Executive Office
Resume:
Vanshika Gupta
E-Mail: addfaw@r.postjobfree.com
Contact No-630-***-****
Looking for challenging position where my profound professional and practical experience will be utilized.
PROFILE SUMMARY
Presently working with Morning Glory Infra Ltd.
Client Relationship Executive 2 year experience in Gold’s Gym.
Significant role in ensuring smooth flow of operations and rendering quality care to members.
EMPLOYMENT DETAILS
Presently with Morning Glory Infra Ltd., as Office Administration July 2017
Role& Responsibilities:
Coordinate office activities and operations to secure efficiency and compliance to company policies.
Supervise administrative staff and divide responsibilities to ensure performance.
Manage agendas/ travel arrangements/ appointments etc. for the upper management.
Reply to email, telephone or face to face enquiries.
Create and update records and databases with personnel, financial and other data.
Organize and schedule meetings and appointments.
Handling EPBAX system .
Maintain contact list.
Answer telephone calls and pass them on.
Maintain a filling system for data on customers and external partners.
Sorting and distributing incoming and outgoing post.
Coordinating and resolving day to day operational issues of the company related with staff, security, Housekeeping and Maintenance.
Salary Details:
Salary – 16000 INR per month
Salary Expectations – 180**-***** per month
April 2015 – May 2017 with GOLD’S GYM, Kanpur as Client Relationship Executive
Role :
Building and maintaining relationships with members and key personnel within customer companies.
Conducting business reviews to ensure members are satisfied with the services.
Letting customers know about other services the company offers.
Escalating and resolving areas of concern as raised by clients or members.
Carrying out client or members satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues.
Liaising with internal departments to ensure client needs are fulfilled effectively.
Receive guests and answer their queries, as well as counsel them.
Coordinating and resolving day to day operational issues of the company related with staff, security, Housekeeping and Maintenance.
Reporting all the incident to Managing Director so that if required disciplinary action could be taken timely.
Assisting members for the smooth flow of service.
Answering phones, handling company inquiries, and sorting and distributing mail.
Proactively involved in participation of any activity.
EDUCATION
M.Com from CSJMUniversity in 2017.
B.com from CSJMUniversity in 2015.
12th from U.P. Board in 2012.
10th from U.P. Board in 2010.
PERSONAL PROFILE
Father’s name : Mr. S.L. Gupta
Mother’s name : Mrs. Paro Gupta
Date of birth : 15thseptember 1993
Hobbies : Teaching,Listening Music
Language known : English and Hindi
Address : 90/61, Anwar Ganj, PhoolWaliGali, Kanpur.
Pin Code : 208001
I hereby declare that all the above mentioned information is true to the best of my knowledge and beliefs.
DATE:
PLACE: Kanpur
Vanshika Gupta
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