Amitesh Bhatt Mobile: +91-987**-*****

E-Mail: addfsv@r.postjobfree.com

Professional Synopsis

Certified Prince2 Foundation & Practitioner.

Overall career spanning in Project Management, Process management, Training, Support, Quality, and process improvement, driving business process performance by managing people, process & partners

Currently working on streamlining Global Discounting & Quoting for Red Hat.

Managing global & regional teams supporting Sales, Marketing and Services Organization

Extensive exposure of working with multi-cultural/global people while being part of the Global Deal Desk Team & worldwide CRM Ops Team as Project lead, BPA and Process lead.

Demonstrated track record of sustained high performance

Experience of implying Lean and Six Sigma methodology to improvise & streamline business process performance

A keen analyst, highly skilled in understanding customer requirements, quick to identify & formulate strategies to improve business process performance

Skilled in handling stakeholder satisfaction issues, identifying & developing areas of process improvement opportunity to meet organization’s csat goals

Effective communicator with good relationship building & interpersonal skills.

Strong analytical, problem solving & organizational abilities.

Languages- Hindi, English Fluent & Spanish as beginner SKILLS

Prince2 Foundation & Practitioner certified.

Global Sales Operation management & Project Management- PMP Trained.

SAP CRM/ECC Sales, Marketing & Services Functional exposure and Consulting.

End to end Sales cycle & operational knowledge including discounting & quoting business needs.

Business Process Excellence Start-up / Turnaround/ Change Management.

Change Request Management in ERP systems.

Product Management in SAP CRM

SAP BI & SFDC reporting.

Team and People Management.

MS Visio, MS Office Suite, Lucid Process Mapping. Career Outline

Sr. Business Process Analyst

Red Hat Pvt. Ltd. (Jun’18– Feb’20)

Responsibilities:

Directly engage with the Sales, Sales Operations, and other business teams to identify and manage improvement opportunities

Incorporate data analysis, program and project management, and business process improvement methodologies to lead cross functional changes Amitesh Bhatt Mobile: +91-987**-*****

E-Mail: addfsv@r.postjobfree.com

Work with the Regional Sales Operations team to guide the implementation of global projects

Support management of business processes and governance

Understand the Red Hat Business Process Management Strategy and benefits it delivers to our stakeholders

Serve as a key interface for the business to engage and lead functional stakeholders and subject matter experts to gather business requirements to design core processes

Participate in the development of quality process programs with the Regional Sales Operations teams

Contribute to the development of a sustainable continuous process improvement framework to increase sales and operational efficiency

Collaborate with IT and System Change Implementation Leads to ensure the correct mapping and impact of business processes to business systems

Partner with relevant groups within the business to define requirements for process design, development and implementation of new business systems supporting sales

Measure performance and provides KPI's and metrics for key operational processes

Work with the business process manager to build a governance framework to capture and manage process change requests, assessing business impacts Project Managed/Participation:-

• Negotiation Authority Tiers (NAT) Project- Simplify & Standardizing Red Hat’s Discounting & Quoting processes. Designing global NAT tables to make discounting processes more compliant while reeving and analyzing current process gaps.

• Annual Spend Model - Current discounting structure is based in transactional model in Red hat. Responsible to find out solution design to be based on Annual Spend model according to customer segmentation.

• Apttus (CPQ/CLM) - Responsible for implementation of Discounting & Quoting processes of Red Hat into new system Apttus. End to end business process mapping, review, analyzing gap, requirement gathering and transitioning to new systems. Business Program Specialist (SAP CRM)

Agilent Technologies Intl. Pvt. Ltd. (Nov’10– Jun’18) Responsibilities:

Planning, directing, and managing designated projects related to SAP CRM Organization/Territory/Employee/Product Master Data Management

Lead of the Global CRM Business Support team to ensure objectives were accomplished in accordance with outlined priorities.

Consulting and testing for major/minor CRM enhancements.

Managing the various SAP CRM upgrades (EHP1 and EHP3) and major releases.

Analyzing results of operations to discover more efficient ways to utilize resources.

Coordinating the successful simultaneous development of several projects.

Managing SLA/TAT/BFT, documentation and related communication with Partners and stakeholders.

Team Lead for daily operations & Tier 3 global support.

Setup and execution of BCP (Business Continuity Plan) for the Global Business Support Process. Amitesh Bhatt Mobile: +91-987**-*****

E-Mail: addfsv@r.postjobfree.com

Co-develop, Improve, Operationalize and Execute Key CRM Processes.

