Facilitator/ Instructor
Resume:
Michielle Cranford (mi-SHEL)
US: 254-***-****
ROK: 010-****-****
*******@*****.***
www.linkedin.com/in/michielle-cranford
Availability: 29 May 2020
Desired locations: Camp Humphreys, Osan, South Korea, Europe, UAE, Saudi Arabia, Qatar, Australia, Alaska, Arizona, California, Maryland, Ohio, Florida, Hawaii
Job Type: Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types, Intermittent, Internships, telework
Work Schedule: Full-Time, Part-Time, Shift Work, Intermittent, Job Sharing, Multiple Schedules
SUMMARY OF QUALIFICATION:
22 years of work experience within the faciliatory and instructors positions.
Ensures a timely and efficient delivery of Soldier for Life Transition Assistance Program (SFL-TAP) services to transitioned, i.e., separating/retiring Soldiers, DA Civilians and their family members.
Performed a variety of managerial and administrative duties in support of military families, with addition to the local community.
Able to write curriculum to cater to the needs of a class and team to be more effective.
Very knowledgeable in resume writing and can effectively train others professionally in this subject.
Organized and directed when training the costumers how to effectively hunt for employment.
Able to complete tasks in a clear, concise manner, with the ability to lead more than a team of 40 volunteers.
Executes briefings or counsels’ groups or individuals in reaching their career goals.
Creative and able to look at how to improve an area that is lacking.
Complies with rules, regulations, and policies of governing agencies and supervisory personnel.
Responsibilities include multitasking, communication by such means as holding conferences or briefings, telephoning, and sending written communications, organizing, and conflict resolutions.
Maintains confidentiality.
Maintain individual and class records using the school information system.
Demonstrates communication and interpersonal skills through all uses of media and print.
Resolves complex questions and problems in a timely manner.
Provides adequate information, plans, and materials for assigned class(es) or individuals.
Maintains accurate, complete, and appropriate records and files reports promptly by use of Microsoft Office, Excel, and PowerPoint.
Skilled in data entry and automated retrieval, the use of Microsoft Office products including, Excel, Word, PowerPoint, and Outlook.
Well organized and clean, in order to perform the daily job correctly and in the time allowed.
Highly diversified cultural background with multinational influences.
Able to multi-task in a high stress environment.
Proficient in instructing others to complete duties on time.
Able to travel and a licensed driver.
EMPLOYMENT HISTORY:
TAP Facilitator 12/2019-2020
Salary: P/T
Employer: SERCO INC.
Supervisor: Derek Walker, *****.******@*****-**.***
Okay to contact this Supervisor: YES
Duties, Accomplishments and Related Skills:
Facilitator/ Transition Assistance:
Assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.
Badges collected for training included:
Level 1 Certification
Our Business/Overview of DOL VETS TAP!
Serco Security Overview
When 2 Work Scheduling
Facilitator Training Techniques
DOL Employment Fundamentals of Career Transition (EFCT) (1 Day)
DOL Employment Workshop (DOLEW) (2 day)
Reporting
Travel and Expense Reporting
Level 2 Certification Course
Vocational Technical Workshop Facilitator Training
Writing an Effective Resume
Job Interviews
Level Three Certification
TVPO Evaluation Review
Virtual Training (with inclusion to TERF, SFL-TAP virtual center)
CUSTOMER SERVICE: Successful in meeting the mission of the company, by determining the core needs of military spouses and dependents by providing useful and updated training, and educational resources to better improve the overall qualifications of those seeking employment through the federal resume and application process. Implemented a career assessment program tool to determine skills, level of education, and abilities of job seekers and recommended courses of actions for employment with an optimum rate of reaching 65% in employment with a low drop rate.
Provides employment readiness services installation wide to 35,000 active duty Military Service Members: Spouses, active Reserve and National Guard, Wounded Warriors, Retirees, DoD Civilians, and all Family Members
Taught classes and seminars on resume writing techniques, self-assessment and career exploration, interviewing techniques, dressing for success, networking, and job-hunting navigation through Government Official websites such as O*NET, JAN, ect.
Works closely with Soldier For Life and Transition Assistance Program (SFL-TAP) in assisting 35,000 Service Members and Family Members transition from active service to the Civilian sector by providing assistance in employment and resume writing in preparation for Civilian employment; attend weekly Transition Assistance Program team meetings to discuss how to better track Service Members as well as market and encourage participation in the mandatory (SFL-TAP) program.
KEY ACCOMPLISHMENT:
Communicate effectively with Military clients, is always comfortable instructing and speaking in front of a group, be observant of others, possess the ability to engage an audience, and respond to inquiries independently. Customers become repeat clients from the enjoyment and knowledge given to them. High raved reviews from DGRs and colleges. Accomplished each requirement per class of 6-50 individuals that included over 3-4 classes in different locations around Korea per week, that met with the guidelines of the Department of Labor (DOL).
