Customer Service/Retail Cashier

Dear Sir / Madam;

I am seeking of a vacant position that suit your qualifications base to my experienced and intellectual capacity. I have proven my knowledge and efficiency to my previous employers. I am well-versed person who can work on minimal supervision, willing to take multi-task if it necessary needed and a very much eager person to learn more and to undertake new challenges. My years of working experienced in different field gave me the confidence to offer your company my services.

Kindly pleased accept my enclosed curriculum vitae in any case your company might have a vacant position that would fit my knowledge and work experience that I had undergo to my previous jobs. Thank you very much for your attention and I am looking forward to speak with regarding opportunities you have available currently or in the near future.

Respectfully yours;

Marie Louise S. Dela Cruz

MARIE LOUISE S. DELA CRUZ

Al Muraqqabat, Dubai,U.A.E

E-mail address: addfff@r.postjobfree.com

Mobile no: +971*********/ +971*********

WORK EXPERIENCES:

EMAAR ENTERTAINMENT GROUP, LLC.

December 30, 2012 – April 7, 2020

The Dubai Mall, Dubai, U.A.E

Position: Customer Service Representative (Guest Service Associate)

Description:

Assisting and orienting guests.

Engaged in cash handling.

Engaged in preparing and counting cash to be deposited to the bank in a daily basis.

Monitoring and updating reports through emails for weekly sales marketing.

Answering calls and sending emails in particular to birthday party, online vouchers, school tours & company team building queries.

Coordinating and organizing birthday parties.

Conducts highly customer service.

Conducts sales promotion.

Gulf Hotel Group

Gulf Brands International

December 22, 2009 - October 02, 2012

Adliya, Manama Bahrain

Position: Retail Cashier

Description:

Engaged in cash handling.

Conducts inventory of wines, beers, liquors, vodkas, etc.

Engaged in preparing and counting cash to be deposited to the bank in a daily basis.

Conducts high customer service to both wholesale and walk-in customers.

Conducting sales promotion.

Conducts inventory on a daily and monthly basis.

Allied Arms Company LTD.

Cinnabon & Seattle’s Best Coffee

July 19, 2007- August 25, 2009

Doha, Qatar / Manama, Bahrain

Position: Bakery Associate

Description:

Engaged in the proper preparation of foods as well as the specialty beverages to be serve.

Engaged in order taking.

Served guests and creates a warm and fun atmosphere for both guests and employees.

Giving information about food and beverages including their ingredients, preparation and accompanying items.

Engaged in baking.

Engaged in cash handling.

Offering taste samples for new promotional product.

Engaged in calibrating the espresso machine and checking the coffee beans to be served.

Engaged in making different coffee drinks.

Maintaining average sales per transaction.

NEC/TOPPAN CIRCUIT SOLUTIONS PHILIPPINES, Inc.; LISP II, PHILLIPINES

December 1, 2005 – March 28, 2007

Position: Quality Control/Assurance Inspector

Description:

Conducts and performs visual inspection of printed wiring board.

Performs repair inspection for a particular repair board.

NEC / TOKIN ELECTRONICS (PHILPPINES) Inc.; LISP II, PHILLIPINES

June 6, 2005 – November 5, 2005

Position: Production Operator/ST Pre-insertion

Description:

Conduct pre-insertion of ST-Base and ST-Make and Brake Contact point of EX- Power Relay.

Performs material handling for proper operation and monitoring output.

Heinz-UFC Incorporated, LISP I, PHILLIPINES

June 29, 2004 – December 11, 2004

Position: Research and Development Assistant

Description:

Conducts intensive research, sensory evaluation and analyses of food samples versus other product.

Performs substantial laboratory scaling through manipulation of different product ingredients for product development projects.

Conducts physic-chemical tests and evaluation which includes test of degree Brix, %salt, pH and viscosity of several company products.

Evaluates various intrinsic parameters of raw materials and finished goods through different tests and analyses which involve test of %moisture, %salt, total acidity and %starch with the use of modernistic and highly distinct equipment.

Conducts shelf-life monitoring and analyses of company products which include detection the reaction of selected alternative packaging material to product samples.

Character References:

Mr. Allan Gella - Assistant Operational Manager, VR Park, EMAAR Entertainment Group LLC., The Dubai Mall,U.A.E

Mr. Ron Peters - General Manager, Gulf Brands International, Gulf Hotel Group

Manama Bahrain

Mr. Wilfred Dela Cruz - Assistant Manager, Le Pien Qoutidien Restaurant,

Al Shaya Group,Dubai U.A.E

TRAINING:

EMAAR Entertainment Annual Training (2013 – 2017)

Selling skills

Step forward

Guest courtesy

Communication skills

Handling Complaints

Keep Kids Safe

STRENGTHS AND SKILLS:

Customer Service and Engagement

Have passion, drive and can-do capabilities.

Strong Communication Skills.

Quick Learner.

ACADEMIC BACKGROUND:

Primary / Secondary School

Pangil Elementary School 1989-1995

Balian National High School 1995-1999

Tertiary

Balian Community College,Phillipines 1999 – 2000

Computer Technician

Technological University of the Philippines, Manila 2001- 2004

Nutrition and Food Technology

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