MARGARET RUGURU MURAYA

Abu Dhabi : +971-**-***-****

addfi6@r.postjobfree.com linkedin.com/in/margaret-muraya-3191ba147/ PROFILE AND ABILITIES

Enthusiastic customer service professional with experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual. Competent team player who can successfully inspire fellow colleagues.. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, EXPERIENCE

07/2018 – 05/2020

CASHIER / RECEPTIONIST, TIPS AND TOES BEAUTY AND SPA

Welcoming guests both in person and on phone

Directing clients according to the department directories

Answering phones and making booking for clients

Calling clients and confirming their bookings

Maintaining proper hygiene standards in the reception

Sending and receiving emails

Collecting and maintaining client profiles eg phone numbers, emails and birthday dates.

Making sure the clients receive the specific services they asked for and are satisfied with the outcome.

Upgrading the services and selling retails.

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

Balancing the cash register and generating reports for credit and debit sales.

Processing refunds and exchanges, resolving complaints.

Bagging or wrapping purchases to ensure safe transport.

Other responsibilities include notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.

2

10/2017 – 01/2018

CENSUS ENUMARATOR, KENYA NATIONAL BUREAU OF STATISTICS (PART TIME)

Ensured highest accuracy level of census information from each household visited from the assigned area.

Assisted residents with reading forms and answering any questions they may have. 05/2017 – 08/2017

ADMINISTRATIVE ASSISTANT (ARCHIVES AND RECORDS MANAGEMENT), KENYA NATIONAL ARCHIVES (INTERNSHIP)

Wrote and distributed emails, letters, correspondence memos and forms

Filing and maintaining documents in the filing system

Maintaining contact list records

Submitted and managed expenses reports

Submitted weekly reports

EDUCATION

2013 -2017

BACHELOR DEGREE IN RECORDS MANAGEMENT AND IT

KENYATTA UNIVERSITY

Major: Records management and documentation services. 2009 -2012

HIGH SCHOOL GRADUATE, BIRITHIA GIRLS

DECEMBER 2013

CERTIFICATE IN MICROSOFT PACKAGE,

NATION CAMPUS

Microsoft office package

3

SKILLS

Superior conflict resolution and customer

service skills

Exceptional multi-tasking abilities

Listening and comprehension skills Able to

remain patient and calm in frustrating

situations

Able to work well and remain focused under

pressure

Organized and detail-oriented

Creative problem-solving and critical

thinking skills

Excellent written and oral communication

as well as conversational skills

Record-keeping and documentation skills

LANGUAGES

English Excellent

Swahili……… Excellent

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