Medical Assistant Office

CONNIE ROLLINS

***** ***** ****** ** ********, VA, 22701 540-***-**** ********@**************************.***

CAREER OBJECTIVE

I seek to obtain a full-time Office Administrative position. I am a diligent, detail-oriented professional with impeccable customer service skills. I am a confident and personable team worker with proven ability to lead effectively with 30 years of experience in the medical office assistant field.

PROFESSIONAL EXPERIENCE

DR. SUSAN K. FITZGERALD, M.D.

ASHTON AVENUE FAMILY MEDICINE (FORMERLY GAINESVILLE FAMILY PRACTICE)

8100 ASHTON AVENUE, SUITE 207, MANASSAS, VA 20109

Office Manager, August 2002 – Present

Registered Medical Assistant – April 2003 to Present

Office clerical duties: including but not limited to typing, filing, photocopying, data entry, scanner, calculator and multi-line telephone system

Medical Casse File System Information - Maintenance and Retrieval

Medical Billing & Payments to include Third-party billing and reimbursements

Answer telephones and direct calls to appropriate staff.

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Utilize voicemail messaging systems, word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Experienced and proficient in telephone and in-office medical office appointment scheduling, using

E-Clinical works software program.

Personally greeting and accommodating medical office patients using excellent interpersonal skills and organizational ability.

Serves as an intermediary between health care insurance companies and patients, physician and hospital, seeking insurance coverage approval of various medical tests and procedures for patients.

Handles the requests by telephone and email to initiate new case files and coordinates the approval or denials of the request based on clients’ insurance company decisions

Performs all Billing and in-house collection with a successful return rate

Performs A/R and A/P of patient accounts, initiates refunds for overdue payments

Perform In-office chart auditing to correlate data with insurance companies

Locate indigent programs for patients with financial burdens

Solve issues relating from Pharmacy to in office issues to home deliveries of equipment/supplies or medicine

Formal contact for patient complaints

Order office supplies

Work closely with physician and advisement on practice insurance contracting

Clinical Experience: Registered Medical Assistant – 4/2003 to present

EKG, Injections, CPR, IV’s, Phlebotomy, Blood pressure, Chart documentation

EDUCATION

CULPEPER HIGH SCHOOL

CULPEPER, VA

High School Diploma (Jun 1985)

ADDITIONAL SKILLS

Composing, formatting and editing medical correspondence

Effective Team Leadership Skills

30+ years of Medical Office Experience with both Clinical Managerial and Practice Administrator

Fully proficient in Medical Billing System - CPT HCPCS and ICD9-10

Manage daily operations of the practice while maintaining a professional workplace

Schedule physician and staff monthly schedules to include scheduled vacations and PTO

Interview and hire new employees with potential with a zero percent office turnover

Attend monthly area managers’ meetings to keep the physician and staff up to date on new policies and procedures

Arrange continuing education for staff and physician development

Hold weekly team building activities to keep the employees engaged and charged

REFERENCES

References available upon request

Contact this candidate