Contact

Address:

Fresh Spot Hypermarket bld, AlNahda, Dubai.

Phone:

+971*********

Email:

addfso@r.postjobfree.com

Social Media

Youtube -- Kelvinjay

Instagram – Kelvin099

OGBONNA

CHIGOZIE

Summary

Customer service professional with a demonstrated commitment to providing incredible service for the past 6 years. Strong communication skills that allow me to listen to a customer’s problem and suggest acceptable solutions. Quick and thorough decision maker with the ability to resolve customer concerns while keeping everyone satisfied.

Skill Highlights

Excellent Multi-tasker

Strong decision maker

Complex problem solver

Conflict Resolver

Good Listening and Communication Skills

Service-focused

Experience

Sharaf Dg, Dubai, U.A.E

Customer care Representative/Sales Executive - 2015 to 2019

Discussed warranty details with customers and recommended products and services to them based on listening to their needs and interests.

Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments.

Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.

Sharaf Dg, Dubai, U.A.E

Call Center Representative, - 2014 to 2015

Answered daily calls from customers in a high-volume call center regarding service problems, product order progress and other concerns.

Recognized as a top call center agent with above average satisfaction rates on monthly customer service surveys.

Education

Bachelor of Science: Urban and Regional Planning -

Abia State University, Uturu, Abia, Nigeria

Certifications

C.E.O Gold Awards, C.E.O Silver Awards, Highest Achiever Awards