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Field service engineer

Cypress, TX
May 26, 2020

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DEREK G. RICHARDSON H: 313-***-**** 18219 Grove Brook Ln, Cypress, TX 77429


Detailed Field Service Engineer seeking to bring first-rate troubleshooting and technical proficiency to a new team. Comfortable with traveling throughout assigned territory to various sites to provide on-site technical assistance to troubleshoot, repair, install and maintain. Competent Medical and R&D instruments, and clinical instruments; maintenance and repair


·On-site support


·Technical acumen

·Hands-on diagnostics

·Quality control

·Microsoft Office expertise

·Call center (remote tech support via phone)

·Schedule mastery

·Specimen collection and processing

·Installing and repairing equipment

·Medical device products and services

·Equipment troubleshooting.

·Hematology and Chemistry Analyzers

·Dialysis, Ancillary and Water Purification equipment


PMA SERVICES South Central US Region

Field Service Engineer

8/2019 - Current

·Provided on-site services, installed new systems and escalated customer complaints in a timely manner.

·Coordinated with clients; scheduled maintenance and repairs, of Hematology, Chemistry and Toxicology analyzers.

·Maintained company vehicle, tools, phone, and laptop

HORIBA MEDICAL Texas, Louisiana Region

Field Service Engineer

11/2014 - 05/2019

·Provided on-site services, installed new systems and escalated customer complaints in a timely manner.

·Consistently maintained a above 95% on time rate for 'on time PMs' and low repeat visit percentage.

·Coordinated with clients; scheduled maintenance, installations and repairs, of Hematology and Chemistry analyzers and end user training.

·Help provide 'after hours on-call' technical support to troubleshoot, repair and maintain operational efficiencies

·Managed all administrative operations, including some customer orders, quotations for none contracts, service reports and expense sheets.

·Managed trunk stock tracking and monitoring accurate inventory

·Maintained company vehicle, tools, phone, and laptop


Maintenance Engineering Technician II

01/2012 - 11/2014

·Repair and regular maintenance PC based robotic platforms used to produce DNA/RNA Oligos and peptides

·Inspected equipment and processes to reduce maintenance-related downtime incidents and minimize equipment failures. Also stayed current to preventative maintenance schedule.

·Repaired and calibrated systems and equipment post-installation.

·Consistently met with team engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information.

·Identified problems and recorded the solutions for reference purposes.

·Under ISO 13485 and 9001 managed maintenance data records and tracked maintenance and operating information for onsite reference.

·Reported data for maintenance, installations and inventory assessments.

DAVITA DAILYSIS INC Metro Detroit, MI -, Metro Houston, TX

Biomedical Technician

11/2009 - 06/2012

·Performed onsite installation, modification and maintenance of Dialysis systems and ancillary equipment.

·Trained personnel to align objectives, strengthen competencies and standardize operations.

·Managed maintenance data records and tracked maintenance and operating information for onsite reference.

·Identified problems and recorded the solutions for reference purposes, and reported in monthly Continuous Quality Improvement (CQI) meeting.

·Actively monitored, installed and tested [Dialysis Machines and water purification] system components.

·Checked team member performance and quality of work against established standards.

·Planned, scheduled and coordinated detailed design phases of large-scale [relocation, expansions and incoming new equipment] projects.

Greenfield Health/Henry Ford Health Detroit, MI

Biomedical Equipment Technician

10/2005 - 11/2009

·Repaired Dialysis and medical equipment after thoroughly testing to diagnose root issues.

·Administered preventive maintenance every [monthly, quarterly semiannual and annual] on medical equipment.

·Calibrated and monitored devices following installation.

·Assisted with coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.

·Developed [portable water system] standards, procedures and compliance.

Education and Training

ITT Technical Institute Troy, MI

Associate of Applied Science in Electronic Engineering Technology


·Major in [Electronic Engineering]

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