EMPLOYMENT HISTORY:
Education Facilitator, 2008-2013, 40+ hour per week
Salary: $35,000 USD
Employer: Memorial Christian Academy, Killeen, Texas
Supervisor: Candace Owens
Okay to contact this Supervisor: No, All new staff
Duties, Accomplishments and Related Skills:
Education Facilitator/ Administrator: Primary role was as a classroom facilitator for 6 Science classes for Middle and High School level science, with the addition to Artist in resident for the Elementary creative development program. Which comprised of 20- 30 students in a classroom setting. Actively volunteered as Room Mom and substitute teacher. Served on Parent Teachers Association board as Event Coordinator and organized events such as school carnivals and 5K Races. Submitted maintenance requests as needed.
Develop lesson plans independently within the framework of approved curriculum standards, course outlines, texts, and guidelines.
Provided supervision and management to a total of 150 young adults.
Supervised and managed all administrative actions, manning and personnel documents, records management, student evaluations, and awards with a 99% on time processing rate for homework and program growth points.
Improved each individual’s self-esteem
Created a curriculum that was real life based so that the students can dream about life goals.
Created homework and projects challenging enough for them to accomplish but easy enough not to give up. This approach had a 99% turn in rate because the information was fun to know.
Managed all 6 classes with the improvement of each individual student having knowledge of what was being taught and the proficiency to teach it to another student.
Conducted training classes on annual required training to include Sexual Harassment, Equal
Opportunity, Bullying, Drug and Alcohol, Abuse in the home, and Suicide Prevention
KEY ACCOMPLISHMENT:
Executes briefings or counsels’ parents and/or their family in groups or individually. Works cooperatively with school administrators, special support personnel, colleagues, and parents. Complies with rules, regulations, and policies of governing agencies and supervisor personnel. Provides adequate information, plans, and materials for assigned class(es) or individuals for the improvement of the child. Maintains accurate, complete, and appropriate records and files reports promptly by use of Microsoft Office, Excel, and PowerPoint. Creative and able to look at how to improve an area that is lacking. Demonstrated communication and interpersonal skills. Resolves complex questions and problems in a timely manner for both student and parent. Called back all inquiries or issues that a parent might have with a 100% good outcome.
EMPLOYMENT HISTORY:
Procurement Specialist 3/1998-2018
Salary: $55,000
Employer: Prophetic Designs
Supervisor: ************@*****.***, 580-***-****
Okay to contact this Supervisor: Yes
Duties, Accomplishments and Related Skills:
DATA ENTRY AND ADMINISTRATIVE SUPPORT: Provided excellent clerical and administrative support and data entry. Maintains accurate, complete, and appropriate records and files reports promptly by use of Microsoft Office, Excel, PowerPoint. Demonstrates communication and interpersonal skills. Complies with rules, regulations, and policies of governing agencies and supervisory personnel. Maintains accurate, complete, and appropriate records and files reports promptly by use of Microsoft Office, Excel, PowerPoint. Demonstrates communication and interpersonal skills.
CUSTOMER SERVICE:
Received numerous awards and metals from military clients that are and personal praises and compliments for delivering professional, helpful, high quality service and assistance to over 25,000 clients during the 22-year span. Always strive to meet client’s needs before, during and after the customer’s requirements are met. Comfortable operating in a fast-paced and deadline-driven environment.
Answers and screens telephone calls; receives and assists visitors; and schedules appointments or meetings.
Resolves complex questions and problems within a 24-hour time period.
Maintains paper and computer files to some 25,000 clients.
Procurement Agent with over 22 years of Procurement experience; skilled in the development and management of administrative process and procedures.
Experienced in negotiations and documenting of contracts and agreements to well over 350 clients. In addition, to supporting the sourcing strategies. Experienced in compiling and analyzing budgetary reports and requirements for submission.
Proficient in gathering data for suppliers that produces performance evaluations and improvement opportunities.
Skilled in data entry and automated retrieval, the use of Microsoft Office products including, Excel, Word, PowerPoint, and Outlook.
Directly, engages stakeholders to ensure that each client or customer, program is customized into source selection, negotiations and contracting strategies.
Highly skilled in optimizing execution of the supply chain, schedules of demands, supply orders, and a well-balanced inventory.
Takes time to personalize negotiations and contracts for products and services.
Knowledgeable in contracts and rules for negotiations, to produce and execute negotiated contractual documents and binding agreements.
Very loyal to the costumers, which includes some 300 long standing clients, to ensure good relationships that ensures high-end delivery, quality, financial stabilities and performance.
Creating a well balance management environment of suppliers or subcontractors.
