Abby Speight

480-***-****

*** * ******** **, ********, AZ 85249

addfnx@r.postjobfree.com

PROFESSIONAL SKILLS & STRENGTHS

Client-focused relocation professional with experience in team development, process improvement, account management and client success. Additional proven capabilities in nurturing client relations, increasing performance metrics, developing innovative solutions and guiding teams toward improving service delivery.

Strengths in emphasizing relational aspects of sales with people at every level of client’s organization and identifying “key” decision makers for increased penetration into existing accounts. Focused on being the client’s advocate, raising customer satisfaction and retention.

Adept at creating loyalty with clientele by maintaining open and honest communication and being a reliable resource for timely and relevant information.

Effective communicator with extensive experience in face-to-face client interaction, presentations, and public speaking, with the ability to tailor information to different audiences.

Superb analytical, follow-up/follow-through, problem solving, and organizational skills. Enthusiastic, creative individual with a positive, can-do attitude. Expert at multi-tasking and always a team player.

PROFESSIONAL EXPERIENCE

Chamness WorldWide, Chandler, AZ 2/17 – to present

Client Services Director

Hire, train, and evaluate team of operation managers servicing client authorizations.

Manage day to day activity of the team, ensuring the philosophy is adhered to in all client, assignee, and supplier relationships.

Responsible for relationship with multiple corporate clients, including managing their expectations and needs, keeping in mind the overall philosophy of the client.

Consult with client to develop and enhance their domestic and international destination services policies

Client first-point escalation contact for efficient and effective problem resolution.

Responsible for monthly, quarterly, and year end reports and reviews for client.

Meet face-to-face with clients on regular basis for account reviews, process changes, implementation meetings and process improvements.

Actively participate in proposal/contract writing and customer presentations.

Horizon Home Health & Hospice, East Valley, AZ 4/13 to 2/17

Marketing Manager: 10/15 – 2/17

Supervised, coach, and counseled marketing team.

Coached marketers on how to improve their referral volume through the retention and penetration of existing accounts as well as how to successfully identify and win over new target accounts.

Through accompanied ride-alongs and one-on-one meetings, helped marketers identify ways to maximize their efficiency.

Other duties included interviewing potential marketers, developing and enforcing Performance Improvement Plans and termination of underperforming employees.

Continued to perform sales functions of Community Liaison as described below, performing at 125% to plan.

Community Liaison: 4/13 - present

Managed territory and market home health and hospice services to physician offices and case managers. In 2015 was number one out of five community liaisons and ended year at 110% to sales plan, promoted to management position.

Developed territory using strengths in account management to ensure long term loyalty of accounts.

Achieved year-over-year growth while marketing into a highly competitive marketplace.

Conducted multiple face-to-face meetings with physicians and their staff in order to cultivate, maintained and increased referrals for home health and hospice patients.

Cold-calling, prospecting and building relationships to increase account penetration, revenue growth and customer satisfaction.

Developed and implemented effective sales plans in order to penetrate new accounts and increase production from existing accounts.

Continually ensured referral sources and their patients were experiencing exceptional service and care.

Effectively problem-solved when service issues arose to correct errors and preserve relationship with accounts.

Tailored services to fit with each accounts’ needs in order to garner and increase referrals.

Effectively edged out competition by becoming an invaluable resource to referral sources through superior customer service and reliable service delivery.

Areté Sleep Health, East Valley, AZ 10/07 to 5/11

Territory Manager

Responsible for consultative yet persuasive sales and marketing to primary care physicians, neurologists, pulmonologists, cardiologists and internal medicine physicians.

Conducted face-to-face meetings with physicians and their staff in order to cultivate, maintain and increase referrals for sleep studies and durable medical equipment.

Developed territory using strengths in account management to ensure long-term loyalty of referring offices.

Successfully increased referrals each year through exceptional customer service, knowledge of industry, services and products as well as maintaining creativity and drive to navigate a changing industry.

Achieved 110% to sales plan in 2008 and by 2011 increased referrals to 165% to plan.

Chamness Relocation Services, Chandler, AZ 4/03 to 10/07

Client Services Manager

Account manager for multiple international and domestic clients with primary focus of forging, strengthening and preserving lasting and trusting relationships.

Daily responsibilities included ensuring service deliveries were within appropriate client guidelines and expectations.

Maintain service level agreement (SLA) compliance while delivering exemplary customer service.

Manage, motivate and coach operations team servicing accounts.

Client first-point escalation contact for efficient and effective problem resolution.

Ensured programs and service delivery consistently exceeded client expectations.

Meet face-to-face with clients on regular basis for account reviews, process changes, implementation meetings and process improvements.

Actively participated in proposal/contract writing and customer presentations.

Relocation Coordinator

Delivered and counseled client relocation policies to transferring employees while delivering impeccable customer service.

Worked closely with relocation team, including account manager, property specialists and area consultants to ensure the transferring employee experienced a positive and seamless transition to new destination.

Single point of coordination for several phases of relocation on behalf of client as outlined in contractual agreements. Communicated proactively with clients daily to ensure satisfaction and retention. Promoted to Client Services Manager in 2004.

Alert Staffing, LLC, Tempe, AZ 6/01 to 4/03

Staffing Specialist

Recruited, interviewed, and tested candidates for temporary positions.

Matched qualified candidates with existing job orders, handled all fee and pay rate negotiations.

Performed reference checks on all applicants.

Coached applicants for effective interviewing.

Communications Coordinator

Processed weekly payroll for temporary associates.

Handled all customer service requests for associates regarding payroll questions and discrepancies.

Provided administrative support to the Branch Manager and two Staffing Specialists.

Responsible for phones, customer service, typing correspondence, processing weekly reports, A/P, and data entry. Promoted to Staffing Specialist in 2002.

EDUCATION

Arizona State University; Tempe AZ 8/94 to 5/98

Bachelor of Arts in Journalism

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