Manage the Global Tier 3 Support for Regional CRM Support teams, around SAP CRM Organization/Territory/Employee/Product Master Data and Pre-Sales Transactional Data.

Project Manager for Performance Period Setup (partner with Quota Credit, GIPO, IT, Global Ops and WW Regional CRM Support Teams)

SAP CRM Master Data implementation for all acquisitions, Channel Splits, Org Splits, as well as introduction of new Sales Processes.

Reporting: Develop, Improve and Operationalize key reports (ad-hoc and scheduled) for both operational, KPI, and control reports, in support of full adoption of the CRM platform and key initiatives in CRM Operations.

Responsible for appropriate resource management, performance management, training, mentoring and onboarding for CRM Ops Team.

Project Managed/Participation: -

• Cognizance Lean Project- Setting up the standards to maintain high quality of Employee/Organization/Territory/Security data.

• SAP Identity management- Participated in the implementation and upgrade of SAP IDM.

• Performance Period Setup Project- Project Manager for half yearly Channel split, account shift, Sales force integration, Business model changes, User integration, Organization structure updates, Territory assignment changes.

• Optimus Project- Worked as Project Lead for testing system environment & consulting.

• mCRM mobility Project- Worked as Lead from Business side for Employee Org set up & Business testing for SAP CRM Mobile app deployment for Sales Users.

• PPS overlay Automation Project- Project Manager for Automation of Performance Period Set up Overlay. Worked with Developer to develop a tool in SQL

• Denali Project- SAP CRM Project for Service level implementation for LSCA Business of Agilent. Participated as Lead for CRM User integration, Organization Management.

• Employee Data Management Project- Automation and Process improvement of Employee Master Data setup within SAP ECC and SAP CRM Platform. Covering Global Users for Sales, Marketing and Services

• CRM Performance Workshop- Led a team of SME’s to test & provide the improvement areas of Sales/Marketing performance issues.

• Project Uno- Working as a track lead from business side for Profit Center changes in SAP CRM for employee data management.

• Project Dako- New Acquisition done by Agilent. Project Manager for Sales/Marketing/Services Employee Org and Security integration track for SAP CRM Integration Achievements:

Global GIS Award for FY16

Nominated for the “ Be Agile Award” at Agilent in FY15

Received the “ Be Curious award” in FY13

Received multiple “Great going” & “Performance awards” during the tenure

Received recognition for multiple project contribution (mCRM, Denali, Optimus, Single Sign On, EHP3 upgrade, DGG merger, PPS Cycle, Topaz, EDM project, Uno and DAKO) Assistant Manager

Amitesh Bhatt Mobile: +91-987**-*****

E-Mail: addfsv@r.postjobfree.com

Arcux Bar Zone Impex Pvt. Ltd. July’09-Oct’10 2010 Arcux Bar Zone Impex (ABZI) provides innovative, quality customizable food & beverage storage and serving solutions. ABZI is a national leader and specialist in providing commercial bar, beverage dispensing System and beverage systems, residential under counter refrigeration, wine stations, wine cellar cooling units and various brewery fittings.

.Responsibilities:

Worked as Assistant Manager for Project Handling Team

Trained the marketing team for all the new products launched.

Creating Brand Building strategies, associating with clients, presenting company’s range of home bar products.

Understanding diverse, specific client needs; collaborating with Managers for fulfilling those needs.

Visiting different starred hotels and bars of repute to offer and sell bar designs and accessories.

Ensured end to end project execution from Customer Quotation to Delivery

Analysing the overall customer requirements and designing appropriate solutions in terms of outcome and strategies.

Charting out various evaluation strategies.

Achievements:

Recognized for diversified Customer Handling

Managed valuable projects for company for reputed hotels/restaurents In-Flight Executive

Jet Airways (I) Pvt. Ltd Jan’08 – Jun’09

Responsibilities:

To do Quality checks / audits of In-flight SOPs

Responsible for the Safety of the Passengers and aircraft.

Responsible for In-Flight Crew Management

Maintaining communication between cockpit and cabin

Providing First-Aid or any assistance to the passengers, if required. Achievements:

Was Promoted to In-Flight in charge in 6 Months.

Was awarded for maintaining top level safety norms ACADEMIC QUALIFICATION

One year PG Diploma in Management from Welingkar Institute, Mumbai

B.Sc. (Mathematics), from Dr. H.S. Gour University, Sagar M.P.

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