KEY ACCOMPLISHMENT:
Designed, coordinated, managed, and promoted a variety of events. Events ranged from 250 weddings, 1300 events, 85 fundraisers, 25 mixers, 3 auctions, and etc. Events performed for a variety of 25,000 clients to include U.S. State Officials and military functions all over the world. Provided design concepts while managing customers budgets, which were between $250- $40,000, to include, but not limited to procurement of furniture, equipment, food, audio/visual presentations and promotions. Provides marketing advice such as, pricing and sales, upgrades for assessments, landscaping, small job construction for remodels and works with clients in preparing dwellings for the real estate marketplace. Also scheduled travels for clients that were just married or getting ready for marriage. Counseled new couples on marriage and referred them to professionals if needed.
EDUCATION:
New Horizon Computer Learning Center 2018
GPA: 3.9 of a maximum 4.00
Credits Earned: 67 Semester hours
Major: Security Information Technology Associate
Honors: Top 10% honors
Relevant Coursework: This overview course discusses Identifying information and related assets, plus potential threats, vulnerabilities and impacts; Evaluating the risks; Deciding how to address or treat the risks i.e. to avoid, mitigate, share or accept them; Where risk mitigation is required, selecting or designing appropriate security controls and implementing them; Monitoring the activities, making adjustments as necessary to address any issues, changes and improvement opportunities. To standardize this discipline, academics and professionals collaborate to offer guidance, policies, and industry standards on password, antivirus software, firewall, encryption software, legal liability, security awareness and training, and so forth. This standardization may be further driven by a wide variety of laws and regulations that affect how data is accessed, processed, stored, transferred and destroyed.
EDUCATION:
Ashworth College 2016- Present
GPA: 3.7 of a maximum 4.00
Credits Earned: 48 Semester hours
Major: Psychology
Honors: Deans List
Relevant Coursework:
The Bachelor of Psychology curriculum consisted of better understanding of core concepts, principles, and applications of general psychology—as well as specialty courses in Biological Psychology, Cognitive Psychology, the Psychology of Personality. When graduate I will be well equipped to progress to an advanced degree in several different fields.
EDUCATION:
Grand Canyon University 2009-2016
GPA: 3.8 of a maximum 4.00
Credits Earned: 60 Semester hours
Major: Christian World View: Youth Leadership
Honors: Deans List
Relevant Coursework:
Graduates of Grand Canyon University's Bachelor of Arts in Christian Studies with an Emphasis in Youth Ministry utilize biblical studies as the foundation, and an understanding of theology, philosophy and Christian history as the framework, for communicating Christ to various audiences. The College of Theology offers this program to help become a servant leader to guide and nurture a congregation – with special focus on communicating with young people – in the Christian faith.
EDUCATION:
Cameron University 2001-2003
GPA: 3.58 of a maximum 4.00
Credits Earned: 54 Semester hours
Major: Graphic Arts
Honors: Deans List
Relevant Coursework:
Use of computer software to capture, create and alter electronic images for use in graphic design and illustration applications with an emphasis on concept and thematic development. Skillful production of portfolio pieces via learned software. Design problems with special attention to signage, exhibition design, packaging, display, and point of purchase. Use of model-building tools and study of structure and form to introduce problem solving and finishing techniques. Development of concepts into models.
LANGUAGE SKILLS:
French
Spoken: Intermediate
Written: Intermediate
Read: Intermediate
German:
Spoken: Basic
Written: None
Read: Intermediate
CERTIFICATIONS:
PMP, In progress
Microsoft Technology Associate: Networking Fundamentals Certified, 2018-2023
TRAINING:
Virtual Training: Zoom, Jitsui, Webmeeting, and other platforms
Vocational Technical Workshop Facilitator Training, 2020
Writing an Effective Resume, 2020
Essential Customer Service Skills, 2020
Employment Counseling Training, 2020
Administrative Training, 2006-2018
Parent Teacher and Communication Training, 2010
Dealing with Conflicts Training, 2008-2012
Counseling for the Hurt, 2015
Contracts, 2014-2015
VOLUNTEER:
Family Readiness Group 2003-2009
Habitat for Humanity 2008- 2009
Master Teacher- Grace Christian Center, Killeen, Texas 2007-2015
Heavenly Garden Church, Pyeongtaek, South Korea 2019
REFERENCES:
Name: Cathy Gray
Employer: Self employed
Title: Small Business Owner
Phone Number: 225-***-****
Email Address: **************@*****.***
Reference Type: Personal
Name: Debbie Pratt
Employer: Lawton First Assembly of God
Title: Women’s Pastor
Phone Number: 580-***-****
Email Address:
Reference Type: Professional/Personal
Name: Walter Chandler
Employer: General Dynamics
Title: Ret. Col.
Phone Number: 580-***-****
Email Address:
Reference Type: Personal/ Professional
Contact this candidate