Manager Service
Resume:
Raul Echeverria
Miami, Fla. **155
addfpk@r.postjobfree.com
Overview
• Over 25 years of progressively developed responsibilities throughout South, Central America and the Caribbean to include: regional operations, customer support, hi-tech service & repair, business strategy development & implementation, Strategic Project Management and development, third party vendor, channel management, new business ventures & integrations, geographical & ‘ground-up’ territorial expansions, team building and management of cross-functional teams, 3rd party / service partner evaluation and development, creation of efficiencies, operational optimization, and business scalability
• Comprehensive management of both domestic and international clients in a multi-cultural/lingual working environment, throughout Latin America, the United States, and globally. Actively having worked in Argentiona, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Mexico, Panama, Peru, Puerto Rico, Nicaragua, Paraguay, Uruguay
• A history of consistently meeting and exceeding both client and business objectives through innovative solutions and development of strong directional metrics with an emphasis on customer service, vendor relations, management, and partnerships
• A strong reputation for ‘ground-up’ innovative solutions to bridge client needs with business strategy; helping to develop and define new customers and business opportunities, expansions, raising customer service standards, reducing expenses, while navigating complex regulatory and/or government requirements
• Winner of Medtronic’s CEO ‘Star of Excellence Award for Innovation, Strategy, and Results’ in 2019 PROFESSIONAL EXPERIENCE
MEDTRONIC; January 2015 – December 2019
Regional Director, Latin America, Operations Strategy, Mergers, Integrations, Acquisitions, and Divestitures Medtronic; plc Latin America Region – Miami, FL
Successfully lead cross-functional teams in the Latin America Region through the planning, strategy development and execution of both business acquisition integrations and divestitures by Medtronic. Involved every facet of the business, from Customers and Sales, to Operations, Regulatory, Legal, and Fiscal. Developed significant innovations that not only allowed Medtronic to meet or beat it’s regional divestiture objectives, but were applied to countries throughout the world that resulted in significant savings and service criteria being achieved. Recognized and received Medtronic’s ‘Start of Excellence Award’.
2
Sr. Director of Supply Chain Operations, Strategy, and Integration for Latin America Medtronic; plc Latin America Region – Miami, FL
Ownership and the development of direction for the regional integration of post-acquisition regional Supply Chain operations, with the development of strategic projects, throughout the region. The analysis, alternative development, recommendations, and ultimately the implementation of operational consolidation projects, designed for Quality, Regulatory and Growth objectives on a site specific basis while adhering to Global Standards, while developing, managing, and leveraging Global Service Providers, are a comprehensive part of my responsibilities. The creation and leveraging of economies of scale through the development of a cumulative operational bases in order to reduce cost per unit; both legacy business operations throughout the region, is the area where I am driving and exceeding results. COVIDIEN MEDICAL DEVICES; June 2012 – January 2015 Vice President of Operations; Supply Chain Operations and Logistics for Latin America Covidien Latin America Region – Miami, FL
Total management, oversight, and accountability of all Supply Chain verticals for the Covidien High Tech Medical and Surgical Devices business throughout the Latin America Region; some 21 countries. Responsibilities were to meet and exceed both client and business strategic objectives and expectations in a very challenging region of the world. My role was to effectively to manage, develop, oversee, and incorporate accountability into every aspect of the Supply Chain throughout Latin America in a business growing in excess of 27% per year, while assuring tactical, strategical, and global alignment with both regional and global business requirements are met. All elements of Supply Chain: Distribution, Warehousing, Import, Export, Trade Compliance, Demand & Supply Planning, Transportation, Customer Service, Inventory Management, Forecasting, Operational Regulatory and Legal components, with their associated budget and expense components, are overseen, planned, measured, and have been substantially improved over the length of my tenure while in my current position
UNITED PARCEL SERVICE 1986-June 2012
Director Latin America Region Logistics and Distribution Product Manager for High Tech and Service Parts Logistics 3/11-6/12
UPS Latin America Region – Miami, FL
Requirements of this position were to develop the Logistics and Distribution Products in the Latin American geography in order to align both client contractual obligations with internal business performance and financial objectives. This position coordinates the needs of multiple-clients with the internal functional, regional, and in-country resources required to achieve service metrics, develop and execute contracts, assure business compliance standards are met, and that financial indices are developed, monitored, met at every level. City, Station, and General Operations Manager: Miami Station 7/03-3/11 UPS Supply Chain Solutions (SCS) – Miami, FL
Responsible to oversee and manage Miami based Supply Chain third party logistics operations: Service and operating metrics, P&L responsibilities, business development and sales, business plan development and adherence, internal and regulatory compliance, functional support teams, Latin America air and ocean hub/gateway operations, import, export, warehousing and distribution, brokerage, and client escalations / resolutions. 3
Director of Operations & Industrial Engineering, Latin America Region 4/00-7/03 UPS Logistics Group (UPSLG) – Miami, FL
Co-founder of this division for UPS in Latin America in 2000. Directed all facets of operations, inclusive of: strategic planning, development of existing and potential client revenue base, profit and loss, establishment and maintenance of service quality indices, import & export compliance, business plan creation/adherence, corporate reporting, transportation procurement, leveraging of economies of scale, inventory and parts planning functions, facilities design, team development, client implementations, development of long range planning, asset utilization, exception management processes, as well as coordination of internal/external operational systems development.
Division Manager: UPS Service Parts Logistics 8/99-4/00 UPS Service Parts Logistics (SPL) - Miami, FL
Founded this business unit for UPS in Latin America in 1999. Ground up evaluation and development of UPS’ Service Parts Logistics tech sector post sale support market, gathered competitive information, and established UPS Service Parts Logistics’ ‘go-to-market’ strategy for the Latin America Region. A key component of the strategy I developed was the recommendation for UPS to make a targeted acquisition (Comlasa) for expedited market entry and control. I was subsequently put in charge of the acquisition and integration team, post-acquisition by UPS in July 2000. I managed some 1,200 employees throughout the Mexico, South and Central America, and the Caribbean. Marketing Manager of Strategic Planning for Latin America 12/97-8/99 UPS Americas Region - Miami, FL
Domestic Distribution, Hub, and Operations 1986-12/97 UPS South Florida District – Miami, FL
Multiple Operational, Hub, Distribution Center Operations and Industrial Engineering assignments with increasing and progressive areas of responsibilities; based in Florida for U.S. based domestic distribution requirements
EDUCATION & PERSONAL INFORMATION
Education:
High School Diploma; Belen Jesuit Preparatory School Associate of Arts (AA); Business Administration, Miami Dade Community College Bachelor of Business Administration (BBA); Marketing, Florida International University Bachelor of Business Administration (BBA); International Business, Florida International University Languages:
English (Fluent), Spanish (Fluent), Brazilian Portuguese (Base Understanding)
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