Sales Customer Service

**************@*****.*** 803-***-**** Sumter, SC 29150

PROFESSIONAL SUMMARY

Experienced Retail Sales Associate with 1 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship- building skills.

Motivated Customer Service Representative with over 1 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English . WORK HISTORY

Stores. Sumter, SC

Customer Service Representative 02/2019 - 01/2020 Janie Missouri. Sumter, SC

SKILLS

EDUCATION

Sumter High School

Sumter, SC

06/2019

High School Diploma

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations

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Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

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Consulted with outside parties to resolve discrepancies and create effective solutions

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

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● Regularly exceeded daily sales and product add-on quotas Answered customer telephone calls promptly to avoid on-hold wait times

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Responded to customer requests for products, services and company information

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Suggested new procedure to persuade cancelling customers to stay with company, resulting in 0.9% decrease in cancellations

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● Complaint resolution

● International sales support

● Sales expertise

● Order fulfillment

Nyeika Copeland

Cashier 07/2017 - 11/2018

● Counted cash in register drawer at beginning and end of shift Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance

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Mentored new team members on POS system operation, customer service strategies and sales goals

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Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

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Answered questions about store policies and concerns to support positive customer experiences

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Operated cash register for cash, check and credit card transactions with 99.9% accuracy

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