Levison Lungu

Levison Lungu

Nationality: Zambian D.O.B: 18 /04/1989

Mobile : +971-**-***-**** Email : addfcm@r.postjobfree.com Objective

Result oriented professional with passion for customer service and creative thinking, in resolving customer problems. I aim to work in an environment conducive to enable staff development with empowerment to contribute to company growth.

Strongly believe in teamwork, superior performance and achieving company objectives. Experience

Oct 2019 – Current

Job Title: General Stores Assistant

Employer: Emirates Airlines. Catering Division (Dubai, UAE) Responsibilities:

Receiving of Inbound deliveries from Suppliers and Others Stores for Business and First Class Services for both Flights and Lounges.

Processing Goods Receipts notes and Checks invoices and other documentations for accuracy.

Keeps accurate inventory records and submitting Daily, weekly and monthly inventory report to the Supervisor for planning and replenishments.

Liaise with Airline Route Planning and scheduling team and Lounges for food and beverages dispatch management.

Arranging of Stocks in Bin Locations or Shelves and stocking in cold-rooms and fridges for perishable foods to meet Emirates Airline Standards.

Issues supplies and ingredients to food services team member and dining sites Levison Lungu

Other

Experience

according to the Airline Routes schedules, standard recipes, and order forms.

Maintain Hygiene by ensuring that all work area, food and Beverage storage areas, and equipment used are clean and organized.

Notifies Catering Team leader of maintenance and repairs of all equipment requirements.

Reconciles inventories (daily, weekly, and monthly).

Reports/rejects incorrect or damaged supplies.

Checks expiry dates of supplies.

Ensures all Vendor Issues Tax Invoice (VAT) for their supplies details as per UAE requirements.

Checks vehicle’s temperatures upon receiving meat, fish, poultry or dairy goods to make sure they correspond to the international transportation temperature standards of such items.

Knowledge of FIFO and LIFO procedures in handling, storing, and issuing goods and supplies.

Any other General Stores work.

Jan 2018 – Sep 2019.

Job Title: Customer Service Associate

Employer: Alfuttaim Group. Sports Division- Adidas (Dubai, UAE) Responsibilities:

Provide information to customers on Adidas Collections – Sports, Training & Shoes.

Ensure that visual Merchandising is done properly for customer attraction and sales.

Help customers to understand and make choices on Adidas brands.

Offer customer assistance on products and better deals to buy.

Housekeeping and ensure that stocks in the back store is open for easy accessibility. Levison Lungu

Liaise with managers and colleagues in other outlets promotions and inventory reservation for customer.

Liaise with managers and other stores on inter-branch transfers.

Assist customer with sizes and other customers’ service.

Cashiering and preparation of sales reports.

Any other customer services and sales tasks to meet customer expectations. Dec 2016 – Dec 2017

Job Title: Customer Service Attendant

Employer: Ramada Plaza Hotel Jumeirah Beach (Dubai, UAE) Responsibilities:

Attending to Guest requirements for In-house Dinning.

Coordinating with Front Desk Staff on Guest requirement.

Inspection and making sure all expected room amenities are available for Guests

Sometimes working with Human resource team for on boarding Training of new staff in Housekeeping and Food & beverage handling.

Prepare Shift summary report on House-Keeping staff activities.

Explanations to Front desk managers and guest relations on Guest requirements or any shortfalls.

During Events hosting, normally work as supervisor for waiters to make sure we meet customer expectations.

May 2014 – Nov 2016

Job Title: Customer Service Agent

Employer: Airtel Zambia Limited (Lusaka, Zambia)

Responsibilities:

Attending to Customer Inbound Calls for sim cards and balance verifications

Conducting Customer Satisfaction Surveys on Airtel Services. Levison Lungu

Telesales on Promotions offered by Airtel

Sometimes working with the Debt Collection department for collection of Overdue Payments

Prepare Shift summary report on Calls made and recycled.

Explanations of different Airtel packages for Pre-paid and Post-Paid services Any other call center tasks as when assigned by superiors. June 2010 – April 2014

Job Title: Guest Attendant & House Keeping

Employer: Crossroads Lodges & Resorts (Zambia & Malawi) Responsibilities:

Managing housekeeping staff in specific Shifts.

Making sure that all guest rooms are clean to meet customer expectations.

Making sure that all lobbies and restaurants cleaning requirements are met.

Inspect and check that all Rooms and Linen is clean to the expectations.

Managing cleaning rosters for all housekeeping staff in my shift.

Inspect and ensure that all Guest Rooms have all required consumables.

Communicating with management team on all cleaning matters.

Preparation and Scheduling of Housekeeping Staff Duties.

Work as room service Attendant in the Absence of other staff Serving wide range of Food and Beverages as per customer order and requirements. Levison Lungu

Other

Experience

Wanga Rental & Travel

Reception: Managing the Switch Board and Electronic Visitors log including Booking of Meeting rooms.

Admin Officer:

- Procurement of consumables including stationery

- Supervision of Cleaners and Office Assistants

- Cash Collection and Daily Banking activities

Worked as Standby Business class Cabin Crew on two class configuration Premium Coach, on Short Sectors (was not allowed long hauls because of my studies then) Education

Munali Boys Secondary School

High School Certification -2008

Zambia Insurance Business College Trust

Advanced Diploma Human Resource Management -2013

Premier Coach Training Program

Rental / Coach Reservation – In House Program -2009

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Computer

Skills

Microsoft Applications

- Word

- Excel

- Power Point

Rental Mate (In House Rental Management System)

Microsoft Dynamics CRM System (Call Center System) Other Skills

Excellent Communicator

Excellent Knowledge of Rental and Public Transport

Excellent knowledge Customer Handling

Excellent Organizer and Team Leader

Quick Learner

Referees

Available on Request

Contact this candidate