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Customer Service Home Health

Location:
Columbus, OH
Posted:
May 26, 2020

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Resume:

Drasti Patel

**** ***** **

Columbus, Ohio, *****

614-***-****

addfnb@r.postjobfree.com

WORK EXPERIENCE

Molina Healthcare, Columbus Ohio

Associate Analyst, September 2019- Present

Responsible for accurate and timely maintenance of critical provider information on all claims and provider databases

Maintains critical provider information on all claims and provider databases. Synchronizes data among multiple claims systems and application of business rules as they apply to each database.

Analyze and interpret data to determine appropriate configuration changes

Accurately interprets specific state and/or federal benefits, contracts as well as additional business requirements and converting these terms to configuration parameters

Handles coding, updating and maintaining benefit plans, provider contracts, fee schedules and various system tables through the user interface

Mount Carmel Behavioral Health Columbus Ohio

Admission Assistant/Trainer, Feb 2019 – December 2019

Strong organizational and time management skills with the ability to set priorities to achieve short- and long-term goals.

Worked closely with customer service representatives and clients to determine project scope and developed innovative, customized solutions that best fit their insurance underwriting needs

Coordinated and collaborated with client representatives, IT analysts and other teams to ensure a successful database implementation for new clients

Provided prompt, courteous service in troubleshooting various application and system issues by asking pertinent questions and gathering relevant information from the client.

Teach classes or assist other Patient Care Liaisons in a classroom and work setting.

Delivers training to new and existing employees across the enterprise.

Supervise a team of new hires and provide direct feedback on performance and behaviors

LA QUINTA INN AND SUITES, Columbus, Ohio

Business office Manger Feb 2015 - Jan 2019

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

Organize workflow and ensure that employees understand their duties or delegated tasks

Monitor employee productivity and provide constructive feedback and coaching

Receive complaints and resolve problems

Prepare and submit performance reports

Hire and train new employees

Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

PREMIER HOME CARE LLC, Columbus, Ohio

HR Generalist/HHA, Oct 2016 – Nov 2018

Manage Staff Schedule

Check and approve daily shift audits

Approve timecards and make payroll for the employees

Prepared new employee files

Assisted with new employee background checks/benefit enrollment

Performed customer service functions by answering employee requests/questions

NATIONAL CHURCH RESIDENCES, Hilliard, Ohio

Universal Worke/Lead Management, May 2015 – Apr 2017

Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.

Communicates professionally and effectively, verbally and in writing. Follows written and verbal directions. Reports any changes in physical or mental conditions on a timely basis.

Assumed the criteria and responsibility of a team leader by creating more production in the department to grow and exceed all sales, plans, and goals.

Documents resident information timely, accurately and confidentially according to the procedures set forth in the electronic medical record system.

Practices universal precautions. Uses protective equipment, follows infection control protocol standards, policies and procedures.

EDUCATION

Franklin University, Columbus, Ohio

Master in Healthcare of Administration, 2020

Franklin University, Columbus, Ohio

Bachelors in healthcare Management, 2019

Felbry College of Nursing, Columbus, Ohio

LPN, Jun 2017

Hilliard Davidson High School, Hilliard, Ohio

High School Diploma, May 2013

ADDITIONAL SKILLS

●Proficient in Microsoft Word, Excel, Outlook and PowerPoint

●Inter-personal, phone, and digital communication skills

●Ability to work with several operating systems, including Windows, Mac OSX

●Good mechanical and practical problem-solving skills

●Strong organizational skills.

●Collaborative and Organized.

●General knowledge and proficiency in Tutoring for 2 years.

AWARDS AND HONORS

●Certified Phlebotomy Technician (2016)

●Certified Home Health Aide (2015)

●Certification of Volunteering at Riverside Methodist Hospital (2013)



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