Dawn Rivera

*** ******** **, ********, ** *****

815-***-****

addflh@r.postjobfree.com

Work Experience

Tek System at ULTA Beauty July 2017 to Present

IT ANALYST – TECHNOLOGY

Order all telecom services Ethernet, Broadband, T1, DIA, and VOIP, and POTs lines for new and established stores.

Single point of contact for vendors and access providers to order services.

Identifies and escalates risks, issues, and gaps that could impact timelines, with installation of network and/or services.

Maintain and manage circuit inventory both internally and with telecom and billing partners.

Understands construction dependencies including fiber builds, structured cabling, permit dependencies, and right of entry.

Ability to prioritize and handle multiple concurrent project tasks, work under pressure, and ensure high-quality deliverables and outcomes.

May interface with customers during installation of telecom services.

Act as a liaison between carriers and billing partners, managing relationships including billing, service, SLA’s, pricing and disputes.

Collaborate with key business partners to obtain supporting information

Develop materials to document operational end-to-end process flows

Able to manage orders that require technical knowledge.

Proficient in MS Office Tools (Excel and Word), AT&T Business Direct, Cass Billing System

KeHE Distributors September 2015 to July 2017

Pricing Specialist

Maintain distributors and vendors standards policies and procedures

Communicated with vendors and buyers as well as managers to ensure freight is properly priced, execute marketing changes.

Enter and analyze pricing and sales data, including confirming accuracy via AS400

Excellent interpersonal and team work skills, effective written communication and numerical skills

Ability to learn quickly and to apply new tools and techniques, work independently, take the initiative and have high level of ownership

Proficient in spreadsheet and database programs, such as Microsoft Excel, AS400, Resolve, Greenhouse Training

aap3 at AT&T October 2013 to September 2015

Project Manager for State Farm and Home Depot Network Upgrade

Manage expenses between local exchange company and the field resource team cost per site visit. Keep orders up to date daily, with any and all changes, updates reported by the local exchange company and the field resource team.

Maintain records in the database on a daily basis for accurate reports.

Ability to work with the customer and field resources, troubleshoot, multi-task and function independently.

Interact with State Farm Agents and Property Managers on project schedule, gain certificates of insurance as well as right of entry documentation.

Interact with field resources on issues, changes, and closure documentation.

Research and resolve issues from property managers and owners of building in various areas of the United States and Canada.

Work with Order Management teams to get orders issued for field site visits, Purchase Order’s issued to sub-contractors.

Coordinate with State Farm agents and Home Depot sites on site readiness to upgrade their internet

Create and implement training documents for Nortel phone system and invoicing for the RCCF’s (billing)

aap3 Project Manager for State Farm and Home Depot Network Upgrade

Project with State Farm Upgrade ran from October 2013 through September 2015, gained lateral move to assist with Home Depot Upgrade March 2014 through September 2015.

Working knowledge of multiple business software packages MS Office, MS Outlook MS Excel.

AT&T June 2003 to May 2012

Senior Specialist – Network Support

Responsible for working within a Call center environment to provide front line troubleshooting for MIS (Managed Internet Service), Private Line, ISDN, MPLS, Frame Relay, ATM and Voice circuits as well as with Frame and ATM Switches to test and troubleshoot circuits, check settings and bounce and reset PVC’s.

Worked with Cisco routers, CSU’s, DSU’s diagnostic lines and tools

Utilized systems for trouble tickets and tracking AOTS (Remedy), BMP, Greta, TBS (Metasolv)

Provided technical customer care for issuing and resolving trouble tickets in Frame Relay, Private Line, MIS (Managed Internet Service), T1’s through to OC3’s

Coordinated testing between AT&T, access providers, customers, various groups or vendors

Provided direction or path forward in testing scenarios, re-routed Toll-Free numbers on an emergency basis and made changes/updates to routers

Developed customer relations by providing timely on-going status of updates and customer escalations

Partnered with customers and various access providers to verifed equipment and circuit were functional

Education

DeVry University-Illinois Associate's Degree Electrical and Electronics Engineering Graduated 2002

William J Bogan General Studies Diploma 1986

Volunteer Experience

Homer Stallions Football and Cheer January 2008 – January 2013

“Jack of All Trades”

Homer Stallions organization is devoted and committed to the development of fundamental youth cheer and football skills ranging levels of play ages 5-14. Including teaching and development of good sportsmanship, teamwork, discipline, respect, and hard work toward a common team goal via organized practices led by dedicated coaches.

Lockport High School Football Booster Club January 2010 – January 2012

Secondary Assistant Secretary

Committed to the development of high school students, enhancing skills at the Varsity level. Encouraging the development of good sportsmanship, teamwork, discipline, respect, and hard work toward a common team goal via organized practices led by dedicated high school coaches.

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