting inidviduals with daily living needs.

Teleperformance - H&R Block Dec., 2018 to Aug., 2019

Customer Service (Seasonal Employment)

Provided sound advise and assistance with income tax filing. Customer service.

YMCA OF CENTRAL OHIO - Columbus, OH Oct., 2015 to Nov., 2018

Safety and Security/Engagement Specialist

Adminiter security throughout the building. Maintain a secure and safe environment for the patrons and residents within the building.

MedAssist/Firstsource

Columbus, Ohio Aug., 2013 to Oct., 2015

Triage of claims. Research vendor statements. Process of appeals. Post invoices. Preparation of analysis of accounts. Problem solving.

Miracle Medical Social Service {P/T) - Cols, OH April 2012 to Aug 2013

Case Manager

Assertive outreach and engagement of mentally ill persons in Franklin County. Provide monitoring, medical case management service and link these people with community resources.

Advocate Radiology Billing. January 2011 to April 2012 Sawmill Parkway- Powell, OH Account Rep/Follow-Up

Analyz and correct rejected claims. Documented patient files, using Excel, Word, etc. Gathered documentation. Verification of accuracy and billing of daily invoices

Grifols/Plasma Care

Columbus, Ohio June, 2010 to Oct., 2011

Processing Supervisor

Collection of plasma. Processing, analyzing, and shipping of large amounts of plasma to world organizations, ensuring reliability, accuracy, and organization of data. Allocated workflow to ensure appropriate allocation of and achievement of project deliverables. Reviewed associate performance.

Southeast Mental Health, Inc - Columbus, OH June 2007 to Feb, 2010

Case Manager and Shelter Advocate (Friends Of The Homeless) Assertive outreach and engagement of homeless persons in Franklin County. Provide medical case management service and linkage with community resources.

Bio-Blood Components, Inc

Columbus, OH May, 2007 to June, 2007

Maintain plasma records using internal database and charting; Laboratory testing of plasma and labeled plasma containers according to donor date. Inspection of plasma bottles and receivables. Storage of plasma in deep temperatures. Filing, shipping and receiving duties as required

ZLB Plasma Services

Columbus OH January 2006 to October 2006 (employee and partial externship)

Performed and assisted with vital statistics. Monitored patients. Pre-screened donors. Set-up and disconnected plasma equipment. Collect blood samples file charting.

Ohio Bureau of Workers' Compensation

Columbus, Ohio Feb., 1991 to March 2005

Claims Service Specialist

Manage state funded disability insurance claims; Accounting and adjusting of benefits. Analyze, investigate and process new medical only and lost time applications. Process death claims and multi-injury claims as well as negotiating settlements.

Industrial Commission of Ohio

Columbus, Ohio August 1989 to February 1991

Clerical Specialist

Filing of medical claims; Mail sorting, numerically and alphabetically. Data entry; General clerical duties.

Discover Card Collections

Columbus, OH

Collections Representative November 1988 to August 1989

Performed inbound and outbound calling to negotiate and potentially obtain a debt collection. Data entry. Provided excellent customer service.

Education

Associates of Applied Science in Medical Assisting

Kaplan College - Columbus, OH 1995 to 2007

Business Management

Tiffin University - Tiffin, OH June 2006 to July 2006

Military Service

Branch: Army June 1980 to April 1982

Service Country: United States

Tank Specialist Armor M-60 A-1

Rank: Specialist, E-4

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