Natalie L. Woods

**** *** ***** ******

Apt. ***

Windsor Mill, Maryland 21244

757-***-****

Email: addft6@r.postjobfree.com

Career Goals An upwardly mobile, challenging position that will allow me to utilize my well rounded abilities while utilizing the extraordinary talents of a well diversified background in the international warehousing and transportation industry.

Qualification

Highlights Exemplary soft skills include but not limited to: excellent verbal and written communication skills, superior interpersonal skills, demonstrated initiative, demonstrated experience leading staff, ability to follow instructions and complete assignments in a timely manner, proven experience dealing with crisis and ability to create processes that best benefit the entire team while fostering and maintaining a positive environment

Competencies: Possess strong oral and written communication skills that communicate with others effectively, clearly and concisely, customer oriented but also able to follow company procedure, able to get along with varieties of personalities and individuals while maintaining a professional, agreeable atmosphere

Experience The Matworks, LLC, Beltsville, Md. Account Manager May 2018 to present

Act as the main point of contact for my assigned accounts

Responsible for understanding the needs of external customers and works with internal teams to deliver those needs.

Report directly to the Manager of Account Management

Assist and work in conjunction with Account Management staff to facilitate smooth office operations

Provide material and freight quotes and manage the order process for incoming purchase orders from beginning to end.

Track and investigate action items presented via contractors, clients and internal departments, resolve/troubleshoot any bottlenecks to achieve on-time processing and shipment goals.

Place orders in ERP system and follow up on orders via morning reports

Provide exceptional customer service and address customer questions/concerns within 24 hours.

Perform take-offs and quote jobs for customers.

Assist accounting with requests on resolving billing issues.

PGS USA, LLC, Baltimore, Md. Administrative Assistant/ Logistics Coordinator

June 2016 to May 2018

Responsible for handling key accounts including taking orders and entering order information directly into warehouse management system accurately and on a timely basis

Responsible for setting up inbound and outbound documentation for inventory

Responsible for creating Bills of Lading for drivers as they arrive to pick up material

Responsible for providing daily activity reports regarding inbound and outbound material to customer service group in New Orleans

Responsible for ordering all supplies for warehouse use

Responsible monitoring costs and invoicing charges to customers in accordance with the rates provided under the service contract agreement

Dispatch and monitor domestic materials for distribution to customer’s instructed destinations

Pacorini Metals, USA, LLC, Baltimore, Md. Account Specialist

March, 2014 to June, 2016

Responsible for setting up new accounts ensuring that all information regarding the account is included to ensure accurate inbound and outbound performance

Responsible for handling key accounts including taking orders and entering order information directly into warehouse management system accurately and on a timely basis

Responsible monitoring costs and invoicing charges to customers in accordance with the rates provided under the service contract agreement

Responsible for contacting domestic vendors to facilitate the timely delivery of goods ordered to company warehouses/stores

Monitor costs for movement and ensure they are kept to minimum amounts with maximum returns

Dispatch and monitor domestic materials for distribution to customer’s instructed destinations

Set up warranting processes for London Metal Exchange clients ensuring integrity of the material until material is distributed per customer’s instruction

CPG Distribution Services, Inc., Norfolk, Va. Logistics Coordinator

December, 2012 to March, 2014

Responsible for setting up new accounts ensuring that all information regarding the account is included to ensure accurate inbound and outbound performance

Responsible for handling key accounts including taking orders and entering order information directly into warehouse management system accurately and on a timely basis

Responsible for assisting and providing information to customers on service capabilities, rates and equipment availability

Coordinating with the distribution center floor to ensure accurate distribution of customer stock is distributed to the correct parties

Responsible for invoicing charges to customers in accordance with the rates provided under the service contract agreement

Coordinate and dispatch transportation companies, and other 3rd parties regarding information on special services, customer instructions and shipment status

Responsible for invoicing charges to customers in accordance with the rates provided under the service contract agreement

Haynes Furniture Co., Virginia Beach, Va. – Logistics Coordinator

December, 2011 to November, 2012

Responsible for scheduling daily movements of corporate drivers within the Hampton Roads area from the ports to Haynes/The Dump facilities

Responsible for contacting domestic vendors to facilitate the timely delivery of goods ordered to company warehouses/stores

Monitor costs for movement and ensure they are kept to minimum amounts with maximum returns

Dispatch and monitor import and domestic freight movements within the United States

Coordinate intermodal logistics for import moves between vendors and truckers

Schedule and coordinate delivery appointments for freight from vendors to Haynes/The Dump facilities

Assist other team members and/or departments (buyers) as necessary in completing daily duties

Monitor corporate drivers to ensure timely movement of containers and company trailers to and from Haynes / Dump facilities

Monitor drivers’ time on the road to ensure it was within the Department of Transportation

legal requirements

Assist incoming customer calls to direct them to the correct departments

Interests Interior design, reading, dance, music, martial arts

Education Graduate- May, 1985 Kee Business College, Norfolk, Virginia

Computer Administrative Assistant

Graduate- June, 1980 Norlina High School, Norlina, North Carolina

General Business GPA 3.6 (top 10%)

References Available upon request

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